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Andy is AWESOME! I purchased my third BMW in September. Soon after I bought it, I noticed an annoying rattle that I was unable to fix. When I took my car in recently for my first serivce, I let the service Soon after I bought it, I noticed an annoying rattle that I was unable to fix. When I took my car in recently for my first serivce, I let the service department know about the noise. When I arrived to pick up my car, they told me they were unable hear the noise I described. The service person told me that five different people drove my car and did not hear the noise either. So I got in my car and left. As soon as I pulled out of the dealership, I heard the noise. I immediately returned to the dealership. I took a ride with the service manager and she in fact hear the same noise. She asked Andy to drive my car and see if her could locate the noise. Andy was very nice. He spoke to me and asked if I would give him a little time to look at the problem and after about 30 minutes, he located the noise and fixed it. Andy went the extra mile to locate and fix the noise. Not to mention the fact that I was the last person in the service department on Friday evening. He made every effort to make sure I was happy and did not have to return to the dealership to have it fixed at a later date. Service and people like Andy are the reason I have purchased three BMW's. Great job Andy and thank you!! More

I needed several items to be repaired, so they needed to keep the car a few days, including a complex repair to replace and re-program my TCU to make my iPhone connect to my BMW 328 Bluetooth. Anthony wa keep the car a few days, including a complex repair to replace and re-program my TCU to make my iPhone connect to my BMW 328 Bluetooth. Anthony was friendly and easy to deal with, he did a very conscientious job of documenting, in detail, the items that needed repair, proactively kept me informed of progress 2x per day, and followed-up to make sure all items were addressed. Andy showed enthusiasm and met with me personally when services were done to explain the work that had been completed and make sure everything was right. He even came out to the front parking lot and installed my new Delaware license plate when he learned I had just picked up my new tag. What great a duo to deliver awesome customer service! Union Park Services has come along way, thanks to the efforts of people like this who show that they really do care about the customer… More

I brought my 328i to Union Park for a connection issue with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weeke with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weekend. However, George called me within hours of dropping it off to say that Andy fixed the problem. Upon my arrival, Andy sat in my car and made sure that my phone paired with my radio, and when it didn’t, he relentlessly worked to address the issue – an issue that turned out to be with my phone. He worked his magic and fixed that too! The only downside was that I had to turn in the convertible courtesy vehicle before I had a chance to drive it with the top down. Thanks Andy. More

Incredible professionalism, willingness to make my repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being new to Delaware i cannot tell you how happy I am that I chose Union Park. I have had 3 or 4 dealings with Christine and the staff of the service department, and am thoroughly convinced that when it comes time to purchase my new vehicle, it will be from Union Park BMW. Thank you for an unusually pleasant experience from a dealership. More

I took my 2009 5-series in for routine maintenance - i.e., essentially an oil change. I also mentioned that I was having a problem with the left rear tire losing air pressure. (I had also purchased th i.e., essentially an oil change. I also mentioned that I was having a problem with the left rear tire losing air pressure. (I had also purchased the tire/wheel warranty with the car from this dealer.) The car was returned in a reasonable time and I went on my way. The car then sat in my garage for a couple of weeks due to my travel schedule. When I attempted to drive it again, the left rear tire was nearly flat and I was getting a "low engine coolant" warning message. To be clear, the car was JUST serviced. I called the dealer and told them of my problems and I was asked to bring the car in again, however they had "no availability for ten days or so." I asked whether I should be concerned about the "low coolant" warning message and was told "no, it's not a big deal, those messages leave a lot of room for error." I told them that I wasn't comfortable with that unless they would assume responsibility for any damage that occurred during the interim period. Much to my surprise, a service opening was found for the next day. When I returned to the dealership I was told that the tire did indeed have a nail in it, but that it would be several hours before they could get me a new tire. When I asked how the nail and the coolant issue where missed the last time that I brought the car in, I was told that "in their opinion, I picked the nail up AFTER I left the dealership, and the coolant level was overlooked because they serviced the car while the engine was still hot." Perhaps it's me, but what are the odds that a tire that leaked air prior to bringing it in for service and continued to leak air afterward picked up a nail AFTER the mechanic looked at it? Also, if they know that you get "false" coolant level readings when servicing a hot engine, wouldn't you take that into account when servicing the car? My guess is that the mechanic simply had a bad day and decided to do half the required work and certify that he did it all. When I pointed this out to the service "manager", her response was "I stand behind my technicians." (I also sent an email to the GM of the dealership, and 11 months later, I'm still waiting for a response.) Overall, this was a very poor service experience, and despite having bought the car from this dealer, I now service it elsewhere. I'm also about to purchase another 5-series and haven't even bothered to call this dealer. There's simply no excuse for poor service when someone spends $70k on a car at your dealership. More

