USA Direct Auto

I recently purchased a vehicle from USA DIRECT AUTO, and I had a very pleasant experience from start to finish. George, my salesman, was fantastic to work with. He was knowledgeable, patient, and genuinely I had a very pleasant experience from start to finish. George, my salesman, was fantastic to work with. He was knowledgeable, patient, and genuinely helpful throughout the entire process. He answered all my questions, made sure I was comfortable with my options, and never made me feel pressured. The dealership itself was clean, professional, and well-organized. Everything went smoothly, and I left feeling confident and happy with my purchase. I highly recommend asking for George if you're in the market for a car—he truly made the experience enjoyable and stress-free! More

I recently purchased a vehicle from USA DIRECT AUTO, and I couldn't be happier with the experience. From the moment I walked in, the staff was welcoming, professional, and never pushy. My salesperson, Luis I couldn't be happier with the experience. From the moment I walked in, the staff was welcoming, professional, and never pushy. My salesperson, Luis Garcia, was incredibly knowledgeable, patient, and genuinely interested in helping me find the right car for my needs and budget. More

Overall pleasant experience. Easy quick transaction! No Pushy sales tactics. Great Experience. Pricing was also an important factor. They seemed to have the best price in our ma Easy quick transaction! No Pushy sales tactics. Great Experience. Pricing was also an important factor. They seemed to have the best price in our market area. More

Great Experience. We bought a ford f250 for work and it has been a great car. Price was about 3k below market and we shopped around for months! We bought a ford f250 for work and it has been a great car. Price was about 3k below market and we shopped around for months! More

Do not purchase a vehicle especially from a Mr EMILIO ORTIZ, he has an attitude and they are full of schemes. They don't even detail or give you your vehicle in good condition. People saty away from the ORTIZ, he has an attitude and they are full of schemes. They don't even detail or give you your vehicle in good condition. People saty away from the company and especially this salesman. More

Car discussed: 2019 Chevrolet Traverse, 53,000 miles, listed as $17,100. Listed price plus TTL on website: $18,300. Salesman: Emilio Ortiz Manager: Kayla Original walk-put price offered by Em listed as $17,100. Listed price plus TTL on website: $18,300. Salesman: Emilio Ortiz Manager: Kayla Original walk-put price offered by Emilio: $20,400.00 Second: $19,500 Third: $19,200 From the price listed on the website to the initial offer provided, that's a $2,000 difference, mainly due to a "prep. fee." I would have been more than willing to pay more reasonable fees that were arbitrarily added to the final price. I would have likely been willing to pay $700 more than the offer advertised because of how much I liked the vehicle. Although, an additional $2,000 more than what's listed as full final price on the website is 1. Unreasonable, 2. Illegal. The sales associate listed above catching an attitude and tearing up the papers wasn't illegal but it was unprofessional. Evidence of illegal advertising and dishonest sales tactics: "This could potentially expose you to regulatory scrutiny for advertising violations. Texas 43 TAC 215.246 states that “advertisements shall be accurate, clear, and conspicuous. Advertisements shall not be false, deceptive, or misleading. For an internet advertisement, a disclosure may be considered accurate, clear, and conspicuous.” At the end of the day be careful about charging additional fees to get the car ready to sell that you cannot clearly document, explain, or account for or allow to be removed at the request of the customer." https://www.txiada.org/blog_home.asp?display=243 If there's any attorneys interested in taking on a case regarding false advertising or unfair sales practices, feel free to contact me, (409) 407-4923. I'd love to work with you. More

Scam Scam Scam ZERO STARS I found a car ADVERTISED on 3 websites for 14,791.00 Emailed the dealership. When they did respond, it was always from a different number. They are using google voice to hide ther websites for 14,791.00 Emailed the dealership. When they did respond, it was always from a different number. They are using google voice to hide there true number. I tell them I want to come buy the car. They gave me the same price advertised. Once i told them sounds good Ill have your money tomorow. Send me a total invoice with Tax tiltle license. Once i told them ill pay cash, they added a 1,479 prep fee. That illegal in TEXAS When I brought that up, they said we dont care. I double checked with TDMV, they said its illegal. I am filing a complaint. They also have changed there name from houston direct auto becuase of all the complaints. They have a F BBB rating I am contacting car gurus and cars.com to get them kicked off. They have been kicked off of others. PS they do everything they can to post fake reviews to average out these horrible ones Diggle deep and you’ll see, they even had to change their name from Houston director to USA direct auto More

STAY AWAY FROM THIS COMPANY! !!I went to look at a car that was online test drive the car and decided to make a cash purchase.I go into sales rep office to complete paperwork and !!I went to look at a car that was online test drive the car and decided to make a cash purchase.I go into sales rep office to complete paperwork and he tells me that the dealership has a 10% Powetrain & Prep fee of the amount of vehicle.I kindly ask what was this for and Angel tells it is a requirement and you can't avoid this charge.I refused to pay and asked to speak with someone in management to explain why this fee was applied and all he could tell me was that it was policy so I asked him to show me in writing where this policy was stated anywhere on contract.He says he will talk to someone and show comes back and states that they don't have in writing but it's the rules.I knew that it was just a Shady tactic that the dealership was using but offered to split cost with them because it was a fair value on car guy tells me no and let's me walk without a sale.What company has a policy in place but can't produce paperwork or anything in writing stating this fact?I recommend anyone want purchases a vehicle from them be very aware that this practice I wrong and refuse to pay or Walk away from deal More

I don't do reviews frequently, In hence i have to do so this time, Don't buy any car from this dealer and don't deal with Gorge and Jacob, i was so polite and fast in paying and did my deal within less t this time, Don't buy any car from this dealer and don't deal with Gorge and Jacob, i was so polite and fast in paying and did my deal within less than 2 hours, whatever they asked i provide then i asked them to fix anything if i used the car so they said yes sure you have 2 months warranty from pumper to pumper....i used it and after 2 days only i have noisy sound coming from rear brake pads also the water washer not coming out plus a small alignment, they kept wasting my time by texting only no phone call as they said and one person handle it to another one then i didn't get anything fixed, So i wish i can do -5 stars for the services and the sales. So please be sure i had everything before making any deals, plus im going to report this to the BBB and the court after i fix it my self. More

Dealer hides fees and does not disclose them until you agree to purchase. Price listed on the web site has no asterisk nor does it say anything about dealer fee of $995.00. The sale offer will say it is agree to purchase. Price listed on the web site has no asterisk nor does it say anything about dealer fee of $995.00. The sale offer will say it is a warranty fee, but salespeople will say recondition fee. Either way, it is a fake fee that they tack on. They will tell you EVERY dealer does it. That is not so. Called to have the fee removed and at the very least, explained better to me. The female sales manager was rude and failed to properly explain it to my understanding. Beware folks, bait and switch. This so-called warranty, recondition fee or whatever they call it, should be posted and advertised so the customer if well aware of it upfront. More