My wife and I purchased a new Ford Explorer from Ultimate Ford. Our sales representative, Josh Story, greeted us with a smile and spent some time visiting with us to fully understand our needs. We found Josh to be very pleasant and personable. He asked leading questions and showed good listening skills to narrow our search. We had some interest in both new and used vehicles of different makes. Josh put forth good effort to arrange test drives with vehicles from all three of Ultimate's dealers on campus. We were impressed with his professionalism as he helped us understand the features on each vehicle. He kept us engaged without applying pressure which made for an enjoyable buying experience. There were a few questions for which he didn't know the answer, but he found out within a short time and sent us information and literature. The Explorer was not the first vehicle we drove, but it turned out to be exactly what we were looking for. Ford sales manager Lance Whiteaker also took some time to explain how his team assembles build features to provide customers with the best bang for the buck. Josh Story and the sales team at Ultimate were excellent to work with and I highly recommend them to other buyers.