Uftring Ford Subaru

Went to the Subaru for a Forester only looking the first day. Our sales person Sarah Patrick spoke to us took time to show us a few Subaru's. After a few views we got some info and left . Contacted Sarah an day. Our sales person Sarah Patrick spoke to us took time to show us a few Subaru's. After a few views we got some info and left . Contacted Sarah and said we're interested in the Forester and wanted to come in Wednesday she was off and offered a different salesman and we declined and made it Monday night surprise stop. During the sale we were never pushed or offered a different vehicle or stuff we didn't want Sarah did a remarkable job and we ended up with the vehicle we wanted and color . All in all I have never been to a dealership and left satisfied and worried I did the right thing this time there was no hard feelings or worries and would like to say thank you Sarah your the best and we will definitely look for you if we come back. Dawn and Charles Smith More

This has been by far the worst experience with Uftring Ford Services that I've had since starting my relationship with them in 2005. At the end of May 2023, I called to have my AC checked on my 2005 Ford Ford Services that I've had since starting my relationship with them in 2005. At the end of May 2023, I called to have my AC checked on my 2005 Ford Focus as it was blowing out hot air. They didn't have an appointment available until July so I booked it and waited for July to get here. I dropped it off and was told by Uftring Ford Services that I needed a new evaporator, but they couldn't find one anywhere and said if I could find one then they would install it for me. I was easily able to find it on AutoZone.com and had it shipped to me. Again, I had to wait for another available appointment on August 1st. Shortly after dropping off my car and evaporator, I was called and told the HVAC housing needed replaced because it was brittle and couldn't be put back together. But guess what...they couldn't find that part either and I was welcome to try to locate one. At this point my dashboard has been taken apart and not drivable so Uftring Ford Services kept it while I looked for this housing unit. Around August 7th I returned to Uftring to discuss our options and the Parts Manager was contacted and would start looking at other Ford dealerships for this part. Thankfully, the next day one was found in Indiana and they agreed to sell to Uftring. I allowed time for shipping and installing and checked back with Uftring by visiting again on August 15th for an update since no phone calls were answered or returned after leaving voicemails. At this meeting we were told the other dealership reneged and that was our last option. We agreed to put my dashboard back together and I would just have to deal with no AC. On August 20, 2023, I returned to Uftring Ford Service to take my car home only to find out that the battery was dead (just bought 11/2022) and the dashboard was still not put back together. I was told I would be able to pick it up the next day. This did not happen and again there was no communication. When contacting and leaving voicemails that were never returned. Finally, on August 28th I was able to reach someone by phone and was told the shop is busy and they weren’t going to be able to get it in until Friday September 1st. September 2nd I again returned to Uftring Ford Services and inquired about my car. I was told that my car was taken over by the assistant manager and he was not there to provide updates but the advisor did know the battery would not take a charge and they were not sure about the dashboard status. I informed the Advisor that I had bought the battery from them in November 2022 and should still be under warranty. Surprisingly on September 7th I received an email that the services on my car were completed and it was ready for pick up. I arrived to pick it up and was told that I had a balance of $525.00 and that they did me a favor and cut the labor costs in half. I asked what the fees were for since no work had been completed and I asked to speak with the Manager. The manager was upset that we questioned the fees. He explained that he paid a service tech over $30/hr to take apart and put back together my dashboard and we needed to pay him for 7 hours of work. My husband and I asked why would we pay for services that were not rendered. The manager was not able to explain but did try to compare having our furnace worked on but not paying for repair. My husband stated that our furnace would have been fixed unlike my car so again what am I paying for, and can I charge you for keeping my car for 5.5 weeks? The manager was upset and said to sever the relationship and get rid of the bill to the Advisor and dismissed us. It’s disappointing and sad to have gone through this experience as we have bought multiple cars from Uftring and has been our preferred car sales and repair business for the last 18 years. More

We went in to look at a truck and Red helped us. It was the easiest vehicle purchase I have ever had. I am so happy, and Red was great he is the kind of salesman that wants repeat clients and he wor It was the easiest vehicle purchase I have ever had. I am so happy, and Red was great he is the kind of salesman that wants repeat clients and he works to make you want to come back. It was a very great experience. More

Lost $5500 trading in my vehicle on a new truck. Ford's website, KBB and another on-line site confirmed this value. After waiting 6 mo's for the ordered truck dealer knew I'd go ahead with the deal anyway. website, KBB and another on-line site confirmed this value. After waiting 6 mo's for the ordered truck dealer knew I'd go ahead with the deal anyway. Complained to Corporate Ford. More

Took over month to fix warranty repair. Broke more than they fixed on transmission. Went in to fix typically synchros and gear problem in 2017 mustang. They couldn't get the fifth gear to 'fit right' and h they fixed on transmission. Went in to fix typically synchros and gear problem in 2017 mustang. They couldn't get the fifth gear to 'fit right' and had to order another gear. New gear is in but they tell me they shipped the wrong gear and have to get another one. Now they get the correct gear and install. They were finished in three weeks had me come pick it up and clutch pedal drops to floor and check engine light is now on. I tell them that it's clearly not right. They take it back and confirm its not fixed. Days later they say they messed something up on install. A bearing on shaft for shifting mechanism. Fixed that. Realize they bent shaft that the bearing went on. Fixed that. Drove home and put it in garage for a month. Drove today first time since having it back and realize it's leaking transmission fluid... More

Agonizing sales process / poor customer service afterwards I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and a I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right. More

Been in contact with this dealership for a few days about a vehicle. Told them we were driving 3 hours to purchase this said vehicle. They told us it’s in great shape no rust no dents or dings inside was g a vehicle. Told them we were driving 3 hours to purchase this said vehicle. They told us it’s in great shape no rust no dents or dings inside was great. Sent us pictures of what was good. 😡 Well... no no it isn’t. Back tail gate was full of rust and just painted over. Inside drivers seat was falling apart, scratches all over the vehicle I wouldn’t send my worst enemy here. Then... the sales boy sent us a email saying thanks for coming in and thanks for letting him be part of our buying experience and let him know if he can further assist us 😂😂 More

uncommunicative So, trying to keep up with the pickup in the shop. You would think if I call in and leave four messages I would receive a call back with some sort of So, trying to keep up with the pickup in the shop. You would think if I call in and leave four messages I would receive a call back with some sort of message. No. I have to keep calling. Thanks, Eric. More

Great experience. Rob Applegate was informative and obliging. Got us the best deal he could. I will go there again. I purchased.a Crosstrek and I am totally satisfie Rob Applegate was informative and obliging. Got us the best deal he could. I will go there again. I purchased.a Crosstrek and I am totally satisfied with the purchase More