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Twins Buick GMC

4.4

43 Lifetime Reviews

960 Morse Rd, Columbus, Ohio 43229 Directions
Sales: (614) 885-2480

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43 Reviews of Twins Buick GMC

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November 18, 2018

"Maintenance Mechanics are Morons"

- Corolla Girl

I have been searching for an older Corolla for my elderly mother who does not drive much. I called the dealership about one in stock. I had a decent drive to view the vehicle and asked a staff member to lay eyes on it and find out more. I told her I was most interested in it mechanically and what was done to it She assured me it had gone through a multi-point inspection or they would not be selling it. It also had a good car fax that the dealership called "THE CLEANEST CAR FAX in town!" It showed no accidents as well. I spoke to the dealership the next day, pictures were sent of the inside (where there were cigarette burns) and I was assured it was in detail and not on the lot yet but it would be cleaned up before we came for our appointment. We picked up my mother (who won't drive in a big city and drove to Columbus. During our test drive, we noticed a funny noise at the right front tire area. We noticed it had been in an obvious accident in that area. On our drive, we also found that the right rear passenger window would not roll up after we put it down. A basic safety check is supposed to require that it is done, let along a multi-point inspection. The Car Fax said the dealership had cleaned the air filter-not true. The engine and transmission sounded good so we brought it home because we know how to work on Toyota cars. My husband calls me as he is following me and tells me my right rear taillight is not working. I texted the salesperson at the dealership to tell him and question the reliability of their multi-point check when taillights are just part of a safety inspection. Ten minutes into the drive home the digital clock in the car disappeared and no longer showed the time. tAfter getting home and looking under the hood with a shop light, we found many things. The windshield washer fluid was low and drained right out under the car when we added it (Cracked) in the area of the car where an unreported accident happened. The right front headlight was strapped in with a tie strap in the same area. The wheel well in that area is strapped on and not clipped. More importantly, the battery was not held in place with anything in the engine. There was no strap whatsoever. This is completely unsafe. Then, my husband took out the glove box (one side of it was broken) and pulled out the cabin air filter and it was completely filthy. I can't believe that a dealership cannot take care of major fixes and that their mechanics did not notice these on inspection. Changing filters is a routine fix and should have already been done, let alone a taillight. They only pulled up the back window and would not fix the motor because it would cost them too much. I am fearful of what else we may find when we raise up the car and look under the strapped on wheel well. The dealership also showed that an oil change had been done but there is a blue filter visible. Toyota cars do not use blue filters so now we are going to have to redo the oil and filter change, as well. Ridiculous! Also, I forgot to mention that the sales manager was not there when we arrived. He had forgotten his phone at home so a salesperson ended up going to find the car we were scheduled to see and washed it when he saw it because it was so dirty and had not been in detail to get cleaned up at all. Then, when the sales manager did arrive, he never came to speak to us at all. I know we were not spending a lot on the car but basic safety should have been covered and common courtesy is expected.

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Recommend Dealer
No
Employees Worked With
Karina, Sarah, Judd Patterson,
March 01, 2018

"Megan in service is a liar. "

- dazey2009

Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start, I got stranded on the road not 24 hours after picking up my car. When I called back to ask why they didn't test my alternator, she said the only thing they found wrong with the vehicle starting was the battery terminal and that she is not allowed to test aftermarket parts. After speaking with her manager, he informed me that she did in fact test my alternator, knew it was bad, but no one ever told me.

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Recommend Dealer
No
Employees Worked With
Megan, Adam
January 02, 2018

"Best in Ohio!"

- TommieC-WestChevy

I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer service skills and willingness to help out in an extremely dire situation. I also want to take the time to thank Chris, the technician who did everything he could to make it as inexpensive as possible and ensure my remaining 12 1/2 hour ride went off without a hitch. I would 100% recommend them to anyone who needs help servicing their vehicles at Twins Buick GMC! Thank you guys so very much for everything!

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Recommend Dealer
Yes
Employees Worked With
Megan Service Writer, Chris Technician
October 03, 2017

"Brandon lahn"

- Tstokes1992

The guy I was working with helped me and did a wonderful job he made me feel like a wanted coustomer he offered drinks and all even picked out the best car I couldn't have asked for anyone different if I wanted to he was great keep up the good work because with they personality many doors will open

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Yes
Employees Worked With
Brandon Lahn
September 19, 2017

"good service"

- latishasaksfifth

very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks!

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Yes
Employees Worked With
joe
August 23, 2017

"Great service!"

- Paula

This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had been told when I scheduled my appointment. No surprises. The waiting room was clean and sunny. They even had fresh coffee and donuts. To top everything off, I left with a clean Encore.

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Recommend Dealer
Yes
Employees Worked With
Megan
August 21, 2017

"Quick Service"

- Anne

Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost.

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Yes
Employees Worked With
Dan Rigers
August 16, 2017

"Great team...worked with me every step of the way!"

- Sean @ SLL Consulting

I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on my truck. Thanks team "TWINS"!!!

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Yes
Employees Worked With
Joe, Megan, Dan and 1 Shock (not sure of his real name)
June 21, 2017

"very professional"

- Jim1934

Joe, and Mr mix and Nadia all contributed to a perfect experience. I have been a customer at the twins location since 1989. I am very impressed with the new ownership. Love the new digs but I am more impressed with the new hires by Twins. and the holdovers. a first class team.! I will be returning to purchase new tires for my older Buick soon

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Recommend Dealer
Yes
Employees Worked With
Joe, Mr Mix and Nadia
June 06, 2017

"Made it happen."

- AIRMADDEN

No stone was left unturned. I needed an alternate lending option because of my poor credit and they found it. My salesperson, Armando, worked with me and the lenders for over 7 hours. I can't wait to trade up to that Denali in a couple years :)

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Recommend Dealer
Yes
Employees Worked With
Armando, Aaron, Christine
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