We were told not to go to Union but we did it anyway when we got a better deal on our 2009 328xi. We ordered it custom from Germany and nearly paid $70,000 for it. We have been plagued with issues from the we got a better deal on our 2009 328xi. We ordered it custom from Germany and nearly paid $70,000 for it. We have been plagued with issues from the start. Every single headlight, taillight have had to be replaced the paint chips off at the drop of a hat. And when we got the first head light fixed we took the car to dc on a trip and the power steering exploded while we were trying to parallel park. The Arlington dealership told us that it was because everything had not been put back together properly. We had to pay out of pocket for the expenses including a rental car. We asked to be reimbursed and Christine the worst BMW rep ever curtly dismissed us. We have had issue upon issue and our questions as to why have never been answered. My family has been buying bmws since the 1960s and we have never had this many problems and this horrible of service. I believe that management needs a major overhaul especially with the parts and service manager Christine. We have now contacted BMW north America to investigate and have asked for a vehicle replacement. More

I had to take a car in for service and was meet by Christine who was no help at all, it was like you had to force her to do her job. They never call you back on time. This is why people go to Ottos BM Christine who was no help at all, it was like you had to force her to do her job. They never call you back on time. This is why people go to Ottos BMW. I got the same car from Ottos with all the options for less then a entry level car. More

I was very disappointed that Union Park BMW isn't working with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a rental for the day... and I was seated in the waiting room... waited forever... and "NOTHING"... so I had to walk home ! Not exactly the quality of friendly service that I use to get. I have purchased two BMW's from UNION PARK BMW... and I am extremely disappointed... it was 37 degrees outside... and I had to walk home. Not sure if I will purchase from Union Park again unless they can make some changes. Victoria Lavelle More

I am adjusting a review I wrote yesterday....I am the person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about a person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about another delay and myriad excuses, when they called a day later to say they were sending over a van to get me, I figured one more day past 45 shouldn't make a big difference. The car was finally ready at noon, one day late. It was worth the wait. Butch had the damaged electronic cluster in a box, and the car, newly painted from the rear ending on the Tappan Zee Bridge, had perfect spaces between the truck, bumper, fender and license plate. They had cleaned it so well it looked brand new for a 12 year old convertible. There was not a scratch to be seen on the entire car, and they spot-painted an area my keys had scratched by years of opening the drivers door. The new rear window, which I paid for, (alabeit twice the price quoted by my former mechanic) circumvented a safety hazard of the old clouded plastic window, and the fit was perfect. They also went the extra mile to glue other items on the convertible top, and my car looked fabulous. We can change the "quality of work" rating to a 5 on my former abysmal evaluation. Sign me Dr.I Talley of Wilmington, DE. More

My BMW was rear ended on the Tappen Zee Bridge in August, and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is s and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is still not done. This is, despite numerous, NUMEROUS calls to keep them on track and to remind them I needed my car by November 6, period! I was lied to about when the parts arrived, when the parts were installed and other reasons having to do with their non-cooperative attitude toward Geico. One new part which I paid for out of my pocket, not related to the rear-ending, came with a pricetag that was double what my mechanic had quoted a few months earlier. Forty five days to fix a car? They should not be in the repair business. I wanted to compromise on one part, allowing a rebuilt part, and they refused to cooperate. I will never, never, go back to them again. I greatly regret I did not select Ott's BMW for this repair work. Sign me Dr. I Talley in Wilmington, Delaware More