Tyler Honda

Very Happy I found a good deal on a 2013 Honda Accord on Autotrader, and received an immediate reply from TJ, a sales representative. He was ready when I came t I found a good deal on a 2013 Honda Accord on Autotrader, and received an immediate reply from TJ, a sales representative. He was ready when I came to look at the car, listened to my circumstances and kept me updated. When I made my decision, he understood not to push for add-ons as I was already extended as far as I could go. The result was a very comfortable and smooth sales experience. More

I have leased my last three cars from Tyler Honda and every time my experience working with them gets better. Each time I go to Tyler Honda I am welcomed and everyone is extremely friendly and helpful. every time my experience working with them gets better. Each time I go to Tyler Honda I am welcomed and everyone is extremely friendly and helpful. Since the first car that I leased I have worked with Eric. Eric works very hard to find exactly what you are looking for and he stays within the price range the customer is looking for. Eric does not push people into cars that they can't afford or like. He is knowledgeable about Honda vehicles and he takes time to explain everything in detail. Eric always follows up after a purchase with emails and/or phone calls to see how the vehicle is working out and to see if there is any other way he can be of help. I have always been able to reach Eric as needed. I have gone to other dealerships to compare prices and cars and I will never go to another dealership again. The last time I went to a big dealership they took my keys to look over the car and didn't return them until I repeatedly asked and told them I wasn't buying a car from them. That experience took 3 hours and all I felt was pressured. I told that dealer what my price range was and each time they came back with a price way out of range and each time I said, "no" they would come back with a different price. It was nothing like my experiences working with Tyler Honda and Eric. I would highly recommend Tyler Honda and working with Eric. More

Eric at Tyler Honda made my new car purchase easy and stress-free. I was particularly grateful for his laid back sales style. He made all details known and sold the car well but was not pushy or insincer stress-free. I was particularly grateful for his laid back sales style. He made all details known and sold the car well but was not pushy or insincere. I have all ready recommened Tyler and Eric in particular to 3-4 other people. More

I had friends that bought with Tyler Honda, so we decided to go with them. I talked to T.J., a sales representative, and told him that I want to but from them, but that my husband’s employer gave him a disco to go with them. I talked to T.J., a sales representative, and told him that I want to but from them, but that my husband’s employer gave him a discount at their competitor Harold Zeigler in Kalamazoo, MI. I asked if he would price match. T.J. went to speak to his manager and returned saying, “Go to Zeigler and see what price they give you. We will price match or beat the price.” So I did exactly that and called T.J. to give him the price Zeigler gave me out the door; which was $30,000 after taxes for a 2014 Honda CRV Ex-l with Navigation. MSRP was at $31,250; only $1,250 below retail. I even provided an email to confirm the price. T.J. replies, after talking to his manager, “We cannot match that price because it is too low. It’s a good deal. I think I’m going to buy 4 or 5 from them.” This upset me so I called the manager Al Remick. I told him what was going on, which he already knew about, and told him that I didn’t appreciate T.J. lying to me and that they wasted my time. Al responded by correcting me on T.J.’s last name. I pronounced it correctly and said that my pronunciation was not the reason I was calling. He then said, “The offer sounds suspicious and that I must have misunderstood the sales rep. on saying that they would price match. I fail to see how we wasted your time since you only drove to the business once.” He also commented that he would buy 4 or 5 vehicles for his lot. This infuriated me even more and said that I was going to write a review and he responded by saying, “I will tell them how you are”. This is very poor customer service and I will let every person I come across not to buy from Tyler Honda in Stevensville MI. More

We thought we were having a issue with our CR-V on our trip to Canada. The dealership got the SUV into the service bay and looked it over. They did not find anything and said that everything is in good w trip to Canada. The dealership got the SUV into the service bay and looked it over. They did not find anything and said that everything is in good working condition. Ended up being the combination of the high winds and icy roads! More

We test drove a couple of cars at this dealership. The We test drove a couple of cars at this dealership. The sales people were verry helpfull and most of all they did not push us into anything or try t We test drove a couple of cars at this dealership. The sales people were verry helpfull and most of all they did not push us into anything or try to direct us we picked a model, a color and even took the car home for the night.Just my opinion Tyler Honda #1 in Mich. More

