We bought a new 2019 Hyundai Elantra Limited in October 2019. Service department called in December wanting me to bring the car in for service along with a "recall" to upgrade ECU software. We dropped off the car in the morning and pick it up in the afternoon on the same day. Before we could get out of the parking lot, we noticed that none of the electronics work (power windows, door locks, horn etc.). We brought it back and came back after two hours to have the issues worked out. We made an appointment to bring the car in on Feb 28 to address an area around the driver side window which bubbling up. When we get there, we were told that our ECU software needs update (again???). Few hours later, we went to pick up the car and the issue around the window was not addressed due to shortage of personnel on that day. The gentlemen whose job is to fix things like this was shuttling customers around. So we made an appointment for the following Monday. Later found that part need order to fix the issue which is understandable. I called service department yesterday Mar 9 to see if parts were in to make an appointment and was told that no part order was on the system. I spoke to the Customer Relation manager and he assure me that Service Department personnel will be calling me yesterday but no one ever did.
I am VERY DISAPPOINTED with this whole thing. We have always drive Toyota and this is the first Hyundai we bought to give it a try. The vehicle is fine but the service from your dealership is TERRIBLE. I would love to give you a negative 5 rating if I can. So I would settle down with one star instead.