Twin City Hyundai

I recently purchased a 2013 Hyundai Sonata from Twin Cities Hyundai, and it was the worst car buying experience I have ever had, and I have had some pretty bad ones. Actually, the day I bought the car, Cities Hyundai, and it was the worst car buying experience I have ever had, and I have had some pretty bad ones. Actually, the day I bought the car, the experience wasn't too bad. It was after I realized how deceitful the sales management team is and the fact that the General Manager encourages this behavior that led to this review. To make a very long story short, I did my research, understood the market value of the car and what others in the area had purchased this same vehicle for. So I knew what I wanted to pay and I was going to stick to the number. It gets kinda confusing because I was trading in another vehicle that had some negative equity on it, and they were going to use some factory rebates to offset some of that. The Sales manager, Anthony, told me I was paying one price for the car, which is the price I wanted to pay. So I thought I was good. Turns out, what they did was inflate the price by 2500 dollars, and then used the "rebates" to bring the price down to the price the car should have been (and what he said I was paying) and then tacked on the full amount of the negative equity of my trade-in. They made the whole process very confusing, with limited communication from the Sales Manager to the Finance guy. I am not without fault, because I should have asked more questions before signing the contract because I didn't fully understand the way they laid it out, but I was with my kids who were acting up, and basically I trusted that what the sales manager told me, was what I was paying. WRONG. After reviewing the contract, I went in to speak to the General Manager of the dealership to discuss the sales manager's deceit. At first he seemed concerned that I was upset with the situation. I knew I already signed the contract, and they didn't have to do anything; my intent was just to bring this poor business practice to his attention. The GM (Frank) said he would look into it and call me back later THAT DAY. He also said that the contract had already been processed and there is nothing he can do. When I walked out to the car the finance guy came and said I can sign a new contract because the amount I owed on my trade-in was less that what we originally thought. The GM was quick to recommend not signing a new contract cause the bank would just add the difference into my savings. So he had clearly lied about the contract being processed. 3 days later, I still hadn't been called back, even after leaving messages. So I personally went back to the dealership. The GM looked clearly upset that I came back, probably hoping I would just move on and forget the situation. He lied saying he was off for the last few days and that was why he didn't call. Then he flat out said he couldn't do anything (much less friendly than the first time I talked to him about the situation). He then said he would get Anthony (the Sales Manager). When Anthony came, he basically just stared at me and smiled as I told him about how he had lied and taken advantage of me. He tried unsuccessfully to explain himself, seemingly at a loss for words because he knew I had caught him in a lie. At the end of the day, there was no resolution. Not even an apology. My intent was to keep this somewhat short, but there was a lot of dishonesty and issues with this dealership, and while there is nothing I can do about my situation, I strongly discourage anyone from going to this dealership. There are others. Just do your homework. Lastly, I am in the Air Force and because I went to the dealership straight from work still in uniform, they were very aware of my service. So... if Frank and his employees are okay with lying to and taking advantage of a servicemember, I can only imagine how they treat the rest of their customers. Buyers beware! More