USA Direct Auto

Finances a vehicle from these people and after 1 years of consistent payments I was hurt on my job and made arrangement to pay my car note 14 days later. The day after payment the defaulted my loan and 14 da consistent payments I was hurt on my job and made arrangement to pay my car note 14 days later. The day after payment the defaulted my loan and 14 days after repoed my vehicle. I contacted and left a message since day 1 of receiving message and no response. Do not buy anything from these people. More

My brother bought a car and they are really crooks many vehicles are salvage titles and they don’t tell you first vehicles are salvage titles and they don’t tell you first More

Not a very solid warranty offered. good vehicle.but for 500 miles warr. Very Poor good vehicle.but for 500 miles warr. Very Poor More

Luis Garcia is awesome. Look for him when go there. The first person we met when we got there had poor customer service skill but after we met Luis he took care of everythin Look for him when go there. The first person we met when we got there had poor customer service skill but after we met Luis he took care of everything and we got the car we wanted. More

Daisy was a peach of a saleperson and I would work with her again. Helpful, courteous and knowledgeable. her again. Helpful, courteous and knowledgeable. More

I got an email with a phone number which I tried several different days no response different days no response More

I came in to purchase a vehicle with my co-signer I had previously checked out the car took for a test drive. the day of purchase my salesman was clearly very busy which Is good I get it we all need to msk previously checked out the car took for a test drive. the day of purchase my salesman was clearly very busy which Is good I get it we all need to mske some money but it affected the quality of customer service. also two days driving it off the lot the oil light went on. and keeps coming on I’m adding oil three days later it’s on so there’s obviously and oil leak. when reaching out to the service dept I was surprised that the mechanic took zero responsibility for not catching this very obvious issue and then told me well if i bring it in be ready to wait for 48 hours. THIS SHOULD HAVE BEEN TAKEN CARE OF BEFORE THE SALE. they pride themselves in doing an 120 point inspection (or higher) yet I had to ask for washer fluid before driving off the lot and then the leak was noticed several days later. I love the car I got and It wasn’t a terrible experience but make sure you Ask them if the inspection was done thoroughly. It was very clear that they were trying to pump out those cars and get their numbers off rather than have quality inspections and customer service. Why do all used salesmen end up Bring shady to some degree. And if your dept is the “service” dept service your customers when they call you don’t make them feel like they should’ve know. No! In fact sir you should have known during your “inspection” Im getting no returned phone calls. Frustrating More

Great service and very easy to work with. Jose Arris is very helpful and did all he could to make the experience pleasant. Jose Arris is very helpful and did all he could to make the experience pleasant. More

Eduardo was very helpful and explained every question I asked when I bought a Mercedes Benz! asked when I bought a Mercedes Benz! More

I had a really easy experience Jorge and Alfanso were really helpful due my car buying process really helpful due my car buying process More