Union Park Honda BMW Buick GMC Volvo Cars Jaguar - Service Center

obligation to get service from this dealer 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically an OBLIGATION to get service here 3. we fired the svc mgr, tech and now revamped with some new guys - Really? 4. we are a small dealership and thus can treat you how we want " act like it is a monopoly" 5. not able to fix basic request> bluetooth not working in 2012 5 series for 2 years! 6. advised to take car to any nationwide dealer - really??? More

Worst ever car service experience Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As ot Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try again Had a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last month Took it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park More

Incredibly rude and unprofessional Pete in Service, told me when questioned about the wisdom of a car wash in heavy rain that "I don't have to be smart about it" I am fairly certain th Pete in Service, told me when questioned about the wisdom of a car wash in heavy rain that "I don't have to be smart about it" I am fairly certain that I will not bring my BMW back for service after that. Incredible! Fire that guy, he's got issues. More

Informative and Accommodating Although I didn't buy my used BMW at this dealership, since I live in north Wilmington, I did purchase an extended warranty from them and have used th Although I didn't buy my used BMW at this dealership, since I live in north Wilmington, I did purchase an extended warranty from them and have used their service department exclusively. I recently had another positive experience when my car needed some extensive repairs - George Shaer was very helpful, fully explaining the issues and coordinating the entire claim process for me with the 3rd party warranty company...his excellent sense of customer service was most appreciated and deserving of my 5-star rating! More

HATE this place - makes me wish I bought another car I can never get anyone on the phone in service - it is like a constant game of tag here. And if you do get someone, they are rude. Has to be the wor I can never get anyone on the phone in service - it is like a constant game of tag here. And if you do get someone, they are rude. Has to be the worst dealer I have ever been to for service - and I have been to many (12 in my car ownership lifetime). More

Amazing experience with George Shaer ！ George was an awesome and great guy who helped me a lot with my car services. Every time I went to the union park BMW, he was always kind and helpful. George was an awesome and great guy who helped me a lot with my car services. Every time I went to the union park BMW, he was always kind and helpful. I highly recommend George Shaer because he is a great great guy!!!! More

Mike McDaniel was very helpful in my decision to lease a Honda vs. the cost of repairs to my car. I am very pleased with my new Honda Civic. Audrey Johnson was very helpful in my decision to lease a Honda vs. the cost of repairs to my car. I am very pleased with my new Honda Civic. Audrey Johnson More

GMC Maintenance Had routine maintenance completed for a oil change and rotation of the tires. The service was excellent. Joe and Pat at the front desk gave excellen Had routine maintenance completed for a oil change and rotation of the tires. The service was excellent. Joe and Pat at the front desk gave excellent customer service. And the shuttle drive was great also. More

Run dont walk away from this Dealer I have owned and loved BMW's for over 25 years...but given my experience with this dealership that may change. I did not purchase my X5M car there - I have owned and loved BMW's for over 25 years...but given my experience with this dealership that may change. I did not purchase my X5M car there - but I have unfortunately had to service it there. Lets start with making an appointment. It usually takes at least 4 calls to the service department - I have never called and EVER gotten a live person on the phone. Instead you play this insane telephone tag game trying to get one. Then when I do take my car in they act like Im sone kinda xxxx because I didnt buy it or my warranty there. Im due for a new car and I gotta tell you, for the first time in 25 years Im going to look hard at other makes. Makes me sad to say that....I grew up with M cars and couldnt wait to get my own. Union Park has ruined what was my long term love of BMW's. Smeone at BMW NA needs to wake up and teach this dealer what customer service is. More