June 17, 2012

SALES VISIT - NEW

Everyone at Unique Ford was very courteous and professional. Dana our sales person was very thorough and very knowledgeable in his presentation to us in our quest to replace our Jeep. Dana,our s professional. Dana our sales person was very thorough and very knowledgeable in his presentation to us in our quest to replace our Jeep. Dana,our sales person, is a valuable asset to Unique Ford . There was no sales pressure in meeting our needs. Heather Business Development was in contact with us from our first inquiry-initial greeting-and a final "Thank you" when the sale was complete. Overall a VERY excellent experience at this dealership and we would very highly recommend this dealership to our friends or anyone looking for a vehicle. More

by skmax1231

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dana Jackson and Heather Templehof

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June 01, 2012

SALES VISIT - NEW

My first communication with Unique Ford was with Heather Templehoff. She was helpful and curteous over the phone and was prompt answering emails.Jack Leary met us upon arrivel.The knew we were interested in Templehoff. She was helpful and curteous over the phone and was prompt answering emails.Jack Leary met us upon arrivel.The knew we were interested in the Edge and promply showed us the car which we then took for a test drive.He explianed all functions of the car in great detail.The financial process all so went well with a fairly quick agreement.I would highly recommend this dealership for your next car purchase. More

by jolynn68

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jack Leary,Hearher Templehoff,Glenn Wells

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June 01, 2012

SALES VISIT - NEW

My experience at Unique Ford was reassuring from the moment i walked into the dealership. Heather met with me to discuss what it is i was looking for and what i was not interested in. The conversation n moment i walked into the dealership. Heather met with me to discuss what it is i was looking for and what i was not interested in. The conversation never once felt like a "sales pitch", her concern was about finding me a car i would love and feel comfortable in. Heather couldnt of been anymore friendlier and professional. She took away any nerves or concerns i may have had going into the second biggest purchase of my life. Mark M. was not a typical car salesman...he was very easy to work with and again i never felt pressured into anything...he took extreme pleasure in knowing the Ford cars and assisting me in understanding the ins and outs of each vehicle. He was more than informative. I strongly recommend anyone looking for a car to give them a call. You wont find a better dealership that is more confident, professional and most of all truly concerned about you. More

by charvey22

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Templehof and Mark

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May 30, 2012

SALES VISIT - NEW

I visited 2 other dealer before finding Unique, and it was hard to feel like they really cared even if I bought a vehicle from them. Heather and I communicated over email to narrow down what I was lookin was hard to feel like they really cared even if I bought a vehicle from them. Heather and I communicated over email to narrow down what I was looking for and a trip to the deal (which is closed at the time) we stumbled upon Dana Jackson who assited with the purchase of the vehicle. These two define customer service and it seems this has become lost with many of the other dealerships. More

by thomasjdriscoll

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Templehof and Dana Jackson

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May 25, 2012

SALES VISIT - NEW

I have been lokin for a Ford Fusion for a couple of months. Hoping to find one on a lot to try. I contacted Unique Ford through their website to inquire about some stock that did not specify whether it months. Hoping to find one on a lot to try. I contacted Unique Ford through their website to inquire about some stock that did not specify whether it was auto or manual transmission. Heather contacted me that evening and said she would check and follow up with me in the morning. She promplty did so and though they did not have one she asked about my trade and stated to stop by and they would get one and work up some numbers. This is usually an unpleasant and time consuming process but not so at Unique. Jesse and Ken were thorough and quick, presenting a good offer right up front. Found a vehicle for me the next day. The pick up process was just as smooth. I will return and recommend to friends and family More

by rjstoutrph

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Templehof and Jesse Normand

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May 23, 2012

SALES VISIT - NEW

Jack Leary and the rest of the staff were great to work with and very friendly. I'm not a fan of the whole "buying a car process," but Unique Ford made it easy. I love my new Ford Focus and am satisfied with and very friendly. I'm not a fan of the whole "buying a car process," but Unique Ford made it easy. I love my new Ford Focus and am satisfied with the price I paid for it! More

by sjorr4

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jack Leary

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May 23, 2012

SALES VISIT - NEW

My experience with Unique Ford will have me coming back vehicle after vehicle. From start to finish they were extremely helpful and their product knowledge helped me find the right vehicle for my companies vehicle after vehicle. From start to finish they were extremely helpful and their product knowledge helped me find the right vehicle for my companies needs. More

