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Ultimo Motors North

Northbrook, IL

3.8
64 Reviews

1850 Holste Rd

Northbrook, IL

60062

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Showing 64 reviews

April 16, 2024

Found the car I wanted at a fair price. I had been looking for this particular model BMW for a few months at this point in time and knew they sold quick at the price listed. Called into t More

by Scoop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Amjad
February 03, 2024

I was looking to purchase a vehicle from out of state. Ben was pleasant to correspond with until the end. I contacted him after I had it inspected but he was tied up with another customer for quite some More

by SG
Purchase Time
Recommend Dealer
No
Employees Worked With
Ben Cabano
December 23, 2023

The team was very professional, timely and responsive. Made trading in my car easy. It was delivered on time and I received all the necessary papers as well. More

by VP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crowe, Brian Gilbert, Scott Gurel
August 25, 2023

After driving from Pittsburgh to view and purchase a 2012 jaguar xkr, I can clearly say that my experience was spot on and quick. I was in by 9am, road tested the car, gave a down payment and was financed More

by dfbpartners
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
scott as GM and Brian in finance, Ben Cabano
April 28, 2023

I recently had the pleasure of purchasing a new car from them, and I am beyond impressed with the level of service and professionalism I received. More

by Sprous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Amjad
April 11, 2023

Very rude and very disrespectful. Hardly even talked to us besides wanting to speed up our decision that I never should have made. Car had old tires and they wouldn’t even take $50 of More

by Ryan
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Mike Ryan, Alan Amjad
January 10, 2023

I found every bad review to be the total opposite of my experience. Alan was very professional and honest about my F Type . The car is phenomenal as was Ultimo More

by F Type
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Amjad
September 12, 2022

Found vehicle online. I was skeptical at first; however I communicated with dealer personnel, Carlos and Alan by email and phone. They were responsive and respectful of More

by kenw8828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Amjad, Carlos Silva
Sep 12, 2022 -

Ultimo Motors North responded

Thank you for the wonderful comments! We are thrilled Ultimo Motors was able to assist you with your purchase. We hope you enjoy your vehicle and thank you for choosing Ultimo Motors!

April 04, 2022

Buyer Beware, dealer sells damaged cars without disclosure. We aren't talking scratches and nicks, we are talking replacement body panels required. Inspect thoroughly and do not ship! $100k+ car More

by Caraddict
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Amjad
Apr 04, 2022 -

Ultimo Motors North responded

Thomas, We are sorry to hear you are not happy with your experience. We did speak directly to our General Manager, Alan A., in regards to the situation. Prior to the shipping, the vehicle was thoroughly inspected by our team and yourself that the vehicle was in pristine condition. We requested photos of the damage and did not get a response for quite some time. We offer the reimbursement to get the vehicle fixed and the Transport company's information from shipping the vehicle. If you have any other questions, please contact us directly at 847-565-6507. Sincerely, Ultimo Motors North

Apr 04, 2022 -

Caraddict responded

I have documented photos texted to my salesmen as soon as I saw the car in daylight. Same day photos were provided as well as the transport company's report showing damage you signed off on at pickup. Today Alan indicated no reimbursement would be made by Ultimo only transport company information and to see them. Doesn't help due to the damage they documented at pickup and signed off by you. More deceit. Should I proceed to get the repair estimate and you will reimburse for the repair in full?

Apr 05, 2022 -

Ultimo Motors North responded

Thomas, We understand your frustration. We have provided reimbursement for $385 for the damage. We have the provided documents from the Bill of Lading that the vehicle was thoroughly inspected along with photos showing no damage prior to shipping. At this time, we have provided the necessary documents and reimbursement on the transport company's end. You would need to get in touch with the Transport company directly for further assistance. Thank you.

Apr 05, 2022 -

Caraddict responded

$385 was the bill from BMW for service work to correct the drivers assistance feature that did not work upon the car's arrival. The photos you supplied with Bill of Lading absolutely showed severe damage to the bottom of the bumper cover. You have provided no compensation for damage. Just continue to be deceitful in your choice of language to give the appearance to others that you took care of a problem you did not.

February 08, 2022

Sham, shady, old school swarmy used car salesman and dealer. Broken contract. Failed promises. Sold me a car for payment in full, plus extended warranty in cash transaction. I asked for all paperwork, More

by Janie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ryan, Ben Cabano, Kenneth Sanchez, Omar Samirah
Feb 24, 2022 -

Ultimo Motors North responded

Janie, We are sorry to hear your situation. We have already responded to the issues and if there is anything else you need, please don't hesitate to contact us directly. Sincerely, Ultimo Motors

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