Twins Auto Sales - Redford

They’re nice people easy to work with and will most definitely get you in a car definitely get you in a car More

It was a great experience, the sales person was good at what he did the car was very clean and I had a nice time up there waiting on the car what he did the car was very clean and I had a nice time up there waiting on the car More

Very negative car buying experience. The salesmen were not well-informed about the car and the pricing was unreasonable considering the condition of the vehicle. Metal screws in the fron The salesmen were not well-informed about the car and the pricing was unreasonable considering the condition of the vehicle. Metal screws in the front spoiler is unacceptable. Additionally, the lack of transparency regarding financing rates and payments is concerning. It's unfortunate that the dealer's operations seem to be heavily reliant on the involvement of a manager. It's important for car dealerships to prioritize customer satisfaction and provide transparent and knowledgeable service. The dealership provide an experience that nightmares would not rival. More

Left me with a high loan on a car i cant enjoy, Im so hurt I think this place is a horrible place for a new person looking to establish credit. They sold me a car that started to overheat the next month. I los I think this place is a horrible place for a new person looking to establish credit. They sold me a car that started to overheat the next month. I lost my job because every month my car was in the shop. They claim they fixed fuse box 2 radiators, thermostat, head gasket all in a years time...I cried couldn't sleep was stress about work until my warranty was up then they said there is nothing they can do. I did not enjoy my car at all and at this moment its hard to trade because the high interest rate they charge. So I still have a overheating problem and stress about my car issue. Twin's Auto I do not recommend for no one to go there because I felt like they could have fixed it after a years time but they just got warranty money from Chrysler and my pockets until they couldn't anymore. My name is Kathy. I tried to trade in my car they charging a lot of money for another vehicle. I just mostly ashamed of myself because I'm a woman I felt like they took advantage of me not knowing much about how things work. I'm left with a 230000 loan on a 2014 Chrysler that I cant enjoy! More

NEVER GO HERE Was referred here by a friend who knew the owner- boy was that a mistake. I should have known not to do business with Twins as soon as I walked in the Was referred here by a friend who knew the owner- boy was that a mistake. I should have known not to do business with Twins as soon as I walked in the door to this place- dirty, and seedy just like their business in general. Heard two salesman trying to talk folks in to 20%+ interest rates the moment I walked in- talk about ruining lives... Anyway...I trusted the person who referred me here and Twins had exactly the car I was looking to buy and was willing to bring it to my home to accommodate my work schedule which was great. I purchased the vehicle and put 12k down payment on a 24k vehicle. Reason #1 I would never send my worst enemy here- I tell Al the salesman/owner I am pre-qualified through my bank for financing at 3.50%, he insists on using their financing- fine. As I am signing I ask the rate as he had not offered it and it was 6.875%!!! He tried to sneak and almost double my interest rate!! After some back and fourth he dropped it. Mind you I have almost 800 credit score and paid for half this vehicle in cash. Reason #2 I would never send my worst enemy to Twins- We had to ship this car in from another state. Was assured it was in excellent condition, clean carfax, only one owner. The vehicle arrives a few days later with rust spots, dents, scrapes so deep you can see the door itself and STUNK. I was so upset I wouldn't even drive the car as I didn't want to be liable to keep it. I call Al- the owner and salesman and tell him to take the car back- it was not as described. He admits that he saw the vehicle and was going to recommend I bring it in to his shop to be fixed. I cannot believe any salesman in the world would see a vehicle in that condition and still bring it to someones door. He refused to take this vehicle back even though I was lied to about the condition- claiming he made no money on the deal and that I could have anything fixed under the warranty. Who buys a car to have it in the shop immediately under warranty repairs??? For several days I go back and fourth with this terrible man as he talks down to me, and argues with me to the point of tears- telling me to get a lawyer and asking if I am threatening him- clearly doesn't respect women whatsoever. In the end I am stuck with this vehicle and stuck bringing it up to his seedy shop to fix. Another week goes by and Al calls saying he is ready to bring the vehicle back to me. Upon my boyfriend and I asking if all the issues were fixed one by one we discover they were not. Go figure he is trying to take shortcuts....Two days after that my car is back and looking good appearance wise....I even thanked him. Reason #3 why I would never send my worst enemy to Twins- My car looked great when brought back, but as soon as I take it on the highway I notice that any time I break my car starts shaking violently. Great. I take it this time to a dealership hoping it's under warranty- nope. Dealer tells me this vehicle sat for a very long time and all break pads and rotors are completely rusted out and warped. Said anyone that would have done a purchase inspection on this vehicle would have seen this. Cost: $810 Once again we call Twins (Al) back and he tells us he will fix the breaks but at our cost, as this is normal wear in a vehicle. Normal wear after I have only had this car 5 days. Makes sense right? In the end I was out time, money, dignity and Twins completely ruined the purchase of a car I had been working towards and wanting for several years. I was not surprised to find out another girl I worked with was also out thousands of dollars from a faulty vehicle she had purchased from Twins at the same time and not receiving any help. NEVER GO HERE. More