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Umansky Toyota

Milwaukee, WI

4.7
6,730 Reviews
Umansky Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award. At Umansky Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,730 reviews

May 28, 2021

I was rushed throughout the entire process. They were interested in making a sale. Not helping me directly. Would not recommend at all and honestly will tell people to avoid. More

by VDS2012
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan
Jun 14, 2021 -

Umansky Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to try to turn things around for you. Kevin Burgher, General Manager 414-509-1450 Mark Kelly, Internet Manager

May 28, 2021

I was very disappointed with my purchase from this dealership. My salesman Aiden, was running around trying to take care of 4 different customers at once. I watched other salespersons standing around More

by Jon Davies
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica Quiles, Aidan Duran
Jun 14, 2021 -

Umansky Toyota responded

Thank you for this feedback, Jon. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Kevin Burgher, General Manager 414-509-1450 Mark Kelly, Internet Manager

May 28, 2021

The time it took Andrew Toyota to change the oil in my car was adequare. It was not a rush job and I was very satisfied with the service writers promptness in letting me know when the job was completed. A More

by timbaranek639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Endisch, Mike Schmidt, Cody Wagner
May 29, 2021 -

Umansky Toyota responded

Tim, thank you for choosing Andrew Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Customer Service is Our Passion Allen Good, Service Manager

May 28, 2021

Your service is always good. The workers always explain the condition of the car and what is needed, including the price. I appreciate your kindness during my car service . . More

by AWALSTON1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't rememnet, Cody Wagner
May 29, 2021 -

Umansky Toyota responded

Thank you, we appreciate your business and our team looks forward to serving you again soon! Customer Service is Our Passion Allen Good, Service Manager

May 28, 2021

Zee went the extra miles to ensure my car was taken care of. He gave me a discounts when they had to change the service date for my car and made sure the areas that were to be covered by warranty were cove More

by KETVIP1012
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic, A Few Of Our Toyota Certified Techs
May 29, 2021 -

Umansky Toyota responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Customer Service is Our Passion Allen Good, Service Manager

May 28, 2021

Marc is awesome. No nonsense and talks to you straight. I knew what I wanted and he helped me get it done quickly. I had a great experience! More

by Kev
Recommend Dealer
Yes
Employees Worked With
Marc Brandofina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Umansky Toyota responded

We are very happy to hear that Marc provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Customer Service is Our Passion Kevin Burgher, General Manager 414-509-1450 Mark Kelly, Internet Manager

May 27, 2021

We have been customers for years they always treat my wife with dignity and respect when we have our cars serviced there. We will continue to come back with our new purchase. More

by RONBUSH777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Butcher
May 27, 2021 -

Umansky Toyota responded

Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Customer Service is Our Passion Kevin Burgher, General Manager 414-509-1450 Mark Kelly, Internet Manager

May 26, 2021

Straight forward and transparent car buying experience. Would buy another car from here again. Quick and friendly sales person. Best experience I’ve had buying a new car. More

by ARTED46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aidan Duran
May 26, 2021 -

Umansky Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thanks again for choosing Andrew Toyota! Customer Service is Our Passion Kevin Burgher, General Manager 414-509-1450 Mark Kelly, Internet Manager

May 26, 2021

Took 2 hrs. to get a oil change WITH an appointment. Talked to a different service worker each time. Not how it should be done. More

by axelrose74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Wagner
May 30, 2021 -

Umansky Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Allen Good, Service Manager

May 25, 2021

The people in the service department were professional and courteous. The manager was very helpful in resolving an issue. I also got a fee ride home and the driver was very courteous too. All in all it wa More

by LAWRENCE.RODRIGUES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drivers who give rides, Willie Willett, Allen Good
May 25, 2021 -

Umansky Toyota responded

Lawrence, thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Customer Service is Our Passion Allen Good, Service Manager

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