We communicated with this dealership for a couple of weeks regarding a used vehicle before making the nearly 2 hour trip. When we arrived to test drive the vehicle, it became clear that the prior owner weeks regarding a used vehicle before making the nearly 2 hour trip. When we arrived to test drive the vehicle, it became clear that the prior owner had smoked in the vehicle. When we asked the question, the dealership quickly denied it, yet they immediately sprayed a deodorizer and left the doors open while we completed our negotiation and signed the paperwork. While communicating online, the salesman also offered a full tank of gas (which I always thought was a given, anyway) and added, "we'll even buy you lunch for making the trip". After we actually made the trip, however, the service level quickly declined. When we completed our negotiation, our salesman told us it would be a 30 minute wait to sign the paperwork. That 30-minute-wait actually turned into more than 90 minutes. No lunch, no gas tank fill-up while we waited; just the doors left open on our Flex the entire time to air out the vehicle and mask the smell. A couple days later, I emailed the salesperson to express my displeasure that our tank wasn't filled (we left with about a 1/4 tank) and to let him know that the smell was still in the vehicle. I asked him to send us a gas card to fulfill his promise. I haven't heard from him since. I've also emailed the general manager, as well as the internet sales manager regarding this ~ no response. Oh, they emailed us coupons to come and shop their President's Day sale (just a few days after we bought our Flex). It was obvious to us that this dealership is more interested in making the sale, rather than satisfying the customer. This is not an honest dealership. Sadly for them, we will be in the market for another vehicle in the next 6-9 months, but we will look elsewhere.... and we will warn all of our friends, as well. More

Just a follow up: I went in two days ago to have my lumbar support "looked at". This is what the corporate office arranged after speaking with them regarding my previous experience with Chri lumbar support "looked at". This is what the corporate office arranged after speaking with them regarding my previous experience with Chris Tyler. While there I asked to speak with Chris Tyler after the horrible phone call I had with him 2 weeks ago. I thought that maybe if he put a face with a name, he might realize that customers on the phone are people too and not be quite so abrasive the next time he dealt with someone on the phone. I thought that possibly, we could correct the situation with brief talk and simple apology. I had my 2 young children with me. The whole conversation lasted roughly 3 minutes of him yelling nonstop at me and interrupting me every time I tried to speak. I was shocked an appalled. At the very end, after I wasn't able to say a single thing because he kept railroading me every time I tried to talk, I was at least able to ask if he treated all of his customers this way, to which he replied, "All the mean ones!" and turned and stalked back into his office content with having completely insulted and humiliated a customer! He brought me to tears in front of my kids. The other employee who was there heard the whole conversation and so I asked, "Did I do anything to bring this about?" He replied, "No." and thought Chris Tyler's treatment was unprofessional and extremely rude but couldn't do anything because Chris Tyler was the owner and could treat people however he wanted. Chris Tyler had the opportunity to fix the problem simply by being courteous and offering a simple apology for screaming and insulting me on the phone previously. Instead, he chose to make matters worse by continuing his course of action by trying to publicly humiliate and taunt me in front of his staff and my own children. Chris Tyler is not the kind of person I want to support financially, so I am choosing to never enter his dealership in Stevensville, MI again. If I ever buy Honda again, and that is a huge if after the treatment I received from the owner of a Honda dealership, I will drive several hours to avoid giving him my $45K that I will spend on my next car. I have always been a loyal Honda customer and had already spoken with a sales representative several weeks ago (prior to this whole experience) regarding purchasing a brand new 2013 Honda Odyssey Touring and we were planning to purchase it in the beginning of the new year. Now we are researching our options for a similar vehicle due solely to the fact that Chris Tyler is a greedy, insulting, arrogant, hot-tempered, and abusive owner. Is he the kind of dealer you want to support? More

I went in and bought a used truck. Within 24 hours the check engine light came on. I had it cleared at an auto body shop. They told me that the oxygen sensors were going bad and that the catalytic conve check engine light came on. I had it cleared at an auto body shop. They told me that the oxygen sensors were going bad and that the catalytic converter was bad. I took it back and they stated it was something that I must have done but that they would replace the oxygen sensors and that that should fix the check engine light. After about a week the engine light came back on and this time it was the converter. I called and they stated that they would not replace the converter. This all happened with 2 weeks of getting the truck but would you put your family in a truck that could break down at anytime? Not only was this the case but also I asked the sales person if this was a smoker’s truck, they stated no. After a week, I started to get numbness in my fingers. I went to the doctor and was surprised to find out it was because of smoker’s tar that had built up on the steering wheel. Even more money out my pocket to clean the truck. More