Twins Buick GMC - Service Center

Megan in service is a liar. Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start, I got stranded on the road not 24 hours after picking up my car. When I called back to ask why they didn't test my alternator, she said the only thing they found wrong with the vehicle starting was the battery terminal and that she is not allowed to test aftermarket parts. After speaking with her manager, he informed me that she did in fact test my alternator, knew it was bad, but no one ever told me. More

Best in Ohio! I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer service skills and willingness to help out in an extremely dire situation. I also want to take the time to thank Chris, the technician who did everything he could to make it as inexpensive as possible and ensure my remaining 12 1/2 hour ride went off without a hitch. I would 100% recommend them to anyone who needs help servicing their vehicles at Twins Buick GMC! Thank you guys so very much for everything! More

good service very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks! very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks! More

Great service! This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had be This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had been told when I scheduled my appointment. No surprises. The waiting room was clean and sunny. They even had fresh coffee and donuts. To top everything off, I left with a clean Encore. More

Quick Service Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost. Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost. More

Great team...worked with me every step of the way! I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on m I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on my truck. Thanks team "TWINS"!!! More

very professional Joe, and Mr mix and Nadia all contributed to a perfect experience. I have been a customer at the twins location since 1989. I am very impressed with t Joe, and Mr mix and Nadia all contributed to a perfect experience. I have been a customer at the twins location since 1989. I am very impressed with the new ownership. Love the new digs but I am more impressed with the new hires by Twins. and the holdovers. a first class team.! I will be returning to purchase new tires for my older Buick soon More

Over and Beyond I recently had an accident and hit a curb. I called the service department at Twins and they setup a tow for me. The car was picked up and fixed the s I recently had an accident and hit a curb. I called the service department at Twins and they setup a tow for me. The car was picked up and fixed the same day. Service department was great. More

Great Service department I was in and out in 15 minute since I only get an hour for lunch it worked out good. Joe in service department was very helpful. I was in and out in 15 minute since I only get an hour for lunch it worked out good. Joe in service department was very helpful. More

Service is a joke My daughter recently had her 2014 Buick under full warranty towed in to these people, she is a OSU student and works , car was having a starting issue My daughter recently had her 2014 Buick under full warranty towed in to these people, she is a OSU student and works , car was having a starting issue. Servise told her they were closing in 1 hour and would not be able to help her unless she wanted to leave it and they had no loaner for her ( It is entitled to a loaner under full warranty). I called GM and they towed it to Sandoval who fixed it promptly and were very courteous and informative , it was as simple as a dead cell in the battery which Twin could have checked in 10 minutes. Avoid this dealership as they flat don't care about GM owners. More