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Ultimo Motors North

Northbrook, IL

3.0
67 Reviews
At Ultimo North Shore, we host an inventory from a variety of manufacturers like Acura, BMW, Land Rover, Porsche, and plenty more. Our 95,000 ft indoor, climate controlled showroom ensures protection from the Chicago area weather. We at Ultimo, serve clients in over twelve countries and are well seasoned when it comes to overseas buyers. Our customer service philosophy has paved the road to an intimate relationship with our clients, one that is built on a foundation of trust and faithfulness.
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1850 Holste Rd

Northbrook, IL

60062

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Showing 67 reviews

September 12, 2022

Found vehicle online. I was skeptical at first; however I communicated with dealer personnel, Carlos and Alan by email and phone. They were responsive and respectful of More

by kenw8828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Amjad, Carlos Silva
Sep 12, 2022 -

Ultimo Motors North responded

Thank you for the wonderful comments! We are thrilled Ultimo Motors was able to assist you with your purchase. We hope you enjoy your vehicle and thank you for choosing Ultimo Motors!

April 04, 2022

Buyer Beware, dealer sells damaged cars without disclosure. We aren't talking scratches and nicks, we are talking replacement body panels required. Inspect thoroughly and do not ship! $100k+ car More

by Caraddict
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Amjad
Apr 04, 2022 -

Ultimo Motors North responded

Thomas, We are sorry to hear you are not happy with your experience. We did speak directly to our General Manager, Alan A., in regards to the situation. Prior to the shipping, the vehicle was thoroughly inspected by our team and yourself that the vehicle was in pristine condition. We requested photos of the damage and did not get a response for quite some time. We offer the reimbursement to get the vehicle fixed and the Transport company's information from shipping the vehicle. If you have any other questions, please contact us directly at 847-565-6507. Sincerely, Ultimo Motors North

Apr 04, 2022 -

Caraddict responded

I have documented photos texted to my salesmen as soon as I saw the car in daylight. Same day photos were provided as well as the transport company's report showing damage you signed off on at pickup. Today Alan indicated no reimbursement would be made by Ultimo only transport company information and to see them. Doesn't help due to the damage they documented at pickup and signed off by you. More deceit. Should I proceed to get the repair estimate and you will reimburse for the repair in full?

Apr 05, 2022 -

Ultimo Motors North responded

Thomas, We understand your frustration. We have provided reimbursement for $385 for the damage. We have the provided documents from the Bill of Lading that the vehicle was thoroughly inspected along with photos showing no damage prior to shipping. At this time, we have provided the necessary documents and reimbursement on the transport company's end. You would need to get in touch with the Transport company directly for further assistance. Thank you.

Apr 05, 2022 -

Caraddict responded

$385 was the bill from BMW for service work to correct the drivers assistance feature that did not work upon the car's arrival. The photos you supplied with Bill of Lading absolutely showed severe damage to the bottom of the bumper cover. You have provided no compensation for damage. Just continue to be deceitful in your choice of language to give the appearance to others that you took care of a problem you did not.

February 08, 2022

Sham, shady, old school swarmy used car salesman and dealer. Broken contract. Failed promises. Sold me a car for payment in full, plus extended warranty in cash transaction. I asked for all paperwork, More

by Janie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ryan, Ben Cabano, Kenneth Sanchez, Omar Samirah
Feb 24, 2022 -

Ultimo Motors North responded

Janie, We are sorry to hear your situation. We have already responded to the issues and if there is anything else you need, please don't hesitate to contact us directly. Sincerely, Ultimo Motors

January 29, 2022

After quite a bit of back and forth with Ben of Ultimo North Shore, we agreed to purchase a vehicle at the listing price and submit a deposit. A few hours later, Ultimo contacted us and informed us that s More

by nabilmzee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Cabano
Jan 31, 2022 -

Ultimo Motors North responded

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

January 29, 2022

Highly unprofessional service. After agreeing to purchase a car from Ultimo North Shore at the listing price, they informed us that they would rather sell to a local buyer who came to look at the vehicle SEV More

by nabilmzee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Cabano, Scott Gurel
Jan 31, 2022 -

Ultimo Motors North responded

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

Jan 31, 2022 -

nabilmzee responded

I inquired about the 2017 Audi TT you were selling on 1/28/2022 and corresponded with your sales representatives and manager over many phone calls and texts. If you don't see my name in your customer database then you have a much larger issue with tracking your customer interactions. Nonetheless, stay away from this business everyone!

Jan 31, 2022 -

Ultimo Motors North responded

We understand your frustration. We would like to speak to you directly about the situation. Please give us a call at 847-565-6507. Thank you.

January 05, 2022

I test drove a car and was still in the process of looking. I called the next week and the vehicle was still available. I wanted to schedule a dealer inspection and was told the Porsche dealers do not More

by meprobst18
Price
Recommend Dealer
No
Employees Worked With
Carlos
Jan 21, 2022 -

Ultimo Motors North responded

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. We have passed your information to our Managers to ensure this will not happen again. If there is anything we can do, please let us know. Sincerely, Ultimo Motors North

November 27, 2021

Purchased a $100,000+ Tesla X 10 minutes after contacting Ultimo. The sale was fast, but service was mediocre. I have been bugging them for my title for 4 weeks now... they always say "we will look into it". More

by mlirones
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Dec 17, 2021 -

Ultimo Motors North responded

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. Please contact us directly at info@ultimomotors.com and we will be able to assist you further. Sincerely, Ultimo Motors North

Dec 17, 2021 -

mlirones responded

I have been in contact with ULTIMO. Still not resolved.

Dec 17, 2021 -

Ultimo Motors North responded

May I ask who you have spoken with so I can personally look into this for you?

Dec 17, 2021 -

mlirones responded

David Zymali, Carlos Silva, Office Manager..... the list goes on....

Dec 17, 2021 -

Ultimo Motors North responded

What is the name you purchased the vehicle under?

Dec 17, 2021 -

mlirones responded

Michael Lirones

Dec 17, 2021 -

Ultimo Motors North responded

Let me look into this for you and follow up. Thank you

Dec 17, 2021 -

Ultimo Motors North responded

Our office stated they sent an email on 12/8/21 with documents and an update on the title. Please confirm if you have received this.

Dec 17, 2021 -

mlirones responded

Info was supplied but was UNSATISFACTORY... I still have a 100k vehicle I cant drive because ULTIMO sold me a vehicle without the TITLE in hand and ready to transfer. This should never have happened. My car is still UNREGISTERED thanks to ULTIMO.

Dec 17, 2021 -

Ultimo Motors North responded

I completely understand. We will have someone contact you to discuss further.

April 09, 2021

Scott was a thorough and pleasant in my transaction at ultimo. My trade in and purchase process was handled with ease and was flawless with multiple finance offers More

by dickglidden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Madsen
Apr 19, 2021 -

Ultimo Motors North responded

Thank you for the wonderful comments. We appreciate your business and we look forward to seeing you again at Ultimo Motors North Shore.

March 03, 2021

Excellent customer service. I was looking for a car for my mom throughout almost a month of visits back and forth, Omar made sure I was taken care of. More

by GeorgeMung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
March 02, 2021

I have put 300 miles on my car in one week! This car is new, without having to pay the new price. I love it! The no negotiation price was refreshing. But you can’t blame me for trying. And it was really a More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ryan
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