Union Park Honda BMW Buick GMC Volvo Cars Jaguar - Service Center

My initial account with the service rep Shaun Bradford was great. At this point I’m hoping for the best in communication, completion and price. was great. At this point I’m hoping for the best in communication, completion and price. More

BMW X1 purchased in 2019 at Union Park Delaware- Pretty sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to repair it. The car looses memory all the time, and now after 26K miles it needs new rotors, brakes and 2 new tires. They supplied maintenance for 4 years (Yes, I paid for the extra years service), looking at all my reports they never did a tire rotation!!! I never even new to ask.....but why should I!!! More

Vehicle Damaged by Dealership My 2019 GMC Terrain was brought in for repairs after an accident and additional damage was done to the vehicle. I left the vehicle to have those issu My 2019 GMC Terrain was brought in for repairs after an accident and additional damage was done to the vehicle. I left the vehicle to have those issues corrected. When I picked of the vehicle there was even more damage. 2019 GMC Terrain 1. Dashboard replaced, lifting again. Driver side lower dash separating 2. Driver seat cover replaced installation is not a tight smooth fit 3. Dupont treat applied sloppy and incomplete 4. Greasy hand prints on upper door interior both sides 5. Window wind guards installed incorrectly unable to close window, driver side now broken. 6. Damage to molding around all side windows from improper installation of guards 7. Windshield molding on passenger side damaged and improperly fitting, glass exposed 8. Gap and damaged windowshield frame molding 9. Passenger side front replacement fender damaged, bent and dented not fitting properly 10. Chipped hood on passenger side attempted to mask with touch-up paint clearcoat drip 11. Front passenger door molding separating from door 12. Bumper not flush on driver side 13. Poor paint job on hood, fender, bumper and passenger door, dirt in paint, and finish not as glossy as rest of vehicle. 14. Side crash detection system not working properly 15. Driver seat preference program not work 16. Rear view camera stay on after vehicle placed back in drive I do not trust this dealership or their workmanship, they are very nonchalant about the damages caused. My vehicle has less then 5000 miles and I now have to rent a vehicle to use until I can get a date in court to get my vehicle replaced. I attempted to have the vehicle repaired by another shop and no one will touch it because of the amount and type of damage caused by Union. More

Lightning fast service as car neared warranty end I had a headlight LED failure as my 2017 Accord Touring approached 36,000 miles. I had been turned away by Martin Honda, curing they were too busy to I had a headlight LED failure as my 2017 Accord Touring approached 36,000 miles. I had been turned away by Martin Honda, curing they were too busy to even glance at it. Without an appointment, expecting the worst, I pulled into Union Park Honda’s Service Line at 2:15pm. I expressed that, while I didn’t expect them to work on the car that day, I was concerned about going over the mileage limit of my bumper to bumper warranty. I asked if they could confirm the defect so it was noted. Not only did they take a look at it, an hour later, the car was diagnosed and the part ordered. They created a 7am appointment for me 2 days later to ensure the repair was completed under warranty. Throughout the process, the entire team treated me like I was a member of their family. Noteworthy is that I bought my car in Pennsylvania, near my home. From this day forth, Union Park will have both my service and sales business. Thank you for bringing customer service and integrity to an industry where that can be hard to find. More

service department Millie Turnbull is out standing in what she does explain what is needed with great patience and true full, this allows you to make the dissension . keeper. is out standing in what she does explain what is needed with great patience and true full, this allows you to make the dissension . keeper. More

Family My experience visiting my Honda is like visiting family. I trust that Mike McDaniel and Jeff Bennett have my best interest in mind when I visit Honda. My experience visiting my Honda is like visiting family. I trust that Mike McDaniel and Jeff Bennett have my best interest in mind when I visit Honda. This is why I have leased a vehicle for the past nine years and will continue to recommend that friends also consider joining this family. Mike and Jeff know about our children’s exploits and we follow theirs. Mike and Jeff establish lasting relationships and Honda is fortunate to have these fine people on their team. More

Very poor service department, took an hour and half to do a basic oil change with an appointment. On top of that asked me to wait another 20 minutes to get the car wa department, took an hour and half to do a basic oil change with an appointment. On top of that asked me to wait another 20 minutes to get the car washed, after about 25 minutes the rep comes and says we didn't know we had two other cars before you so it will be another 30 minutes. Also pretty unfriendly staff. I used to own a lexus before and their service department was so much better than this one. Clearly a waste of time to come to this one More

