Twins Buick GMC

Excellent process. Great inventory. Very easy to work with. Brandon is my guy when we walk in. Will always check here first when car shopping. Great inventory. Very easy to work with. Brandon is my guy when we walk in. Will always check here first when car shopping. More

I work with Brandon everytime and he always makes sure i get in and out and never disappoints me! I would recommend him over and over without a thought. get in and out and never disappoints me! I would recommend him over and over without a thought. More

Easy to work with have a great inventory selection. Talked through every step of the process. Talked through every step of the process. More

I have a 2019 Buick Encore and I have had all service done at Twins Buick. I did not have any issues previously; but there were no problems with the car, only needing routine service. At 37,500 miles, t done at Twins Buick. I did not have any issues previously; but there were no problems with the car, only needing routine service. At 37,500 miles, the engine light came on Friday, June 2nd, 2023. I called the service department at Twins and left a message that I just needed a call to instruct me if I could drive the car. The first appointment that was available online was Thursday, June 8th. From Friday to Tuesday; I called 5 times and left 3 messages with no response. I then called and connected to the operator at 11;50am on Tuesday. This staff was very polite and went back to service to inform them that I needed to speak briefly with someone. I was told that the manager would call me back within 30 min. After an hour, I called and connected again to the operator. This staff again went back to the service department to request a call-back for me. It is now 4:30pm and no one has called. I did end up going to an Auto Zone to let them perform a diagnostic to know if I could drive the car. The result was a leak in the canister purge valve. I have a medical appointment on Thursday at 12:30 at Riverside; so just wanted to know if the work could be done in time for me to leave at 11;30am. My appt. was for 8am. Still no call back; so I will probably have to change my medical appointment. I only have 1 mode of transportation; so need to keep the Thursday appt. to have the repair completed. It is egregious that Twins Buick would treat loyal customers this way. My fiancé and I are preparing to trade in his BMW sedan and my Buick Encore for a new car for me. Twins Buick was on the list to visit; but I will not consider them now after the poor treatment that I have received this week and their total disregard of their customers. I am very loyal to a business with exemplary customer service; but Twins has disappointed me and have lost a loyal customer. In the competitive market, not good business strategy. Colonel Karen Thompson More

If you are looking for a great salesperson Brandon is the best. He just got me in my 3rd vehicle and I couldn't be more happier. Thank you for the great service!!!!! best. He just got me in my 3rd vehicle and I couldn't be more happier. Thank you for the great service!!!!! More

Brandon was very helpful. Worked with us amazingly and couldn’t have asked for a better salesman. Worked with us amazingly and couldn’t have asked for a better salesman. More

Brandon was helpful, kind, and honest. Sincerely appreciated his help with buying our new car and explaining everything thoroughly. Sincerely appreciated his help with buying our new car and explaining everything thoroughly. More

Second car we bought from Brandon and the service and price was still up there with the best of them. Will be back soon for the next one price was still up there with the best of them. Will be back soon for the next one More

Brandon Lahn was great to work with. He was fair and honest with us regarding our purchase. He was also helpful in answering our questions. He was fair and honest with us regarding our purchase. He was also helpful in answering our questions. More

Jennifer is great at what she does! Very professional and helped me get into a great vehicle Very professional and helped me get into a great vehicle More