Tyler Ford

I drive a 2012 Ford Escape. Bought in Dallas so 1st x used Tyler Ford Service Center and will be the last! Went in for oil change and inspection. They were not busy and had many employees standing around used Tyler Ford Service Center and will be the last! Went in for oil change and inspection. They were not busy and had many employees standing around doing NOTHING. Took an hour and 1/2 if not longer just to change oil and inspection sticker. They kept making excuses when they could see that I was getting restless . This was Friday 4.4.2014. They didn't,t clean up after themselves and I noted on road home that they put wrong year make on inspection sticker. I received very substandard service and will not return Teresa Knous More

I recently took in a vehicle to get my usual oil change and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine is and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine issues, and smoke from engine and exhaust, so I stop driving and pull over nearest gas station. I pop my hood and oil dipstick is out and oil spattering everywhere. I check the oil level its low but ok. I still notice my muffler smoking bad so I call the dealership and explain the situation. Apparently they had forgot to take off original filter gasket, with this in mind, I knew they did a terrible job and worried they damaged my engine now. They were great to quickly send a mechanic to to check the car and had it towed back in for inspection and service. I talked to the manager about the situtaion and said they will be held responsible for any damages done to vehicle. They got me a car rental for convenience until worked on tomm. I hope they have not damaged my vehicle to an extent I need a new motor. I hope they keep their word, if not they will be getting a lawsuit from me in court very soon. I have seen similar issues with other customers here, so I will keep that in mind. I will never come here again. Period. Something as simple as an oil change should not damage my vehicle expecially from an official dealership. We will see what happens. More

We are Sweetwater Barn Co. and I sent a crew to Tyler Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - a Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - as of 8:30 this morning they have still not looked at it!!! My truck arrived at service approximately 2pm on Monday July 30th. They knew I was from out of town with a crew - I was told repeatedly by the service manager Brian Harwell that our truck was in being looked at. Well they did get it in, but it was to do the oil change for over $400.00 in cost! However, they still did not have time to look at my truck and repair it so I could get to work!! I sat in a motel with a crew for another whole day. I have NEVER seem such poor customer service! I have owned Ford trucks for over 35 years and believe me I have broken down before out of town and the Ford dealers have ALWAYS gotten my truck repaired immediately!! This has cost me a fortune! This is a very poorly run, inept dealership! I am appalled at the treatment I have received. I was just informed FINALLY that it needs a new thermostat!! WHY couldn't they have done this yesterday at least???? This makes me so made I'm not sure I will ever buy another Ford!! This dealership should be banned from doing business and giving Ford such a bad name. More

3rd vehicle I've bought from them, never had a bad experience. They made a customer for life years ago, that won't change, I'd never do business dealership. experience. They made a customer for life years ago, that won't change, I'd never do business dealership. More

Best Experience with a car dealer I have ever had!! Best Experience with a car dealer I have ever had!! Joshua Minick answered all of my questions without hesitation and made the whole process seem com Best Experience with a car dealer I have ever had!! Joshua Minick answered all of my questions without hesitation and made the whole process seem completely transparent. I never felt like anything was held back from me. The price negation was pleasant and without pressure. The finance guy offered different options to add to my deal. The key word is "offered". Never once did he push me into something I wasn't interested in. After that I was given a tour of the dealership to make sure I knew where the Parts department, body shop, and service depart are. Randy Speake was especially helpful in relaying the information I needed to know about my regular maintenance. Overall, a very pleasant experience. More

Josh was very attentive in listening to our needs and went the extra effort to find a vehicle that met them. Then Sissy in finance worked to find us the financing to allow us to get theat vehicle. Both went the extra effort to find a vehicle that met them. Then Sissy in finance worked to find us the financing to allow us to get theat vehicle. Both went above and beyond. Great dealership that I would reccomend to anyone. More

MY DAUGHTERS CAR WAS RUINED BY TYLER FORD - QUICK LANE.. BY PUTTING THE INCORRECT PRODUCT ON THE CAR. THEY WOULD NOT HONOR THEIR WORK - WOULD NOT WORK WITH HER/ME - AND AFTER TRYING TO ACCOMPLISH ANYTHING BY PUTTING THE INCORRECT PRODUCT ON THE CAR. THEY WOULD NOT HONOR THEIR WORK - WOULD NOT WORK WITH HER/ME - AND AFTER TRYING TO ACCOMPLISH ANYTHING AS FAR AS HELP GOES REPAIRING THE CAR.. THEY WOULD DO NOTHING. THE MOTOR WAS RUINED - AND HAD TO HAVE A NEW MOTOR. BASICALLY THEY SAID - TOO BAD.. YOU ARE AT FAULT.. WE COULD NOT DO THAT. THEN WE COULD NOT DO ANYTHING IN COURT.. BECAUSE THEIR TOP-DOLLAR LAWYERS. I THOUGHT TYLER FORD HAD A GREAT REPUTATION IN TYLER. WAS I EVER WRONG. THEY WOULD NOT HELP AT ALL - POSSIBLY DUE TO THE FACT THE IT WAS NOT A MAN DEALING WITH THEM I AM NOT SURE - BUT HER 2 YR OLD TOYOTA IS NOW WORTH NOTHING. ALL BECAUSE SHE HAD HER OIL CHANGED EVERY 3000 MILES - AND THOUGHT THIS WAS A GREAT PLACE TO DO BUSINESS - AND THEY RUINED HER MOTOR. WOULD NOT TAKE ANY RESPONSIBILITY FOR THE ERROR. PRETTY MUCH TOLD HER TOO BAD. I GUESS WHEN YOU DO BUSINESS LIKE THIS - THAT IS WHY YOU NEED TOP DOLLAR LAWYERS TO DEAL WITH YOUR BUSINESS. More