Union County Kia - Service Center

Bought a preowned Kia Sorrento from this dealership in June. Sales staff was exceptional and made us feel like we were family. The trouble started with the service department. After needing a minor repair June. Sales staff was exceptional and made us feel like we were family. The trouble started with the service department. After needing a minor repair to a shield for the gas tank under the car service manager Kevin tried to pull a fast one with our insurance company And recommended repairs that other large larger Kia dealerships said was not necessary. A frivolous claim was made to our insurance and they never performed the work demanding that they had to replace a gas tank that two other experts at Kia said did not need to be replaced. Spoke with general manager, Andrew And he stuck by Kevin and what he said without doing any research of his own to the problem or listening to our concerns and our insurance adjusters concerns. Overall stay away from this dealership they’re out to sell you a car and then if you have a problem and need service, they will take all of your money And recommend that you pay them for repairs that are not needed to your vehicle. Avoid at all costs. More

Very good and quick service! The sales rep was very thorough in explaining with to be done and approximate time to complete. The sales rep was very thorough in explaining with to be done and approximate time to complete. More

Hospitable, knowledgeable, quick. That's it in a nutshell! There is really nothing else to say. That's it in a nutshell! There is really nothing else to say. More

They kept us very well updated on our vehicle and did an amazing job fixing our vehicle! amazing job fixing our vehicle! More

Always satisfied when I leave Union Kia. Miss Rachel is awesome! Her concern and hospitality exceeds what’s required! Miss Rachel is awesome! Her concern and hospitality exceeds what’s required! More

I’d highly recommend Union County Kia. They care about their customers and treat you well. I’ve been coming here for years They care about their customers and treat you well. I’ve been coming here for years More

The part that I had told them that I needed was a piece of trim that had fallen off. We called the day of to make sure that it was in stock. They assured us if that it was. It was NOT. They had orders the of trim that had fallen off. We called the day of to make sure that it was in stock. They assured us if that it was. It was NOT. They had orders the wrong trim. I have since called and asked if they could call me back to see when the part has come in and nobody has gotten back to me yet.so they haven’t fixed the part that I needed to fix yet which is the EXTREMELY FRUSTRATING. More

Great staff and helpful and friendly and courteous and nolagable and easy to get help when you need it nolagable and easy to get help when you need it More

Well maintained, friendly staff, work accessible! These are great things for a customer! I wait and still can get work done while I’m there These are great things for a customer! I wait and still can get work done while I’m there More

Its weird that we go to the dealership and the contact person doesn't work there as an employee. person doesn't work there as an employee. More