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Union County Kia - Service Center

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12 Lifetime Service Reviews

2707 Gray Fox Road, Indian Trail, North Carolina 28110

12 Reviews of Union County Kia - Service Center

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July 22, 2016

"Sales/service"

- cdusmjrn

Sales and service are top notch. EJ is a pleasure to work with. No high pressure or, over the top promises. Straight shooters. Service dept. are proifessionals and treat you with respect.

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Recommend Dealer
Yes
Employees Worked With
EJ Franklin, EJ Isaman
July 11, 2016

"sucks"

- carl1957

Would not repair under warranty with 3500 miles on it. Said it was up to me. Claim that I damaged the fuse block. This claim sucks and does not say much for kia

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Recommend Dealer
No
Employees Worked With
EJ Isaman
July 09, 2016

"Great experience with Service Advisor Ed Hall. "

- DRSmith

He went above and beyond to take care of a problem for me that happened after being dinged at the grocery store. Made a minor repair at no charge.

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Recommend Dealer
Yes
Employees Worked With
Roy Hall
June 21, 2016

"Stellar service experience. "

- crenaud

Amazing experience! Professional, detailed, and effective. From start to finish, you feel taken care of, comfortable and the experience has me coming back when I visit my family in Matthews, NC.

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Recommend Dealer
Yes
Employees Worked With
Roy Hall
May 27, 2016

"Great Customer Service"

- gcsmith

Called EJ in Service on Friday, 5-20 with regard to a 4 - wheel alignment on my 2009 Kia Borrego for Saturday morning and when I showed up at 7:50 AM Saturday he already had my service ticket ready and just asked for the keys. I walked up to DJ's Diner at Crossroads Ford for breakfast and when I walked back at 9:10 he had me ready to go. 4 - wheel alignment, oil change and multi-point inspection and out-the-door in just over an hour. Since I bought the car in 2011 I have had it serviced here with great results and always positive experiences. KUDOS to the Union County Kia Service Team for outstanding customer service in a timely manner. Thank you!

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Recommend Dealer
Yes
Employees Worked With
EJ Isaman
May 24, 2016

"Great experience"

- MHolthe1

Recently took my car in for a check engine light. The service was quick, professional and met / exceeded my expectations. Thanks! Mike H Indian Trail, NC

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Recommend Dealer
Yes
Employees Worked With
Roy Hall
April 11, 2016

"service review"

- kia2011kay

I HAD AN APPOINTMENT FOR A OIL CHANGE AND STATE INSPECTION .THE SERVICE CENTER GUYS WERE GREAT AND ALSO FIXED MY DOOR HANDLE AT NO COST

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Recommend Dealer
Yes
Employees Worked With
EJ Franklin
April 01, 2016

"Oil change visit..."

- JoyceG

This particular visit was a last minute decision to get an oil change the evening before heading out of state. I called them at 4:20 to see if they could squeeze me in for an oil change that same evening. They accommodated me! Not only did they get me in hat evening, but this has been the only place in the area that I have found that always has the oil filters in stock to get my oil changed in a timely manner without me having to wait for them to locate one and have it delivered. I have always gotten great service from Union Kia. 2 thumbs up for EJ for his outgoing and friendly customer service. It was also during this visit that I met EJ Franklin and made an appointment to come in the following week to test drive a new car.

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Recommend Dealer
Yes
Employees Worked With
EJ Isaman
March 30, 2016

"oil change/tire rotation"

- WyattRhyleeJJ

I enjoyed how much quality they put behind doing the Oil Change and Tire Rotation. The only downside would be timing. Almost an hour of waiting, however, I was happy with my visit.

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Recommend Dealer
Yes
Employees Worked With
Someone in service area
Mar 30, 2016 -

Union County Kia responded

Thank you Wyatt for taking the time to share your experience with our Service Department. We are very happy your visit was pleasant. We'll continue to work on our repair times to keep it faster next time. Best regards and thank you for your business. Union County Kia

March 28, 2016

"Excellent during My Manufacturing Recall"

- Gail

I Rate my Mfg. Recall Visit Totally Excellent from Check In to Check Out. I was Greeted immediately with Smiles & Courtesy. Waiting Area was Clean, Neat and Good Coffee. I was asked was there anything else I needed while there. Check Out Process was Organized. I will continue to return to Union County Kia for Service and Trade In Time. Gail

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Recommend Dealer
Yes
Employees Worked With
i apologize, i do not know names, but Service & Management Employees i dealt with were Excellent., Wesley Blackburn
Mar 28, 2016 -

Union County Kia responded

Thank you Gail for taking the time to share your experience with our Service Department. We are very happy your visit was pleasant and repair completed timely. Best regards and thank you for your business. Union County Kia

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