Umansky Toyota

Umansky Toyota responded

Hello Beth, Thank you for taking the time to share your feedback about your recent experience at Andrew Toyota. We're pleased to know that you were very satisfied with the work done. We appreciate your suggestion about communication regarding the work being done and the timing of completion. Your input is valuable to us, and we'll take it into consideration to improve our services and ensure a seamless experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to get in touch. We're here to help and are grateful for your business.

Umansky Toyota responded

Dear LW, Thank you for taking the time to share your experience at Andrew Toyota. We greatly appreciate your feedback and are thrilled to hear about your positive interaction with Marc during your car-buying journey. It's wonderful to know that Marc's expertise and friendly demeanor made the experience enjoyable for you. We're committed to ensuring our customers have a smooth and satisfying experience, and it's fantastic to hear that Marc's dedication shone through. We understand that minor issues can arise, but we're pleased that Marc promptly addressed and resolved the problem you encountered with the car shortly after your purchase. Your satisfaction is of utmost importance to us, and we're delighted that Marc's follow-through met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to provide ongoing support and to make sure your ownership experience continues to be a positive one. Thank you once again for choosing Andrew Toyota. We look forward to serving you in the future and providing you with the exceptional service you deserve.

Umansky Toyota responded

Hello, Thank you so much for taking the time to share your positive experience with Andrew Toyota! We're thrilled to hear that you've been pleased with the service you received during your visits. Providing excellent service is a top priority for us, and it's wonderful to know that we've been able to meet your expectations not just once, but twice. Our team at Andrew Toyota is dedicated to ensuring that each customer has a memorable and satisfying experience, and your feedback reassures us that we're on the right track. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your loyalty and look forward to serving you again in the future!

Umansky Toyota responded

Hello Steven, We're thrilled to hear that our staff left such a positive impression on you with their professionalism and courtesy. Providing top-notch customer service is at the core of our values, and your feedback serves as a great encouragement to our team. It's wonderful to know that you trust us with servicing your vehicle. We understand the importance of thorough and reliable service, and your confidence in us means a lot. Rest assured, we're committed to maintaining the high standard you've come to expect from us. Regarding your mention of not being charged extra, we're glad to have met your expectations in that aspect as well. Transparency and fairness in our pricing are essential to us, and we aim to deliver the best value to our customers. Thank you once again for choosing Andrew Toyota for your automotive needs and for sharing your positive experience. We're here to assist you whenever you need us, so please don't hesitate to reach out if you have any questions or require further assistance. Safe travels and we look forward to serving you again in the future!

Umansky Toyota responded

Hello, We greatly appreciate you taking the time to share your experience at Andrew Toyota. We're thrilled to hear that you received excellent service during your visit. Our team takes pride in providing top-notch guest service, and it's wonderful to know that our efforts were reflected in your experience. It's fantastic that you found the video detailing the issues from our head mechanic helpful. We believe in transparent communication, and these videos are just one way we strive to keep our customers informed every step of the way. Moreover, we're glad to hear that you were satisfied with the high quality of work done on your vehicle. Our dedicated team is committed to maintaining the highest standards of craftsmanship to ensure your vehicle is in top condition. And who doesn't love a little extra? We're delighted you enjoyed the free windshield wipers! It's these thoughtful touches that we hope make your experience at Andrew Toyota even more special. Thank you once again for choosing Andrew Toyota. We look forward to serving you in the future and continuing to provide the exceptional service you can always count on.

Umansky Toyota responded

Hello, We're thrilled to hear about your positive experience at Andrew Toyota! It's fantastic that Willie, our dedicated service representative, provided you with exceptional service. We take great pride in delivering top-notch customer care, and it's wonderful to know that Willie went above and beyond to assist you. If you have any more feedback or if there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Andrew Toyota, and we look forward to serving you again in the future!

Umansky Toyota responded

Hello Jared, Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Umansky Toyota responded

Dear Jennifer, Thank you for taking the time to share your thoughts about your recent experience at Andrew Toyota. We truly value your feedback and are thrilled to hear about your positive encounter with our service department. We understand that the reputation of dealer service can sometimes be concerning due to concerns about pricing and execution. We're proud to have been able to defy those expectations and provide you with a different kind of experience. It's fantastic to learn that our approach to providing real-time videos of recommended work resonated with you. We believe that transparency is key to building trust with our customers, and these videos allow you to stay informed every step of the way. It's our priority to ensure that you have a clear understanding of the work being suggested, fostering a sense of collaboration between our team and our valued customers like you. Moreover, we're excited to hear that our woman mechanic made a positive impact on your experience. Diversity and representation in all areas, including the automotive industry, are important to us. We're committed to creating an environment where everyone feels comfortable and respected, and we're delighted that you noticed and appreciated this aspect of our service. Your feedback encourages us to continue providing exceptional service that goes beyond the norm. If you ever have more insights to share or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Andrew Toyota, and we look forward to serving you again in the future.

Umansky Toyota responded

Hello, We greatly appreciate you taking the time to share your experience with Andrew Toyota. Your feedback is invaluable to us, as it allows us to continuously improve and provide the best service possible to our customers. We're genuinely sorry to hear about the unexpected issues you encountered with the used vehicle you purchased. However, we are pleased to see that our team at Andrew Motors was able to step in and promptly address these concerns for you. Our goal is to ensure that every customer's experience with us is a positive one, even in the face of unexpected challenges. It's fantastic to hear that our efforts to resolve the issues and provide you with a loaner vehicle came at no cost to you. We understand the inconvenience that vehicle troubles can bring, and we're committed to making sure you can rely on us for assistance whenever needed. At Andrew Toyota, we strive to maintain the highest standards of customer satisfaction and after-sales support. Your satisfaction is our motivation, and your kind words reaffirm that we're on the right track. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. Thank you once again for sharing your positive experience. We look forward to serving you again in the future and providing you with the outstanding service you deserve.