Union Park Honda BMW Buick GMC Volvo Cars Jaguar - Service Center

Today unfortunately I lost my key to my Honda Accord. I called your Parts Dept. and they informed me of what I had to do to get a new key. When I arrived at your Parts Dept. they cut a unprogrammed key to called your Parts Dept. and they informed me of what I had to do to get a new key. When I arrived at your Parts Dept. they cut a unprogrammed key to my car and Informed me to bring my car back before 6pm and they would program my key. Well I left & returned to your location at 5:45pm & the door to your Part Dept was locked. So I had to use your Service Dept door. There was 2 men standing at the desk one man said to me "we always lock the parts door early". When I got back to the Parts Dept the guy working back there stated that it wasn't his job to program keys to take it back over to Service Dept. I stated to him that Cody told me to bring my key back to the Parts Dept. I then took my key over to your Service Dept were a John O'Conner was rude stating he can't program keys & that your Tech left at 4:30pm. I asked why is the Service & Parts Dept open till 6pm if you can't service my car. John O'Conner stated that it was for customer dropping off cars only. He told me to bring my car back tomorrow & someone can help me then. He showed no empathy when he was that I towed my car in with a tow dolly & a Uhaul truck. I explained to him that I must be to work by 7am. He just keep saying it was nothing he could do. I then ask if my programming fee would be waved because your Tech left early & your Parts Dept told me I would be help just to get here before closing 6pm. John O'Conner refused to give me the Managers name he just keep saying come back in the morning. When I ask him for his name he didn't bother to tell me he just said here's my card. I had to ask him to put me on the Schudle for service in the morning he didn't bother to offer add me as an appointment. Why do you stated on your door and Web site & by phone your Parts & Service Dept is open till 6pm..1 your Parts Dept door is locked & 2 you don't have the proper staff on Site to service your customers..I need answers why the couldnt soneone help me why. I was just thinking of trading in my Pilot for the Crosstour. After this I started looking into GMC & there On Star system looks like they will cut & program my key & bring it to me without all this hassle & just plan BAD customer service. I will make sure to tell my friends & family never to cone to the Wilmington Honda for sale or service especially service cause you will get no help. If any on cares please contact me by email. I really do except to hear anything. I doubt you even look at what your customers say. P.S I still LOVE MY HONDA More

1/16/2012 I have updated my rating after Mr. James P. 1/16/2012 I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my veh 1/16/2012 I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my vehicle as promised. I didn't have any issue with my car. Battery was replaced under (warranty) and a part replaced. I am now a satisfied customer! Last review; The car won't start. I called AAA to jump start and took it to dealer a night before appointment to have them start work in the morning. They kept my car for 2 days and keep on providing me with conflicting information. Initially they told me that they need to replace the battery and need to keep the car for an extra day. After making several calls, service manager informed me that the car will be ready in the evening. Then another service person called and told me that they need to keep the car for an extra day but then agreed to put an extra technician to get it ready. When I went to pick up the vehicle, IT WON'T START!!! VERY RUDE service advisor advised to me to have it jump start or leave the vehicle. Problem is still not resolved because now they want some other part to be replaced!!! More

Our BMW broke down on our trip from New York to Florida. This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our lugg This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our luggage, made arrangements for a rental, recommended a hotel and ordered the parts for overnite delivery. By 10:30 AM the next day, they had replaced the alternator and battery and got us on our way. They helped reload the auto and assisted with directions. We could not ask for better service and professionalism. They were very friendly and helpful. If you had to break down, these people were the ones to help you. More

I have dealt with Bob on several occasions when I needed to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowle to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowledgeable on his business and his parts and always professional. He is a great asset to the company and a great employee to have interfacing with the customers. Yasmin Bowman. More

The service department has worked on two of my vehicles during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair p during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair problem(s). They did not add on any unnecessary repairs items. The quality of work has always been excellent. More

During my experience with Union Park BMW, Anthony Dorazio was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every ste was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every step of the process. Anthony Dorazio is a great assest to your company! If you need additoanl information, please feel free to contact me at teh below captioned number. Best, Richard C. Wells (215) 964-0292 More

very friendly service writer george took care of very friendly service writer george took care of everything i asked for and had the vehicle back to me in no time always polite thanks george a very friendly service writer george took care of everything i asked for and had the vehicle back to me in no time always polite thanks george also he advised me of other services that i should be aware and asked me to bring the car back for a checkup before i run out of warranty More

Went here to replace alot of things for my Honda that has around 170000 miles for around $1000. They have a maintenance inspection that checks other aspects of your car including lights. I knew that my parki around 170000 miles for around $1000. They have a maintenance inspection that checks other aspects of your car including lights. I knew that my parking lights were burned out, but they indicated that all was good. I pointed this out to my service guy and all he said was "well, i guess that's a trust issue." I pressed on it and requested to speak with the manager who stated "what do you want me to do about it." This is not how you treat customers, especially because trust is such a crucial issue with your mechanic. No apology, no suggestions by them on how they can re-earn my trust. I'm definitely never coming back here because of these two. The lone positive was that the shuttle service guys were really nice guys. More

Anthony was AWESOME! He was very eager to help me and provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. He always greeted me kindly and kept me informed every step of the way. He never pressured me into purchasing anything that he felt wasn't necessary. He offered clear explanations of how the problems may have originated and credible reasoning for each of the recommendations made by the technician. For such a new employee, he sure seemed to have the swing of things. I always felt like my vehicle was in good hands. The service experience was so convenient that I would recommend this dealership to anyone looking for top-notch quality and service. More