Worst Dealership I've Ever Been To BUYER BEWARE!!! DO NOT buy a car or get a car serviced here. They are EXTREMELY incompetent. Even if you get a good deal, TRUST ME, it is NOT worth th BUYER BEWARE!!! DO NOT buy a car or get a car serviced here. They are EXTREMELY incompetent. Even if you get a good deal, TRUST ME, it is NOT worth the headache of dealing with them and having a car that doesn’t work. We purchased a brand new 2017 CRV here in July 2017. Four months later, I tried to start the car to get to the train station for work, and it wouldn’t start. I called Honda roadside assistance and a serviceman showed up 90 minutes later. He confirmed that the battery was dead. He could not determine a reason because no lights were left on, no doors were left open, and the battery is brand new. He jumped the car and got it to start, but I had to miss a day of work because I had missed my train. The next day I tried to start the car, and again, it would not start. I couldn’t miss a second day of work for this, so I drove my husband's car to the train while he stayed home and called Honda roadside assistance. Once again, someone had to come jump the car. My husband then drove the car straight to Union Park Honda and parked. A salesman came outside and told him that he parked in the wrong spot for service and would have to move it. No problem, but the car once again would not start. The dealership had to jump the car in order to move it (third time in two days) and brought it around to their service shop. My husband works a mile away from the dealership and planned to take their shuttle to work, but it wasn’t leaving for another 20 minutes, so he decided to just walk to work from there. Around 4:30pm, he called to get the shuttle to come pick him up from work and take him back to the dealership. They told him that the shuttle would not pick him up since it hadn’t dropped him off there in the morning. He walked the mile back to the dealership since they refused to pick him up. When he arrived, they said that they refused to replace the battery, and instead just charged the existing one until it would start again. He questioned why a brand new car with only 1,700 miles would need to be jumped three times in two days, and their response was that “this sometimes happens with new cars.” No explanation, no solution. We left having no further answers or resolution than we did before. And guess what?? A month later, it happened again. This time, after jumping the car and bringing it back to the dealership, my husband demanded that they replace the battery, because it was obviously faulty. They refused and said they would just charge it up again and that “your wife must not be driving it enough to keep the battery fully charged.” My husband thought this answer was ridiculous, Googled the issue, and found a Honda service bulletin that said that the parking brake was causing a parasitic battery drain in 2017 CRVs. He called Union Park Honda and suggested that this might be the issue, to which they said “oh.. I guess we’ll check.” And it turns out that was the issue. They did the software update required and gave us the car back. How much confidence would you have in a dealership that wasn’t able to figure out an issue that my husband (who knows barely anything about cars) was able to find with a simple Google search? Not to mention, this is a BRAND NEW CAR. I spoke with the regional manager, Danny, and he told me that the dealership told him that THEY found the service bulletin and fixed it. The dealership and the regional manager did nothing to make up for the extreme inconvenience, constant headache, and repeated service visits we put up with. I shouldn’t have to constantly wonder if my brand new car (which we spent thousands of dollars on) will be able to get me to work or not. Since I’m unfortunately stuck with this xxx vehicle only 4 months into owning it, I'll have to drive to the Honda dealership in Newark or West Chester to get it serviced in the future since Union Park is garbage. My Toyota vehicles always got me from point A to point B without issues. I will never buy another Honda vehicle again. More

Where appointments do not mean appointments Made an appointment one week in advance for new tires , oil change and window problem. Appointment was for 7am. Dropped car off prior to 7am. Called a Made an appointment one week in advance for new tires , oil change and window problem. Appointment was for 7am. Dropped car off prior to 7am. Called at noon and asked how things were going. Was told should be done about 4pm. Get there at 4pm. car was not even touched, they asked if I could leave overnight. They said they did call at 3:17, but no real apology. Stoic reactions. They bring car out and there is trash all in the front seat. Do they come out and clean it nope. Would not do business with them. They act like they are doing you favor. Very poor service! More

Professional Scam artist My wife drives a 2004 Volvo XC90. It has about 170,000 it runs very well because we kept up on the maintenance over the years. We had planned to drive My wife drives a 2004 Volvo XC90. It has about 170,000 it runs very well because we kept up on the maintenance over the years. We had planned to drive up to New Hampshire for Thanksgiving using the Volvo because it's a great highway vehicle. Monday morning November 27 2017 I went out to start my wife vehicle like I always do. The car would not start. We have had this problem before so I attempted to jump it with cables, I was unsuccessful so I called volvo explained Dave the situation and I always reminded him we have had the problems happen numerous times, and usually we are able to jump it and it'll be fine for a while til it happens again. Dave asked me if we have had any other issues I advised him no because we keep up on the maintenance with our local mechanic. I advised Dave that the car runs great, and that we have no issues whatsoever other than the battery dying out. Dave who is the manager of the service department told me to drop it off and he'll have it diagnosed. After we agreed to have the vehicle towed in for the diagnosis, Dave called me and said I needed to come in and sign papers before anyone can work on the vehicle. This was on Wednesday. Within a few hours Dave called and told us they have verified the problem and the car needed a throttle body. I told Dave that we was on our way out of town and that I'll be in touch by Friday. I called Dave back on Friday and reiterated to him that I wasn't a mechanic and that I didn't know what a throttle body is or it's functions, and the only problem we have with the car is the battery. He told me from his mouth that he was 100% sure the throttle body was causing the issue and if he install a new one the problem with the battery would go away. Let me tell you this! After I was convinced by a supposedly professional licensed mechanic, to agree to get the throttle body installed, he called me and said I needed a alternator because the battery is still not holding a charge. Now volvo is holding my vehicle hostage because I refuse to pay for a problem I didn't have. As I type this review my battery still want hold a charge and they are demanding 1100.00 for service. This should be a CRIME the way they are able to scam innocent people out of there hard earned money. BE CAREFUL TRUSTING DAVE!! THIS IS OBVIOUSLY SOMETHING THAT'S PRACTICED AT THIS BUSINESS now I have to contact the better business bureau because every time I call they continue to put me on hold and continue to give me the run around. I will contact an attorney these businesses shouldn't be able to take advantage of customers like this More