Tyson Motor - Service Center

It Depends Upon Which Car You're Looking At Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. The service department seems to be relatively efficient, but they have an "Express" oil service lane which is anything but. When I tried to get my first free oil change, I went back three times, and each time there was a minimum two hour or more wait. I would recommend this dealership depending upon which car you wish to purchase. DO NOT purchase the "America's Import" Chrysler 200S. It was the worst buy I've ever made when it comes to cars. The steering is sloppy (acknowledged by Consumer Reports as one of the top 5 worst cars to buy), NTSHA reported the headlamps have poor to marginal vision, and the voice recognition system is extremely poor if it senses any ambient noise such as the fan from your heater or A/C. You, literally, have to scream inside the car for it to recognize any command. And, lastly, the vehicle has downshift paddles located directly behind the 9 and 3 position on the steering wheels adjacent to the audio volume, source, and station controls making the potential to accidentally engage the paddles while driving at higher speeds. Simply not safe. I took the car into their service department twice to see if they could do anything with these issues, but the bottom line is that they tell you the car operates the way it was designed. Well, the car is poorly designed. One good thing is tremendous fuel economy, but I'm not a big fan of the nine speed transmission. At the end of the day, it wasn't the dealer that built the car, but ...! I'll stick with the Japanese or Korean cars like I have for many years in the past. More

Problem but fixed I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aar I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aaron Lang. He took care of things. I probably should of just went to him first. More

Excellent service experience I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to ex I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to expect for cost. All my options were explained and feel like he made my concerns his own. More

This dealership is a joke I have had nothing but problems with this dealership. Have had my car in SIX times for the same issue over the course of 8 months. No communication sk I have had nothing but problems with this dealership. Have had my car in SIX times for the same issue over the course of 8 months. No communication skills whatsoever from service department. I suppose they are just guessing and checking what the issue is at this point and I guess since I have a warranty and they aren't making money off me they could care less to find out the actual problem. DONT WASTE YOUR TIME. More

VIP Invitation for Trade Your Vehicle I went in for an oil change for my 2011 Jeep Patriot & had an invitation letter for a Promo that was being offered...I test drove the jeep Cherokee & I went in for an oil change for my 2011 Jeep Patriot & had an invitation letter for a Promo that was being offered...I test drove the jeep Cherokee & feel in love with it. The sales guy and Bob was there from Chrysler. I got a very nice car and, they were so helpful. I would suggest Tyson Motors to all my friends and family. They are patient, kind, & very helpful!! More

Have had nothing but good experiences. Bought two Jeeps and have all my service done here. Never had a bad experience. The service department has gone above and beyond anything that I have Bought two Jeeps and have all my service done here. Never had a bad experience. The service department has gone above and beyond anything that I have expected. More

Satisfaction of Service I have purchased 14 vehicles from Tyson Motors over the years and can only express my gratitude for their quality of service. Each and every individu I have purchased 14 vehicles from Tyson Motors over the years and can only express my gratitude for their quality of service. Each and every individual has been professional, courteous and concerned about satisfying my needs. I especially want to point out my recent dealing with Ryan Joritz in Service. When I had problems with oil consumption in my 2014 Jeep Cherokee, he worked hard to resolve the problem. He also, dealt with me when my son passed away in resolving problems with my sons 2014 Jeep Patriot. He is an great asset to Tyson Motors! Respectfully Phil Acton More

Tyson Service and Sales I've had great experiences with Tysons in Shorewood. I have a huge list of exceptional experiences with my sales guy Jason Beltran and the service ma I've had great experiences with Tysons in Shorewood. I have a huge list of exceptional experiences with my sales guy Jason Beltran and the service manager Joe. I have to compliment the Service dept (Joe) specifically for helping me with this. My daughter who is active military and is stationed states away from home stopped in for a surprise visit. She had the whole week to visit but had to go back the next Sunday. On Tuesday I noticed her car (2015 Patriot) had a minor shaking feel while stopped with car in gear. I called Tyson service and explained what was going on. The service person on the phone checked and they had no openings for two weeks because they were swamped. I told him the urgency and asked if there is anything they could do. He politely said I'll check with the manager. The manager Joe, got on the line personally and verified all that I had told him. Joe seemed to care and i believe Joe is a supporter of our military by how sympathetic he was to my issue. Joe said he would do everything he could. So I didn't hear from him again till Friday and totally had figured he forgot. I was wrong, he called me back two days later personally and said he had a cancelation and could squeeze me in sat morning. I brought it in Friday night and they had it ready to go before noon Saturday. You can't expect this kind of customer service anywhere but that's the service I received from Tyson. Joe really stepped up and I had to at least write a review. Thanks Joe and Tyson's Jason Keeling More

Exceptional customer service I can't say enough about our experience with Ryan Joritz at Tyson of Shorewood. Unfortunately, we have had repeated trouble with our town and country I can't say enough about our experience with Ryan Joritz at Tyson of Shorewood. Unfortunately, we have had repeated trouble with our town and country mini van. However, every single time we have needed to bring our van in to be assessed, Ryan has gone out of his way to listen to our concerns and address them in a timely manner. He answers our questions and is considerate of our frustration. I am very appreciative of great customer service, as it seems to be something of a lost practice in this day and age. More

What Service??? I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the c I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the car in that very next Monday morning for which I had to wait two [2] more days for them to get parts for the repair. Within the next month, the driver side front tire had a blow out--not the dealer's fault--that cost me over $200 to replace. Not off to a good start. When it came time for my first oil change, their "Express Lane" signage showed a 3-1/2 hour wait the first time I tried, and in the same week I attempted to get my oil changed again, and their "Express Lane" sign said it was a 2 hour wait. It wasn't even a weekend. Still haven't heard from MY sales guy since I purchased the vehicle. If he's not there any longer, you would think SOMEONE would have made one phone call to see if things were okay since I bought this car. I also made an inquiry about the Takata air bag issue to the service department, and they could not verify that this vehicle was or was not equipped with this product. Great service!? More