Union County Kia

Jon Haynes at Crossroads Kia has earned all of my future business. I will continue to visit this dealer each time I'm ready to trade or upgrade my car. The customer service provided was second to none. Not business. I will continue to visit this dealer each time I'm ready to trade or upgrade my car. The customer service provided was second to none. Not once did I feel taken advantage of. Jon met me in the parking, where I explained the situation of having negative equity in my current gas guzzling car. I told him how the last dealership I visited only solution was for me to buy their car while paying for my current car. But Jon said well lets go inside and see how I can help you.During our conversation he said the word "transparency" which is one of best words you can hear when making a large purchase. He went over and beyond to make sure I was comfortable with the deal and my payment. I would certainly recommend Jon and Crossroads not only for the quality of car but also for their excellent service. Thank you for making me happy!!! More

I would just like to say that Jonathan Haynes and the whole Crossroad Kia Staff was amazing! Everyone was soooo nice and attentive. They really listened to our concerns and treated us like clients and no whole Crossroad Kia Staff was amazing! Everyone was soooo nice and attentive. They really listened to our concerns and treated us like clients and not just customers. There was not one person who did not speak or ask if we were being taken care of while walking by. Jonathan and Christine explained everything in detail and even repeated things we did not understand. I would definitely recommend Crossroad Kia to any and everyone. They will take great care of you. More

I bought a brand new 2013 Kia Optium fully loaded on 9/27/2013. I spoke to Taiwon prior to coming to Indian Trail and gave him all my information and my expectation and he had my car ready to test drive 9/27/2013. I spoke to Taiwon prior to coming to Indian Trail and gave him all my information and my expectation and he had my car ready to test drive when I got there. I did not get the run around he had his stuff together and was very knowledgeable. I gave him a hard time but he was laid back and knew his job. Thank you for great customer service and being knowledgable. You are a great asset to Crossroad Kia. More

After a 9 year hiatus from buying a car I was not looking forward to a new purchase but working with Jon I had a great experience. I will definitely reccomend. forward to a new purchase but working with Jon I had a great experience. I will definitely reccomend. More

It was a pleasure working with Jon. We felt he did all he could to help us. Thank You Jon for your help and kindness and Thank you for serving your country. Eddie and Kay Long could to help us. Thank You Jon for your help and kindness and Thank you for serving your country. Eddie and Kay Long More

As a returning customer when it was Dale J I can because I love the Optium and I wanted to up grade to the new model!!! I have worked with Jon and Frank in the past and choose to return!! It was a pleasure I love the Optium and I wanted to up grade to the new model!!! I have worked with Jon and Frank in the past and choose to return!! It was a pleasure to with them and I will return the next time to for my new car. Thank you all for always being so promising and having a smile of you face!!!!!!!!!! I will alway refer Jon with CRK because he made buy our new car great and enjoyable!!!!!!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!! More

I had gone into to Kia just to talk and see if they could compare to the price i was quoted by another AND my mother also has purchased 2 Kia's. Has a Kia Soul and she loves it.. Christina put up with our h compare to the price i was quoted by another AND my mother also has purchased 2 Kia's. Has a Kia Soul and she loves it.. Christina put up with our haggling and was so very patient with us. Frank also helped us alot, was so helpful with showing us different payments, figures, breakdowns ect to best suite my needs as i refused to go over a certain payment. Christiane was extremely knowledgeable and so very helpful. I would for sure recommend Kia at Crossroads and definitely recommend Christiane . I am now the owner of a brand new 2013 Kia Optima and absolutely love it, they made sure I got exactly what i was asking for. Thank you Christiane and Frank for making the experience a pleasant one. We will definitely be back More

I walked in thinking I was wasting my time but every one worked so hard to help me get in my car and I walked out a very happy lady . Thanks to every one that helped me . worked so hard to help me get in my car and I walked out a very happy lady . Thanks to every one that helped me . More

Came in to pick my Kia Soul up from being serviced for regular maintenance. Had been considering trading up, if it was feasible for my budget. Spoke to Chris about this before I paid my service bill, and regular maintenance. Had been considering trading up, if it was feasible for my budget. Spoke to Chris about this before I paid my service bill, and figured we would check to see. Chris is the one that offered exceptional service to me when I bought my Soul back in 2011, so I definitely wanted her involved in this potential deal. I found the perfect Sorento, which happened to be a 2014, and fell in love. It all worked out, the transaction and trade in were smooth, and the overall time from looking at cars to getting through the paperwork was very limited-which was a blessing, since I didn't plan on being at the dealership all day long. And to top it off, at the end when Chris was showing me a few of the options in the car that were a little different from my 2011 Kia, another rep came out to the car and informed us that yet another rebate had just popped in their email. This allowed me to go back in, redo the contract which didn't take hardly any time at all, and lower my payments by just over another $10 a month! What other dealership and employees would go out of their way for a customer like that? I don't know, but I do know Crossroads is the only one who has EVER done that for me! Keep up the great work, and as of right now..........I am a Crossroads Kia customer for life! :-) More

As a single mom just returning back into the workforce after 2.5 years of not having a job, I was worried that I would be unable to purchase a car. I went on the Kia website and saw the car I want to buy. after 2.5 years of not having a job, I was worried that I would be unable to purchase a car. I went on the Kia website and saw the car I want to buy. On the site it asked if you wanted a Kia Representive to call you back and I responded with a "yes". Within 10 minutes Mr. Haynes called and the process began. I was really impressed by his hard work and determination to get me into the car that I wanted and not what "KIA" wanted. The transaction went very smoothly and that is the first time that has ever happen in a dealership. After I purchase the car I noticed a crack in the windshield, I called told Jon the problem he said to bring it back and will make sure it gets taken care of. I just want to say thank you for making this so easy for me. I wish you many more sales! More