by edsmith37

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Templehof

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August 24, 2011

SALES VISIT - NEW

Contacted many dealers, looking for either a new or used Ford F-350. Unique Ford, which is 220miles away, was the only dealer that took the time to return my communication. Heather responded to my email Ford F-350. Unique Ford, which is 220miles away, was the only dealer that took the time to return my communication. Heather responded to my email via phone the next morning concerning a used truck and answered all my questions. Questions that needed more info, were answered by her via email, quickly. Went to NH the next day to look at a few trucks at various dealers in addition to the one at Unique Ford. The day was not going well as the other vehicles looked at up to that point either had various issues, dealer attitudes, etc. Then while in the parking lot at a competitor, I received a phone call from Heather following up on our earlier days conversation. Talk about perfect timing! Left and drove to Unique Ford, and from the time I first walked thru the front door, I just knew this is where I was meant to be. Heather introduced me to Gary, my sales person. Told him what I was trying to accomplish and the goal. He took the time to cover the options, review the trucks, both new and used, all at a very relaxed pace with no pressure. The end result is that I purchased a new F350, as Unique Ford gave me the best trade in value and overall price in addition to positive customer service that I thought no longer existed anymore in this hurry up world. I have purchased many vehicles and usually once the deal was done, then usually everyone disappears. At Unique Ford they stayed with me, took the time to cover all the manuals and information, plus once the vehicle was ready, Gary covered all the controls and any information needed to correctly and successfully operate the vehicle. When it comes time for my next vehicle, my first and only call will be to Heather at Unique Ford! More

by coonsey

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

4, Heather Templehof

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Aug 24, 2011 -

Unique Ford responded

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Aug 24, 2011 -

Unique Ford responded

Thank you so much. It was a pleasure meeting and assisting you! We look forward to seeing you in the future. Enjoy your new vehicle! :) Heather Templehof Business Development Manager Unique Ford

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August 09, 2011

SALES VISIT - NEW

I actually went all the way from CT to NH to buy my vehicle. I just wasn't comfortable with the CT dealerships as most didn't even want to put in an effort to make a sale. Dealing with Unique Ford wa vehicle. I just wasn't comfortable with the CT dealerships as most didn't even want to put in an effort to make a sale. Dealing with Unique Ford was effortless. They answered all my questions and made the purchase process painless and quick. I highly reccomend them. More

by macordani

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Heather Templehof and Gary Duchesneau

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Aug 24, 2011 -

Unique Ford responded

Thanks so much for giving us the opportunity to earn your business! Thanks for taking the trip from CT to Unique Ford in Goffstown NH to purchase your new vehicle! Heather Templehof Business Development Manager Unique Ford

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August 08, 2011

SALES VISIT - NEW

Tried to buy a new car, spent 2 hours at this dealership trying to get them to decide on a price after trade allowance. Finally got someone who then offered thousands less than trade was worth and marked th trying to get them to decide on a price after trade allowance. Finally got someone who then offered thousands less than trade was worth and marked the price that was on the windshield up $2000 to offset trade allowance with their old school scam of "push pull or tow minimum 2k trade" - yet they wont offer you what your trade is actually worth never mind adding the $2000 to that. Completely disregarded their previous conversations about values and trades etc, all tactics to get you in the door. Wasted day better spent at a modern car dealer where the price is the actual price and you get an actual fair value against that price for your trade vehicle. Spent the last half of the day dealing with a fair dealer that sold me a car at a realistic price without hours of bologna. More

by gspsoup

Customer Service

Friendliness

Price

Recommend Dealer

No

Employees Worked With

unknown

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Aug 09, 2011 -

Unique Ford responded

Hi, I would like find out what happened on your visit? What is your name? Which Sales person did you deal with. We do not like to play games with customers. Id like to find out what happened. Could you please let me know?

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Aug 09, 2011 -

gspsoup responded

Hi Heather, That would be me, Jack Cole. What a waste of 5 hours (3 hours driving, 2 hours at the dealership). If I could make a recommendation for future customers sake, please advise them when they email you if the car they are interested in has your "2k minimum trade" already deducted from the price you listed it at on autotrader. Had that 2006 been listed at 16995 like it is actually priced, it never would have come up in my search. I capped the autotrader search at $15000 because I knew that I had our trade plus an absolute maximum of $2000 to spend on a new vehicle. We emailed several times before hand, Had I known that 2k would be subtracted from my actual trade value by the price originating at 16995, I certainly wouldn't have wasted 5 hours and 250 miles of gasoline to come down and wait for the finance guy to offer me the fantastic deal of my car (trade value 13k to other dealers, actual trade value, not + 2000 push pull tow)plus $5400 to finance. As we discussed via email, my family doesn't finance anything - we can either afford to buy something or we can't. The only financing we have in life is our house mortgage. Anyhow, it was a horrible experience that really could have been avoided simply by accurately posting the price of the vehicle in the original ad. I'm sure you can search autotrader yourself and see that asking $16995 for that 2006 is WAY over market value, it's a way to cover the $2000 minimum trade. Unfortunately that $2000 isn't passed on to the customer, in this case me. Best of luck, sorry things couldn't have worked out. Jack

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Aug 09, 2011 -

Unique Ford responded

Hi Jack, Thanks for your reply. I am so sorry you feel this way. I know there is a disclaimer on the sites about the $2k push pull or tow. Its not there to hurt anyone, its really there for the customers that have trades that are truly less than $2k but we give them up to $2k. This doesnt mean I do not understand how you feel. Im sorry this didnt work out and I am sorry that you feel you wasted your time. It certainly was not my intention. I will certainly mention your recommendation about mentioning the $2k trade allowance to the Sales Manager. Thank you for taking the time to email me what happened. Take care.

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Aug 09, 2011 -

Unique Ford responded

Hi Jack, I spoke with the Sales Manager about your deal. Your actual trade in value was 10-10500 and the Sales Mgr had put more into your trade. Our goal here is not to mislead anyone. As you can see we have alot of good feedback. Again its more to help customers with Trade issues. From what I understand (after your $2k down payment we were only about $1200 away from a deal? I was wondering if you might consider editing or changing your review? We really did have good intentions. Please can you let me know?

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Aug 09, 2011 -

gspsoup responded

Heather, The actual market trade value of my car was between 12500 and 13100 according to the 3 other dealers I've negotiated with (all on cars costing 14995 or less, so less room to negotiate than a 17k car), 10500 is below wholesale value for a 2009 Mazda 5 not even close to trade value. I understand the trade issues others have with junk cars, my 2009 isn't a junk car and there should be some way to not penalize people 2000 dollars that have a decent trade. From our first email I explained the situation and asked you if that vehicle was within the price range I was seeking, any of our 3 emails back and forth you could have said "Well since its 16995 plus dealer fees, your Mazda would have to be trade valued at 15k or so to get to the car + $2000" - We both would have known that was unrealistic, and that's exactly what 1 dealer did do. He told me over the phone that he would just be wholesaling my Mazda for 11500 or so so he couldnt offer me the 13k I needed to trade against his 15k car.

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Aug 09, 2011 -

Unique Ford responded

Thanks for your reply. I understand. However we always have to see a vehicle in order to put a value on it. I am sorry that we couldnt get to where you wanted to be, I am also sorry you are unhappy about your visit. I wish you luck with your new vehicle. Take care.

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Aug 22, 2011 -

Unique Ford responded

At Unique Ford we strive diligently every day for complete customer satisfaction. While trying to give every Guest at Unique a No pressure atmosphere to make an informed decision on their major purchase. Our Goal is to make sure every customer leaves here feeling good about the way they were treated, regardless of whether or not they purchase a vehicle. We realize that sometimes whether we just don't have the right vehicle or are unable to reach a customers desired price or trade appraisal-we are not going to be able to sell 100% of our Guests. But we do work hard at being upfront with full disclosure. In response to this particular review... 1.Customer was looking for a preowned vehicle and did an online search and saw a vehicle we offered for sale. 2. Our price was listed with a guaranteed minimum trade allowance of $2000.00 (which means that any vehicle that can be pushed-pulled or towed in is still worth at least $2000) 3.All our prices on our Preowned vehicles are clearly marked on each vehicle with a large Yellow or Red tag hanging from the windshield. Our Guests know the price of any preowned vehicle before ever coming into the dealership. 4. The time that this Guest spent at the dealership included the following ~A thorough presentation of the vehicle (including review of the price tag) ~A test drive of the vehicle to make sure that this was the vehicle they would be comfortable driving for the term of their ownership ~A tour of our facility to make sure that they were comfortable with our facility. ~When it came time for an appraisal of his vehicle, we did an appraisal-checked what vehicles similar to his were selling for at local auctions and offered him $2000 more than that, our Guest thought the difference was more than he wanted to spend. The Management team discussed his trade and even offered our Guest even more but we still could not meet his wishes. In closing, we are sorry that we could not give this Guest what he wanted. But please know that at Unique Ford~we have complete disclosure. Come on by and drive through our lot and you will see that all prices are clearly marked. Unique Ford would like to apologize for this customer's perception of his experience at our dealership and for his ensuing negative review...as this is not the way we do business. Thank you.

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Aug 23, 2011 -

gspsoup responded

It wasn't my "perception" of my experience, it was my experience. I spoke with a representative 3 times via email prior to driving to the dealership based on the conversations we had. Any one of those times I could have been advised that the price I saw on Autotrader indeed included a $2000. trade allowance. What was posted in that ad (and most of this dealer's ads to date) is "disclaimer all used vehicle pricing may include push, pull or tow minimal trades". Not "THIS vehicle's listed sale price DOES include a $2000 minimum trade allowance." Had the vehicle been listed at the actual sale price it never would have come up in my search as I had restricted my search to a maximum figure based on trade allowances from other reputable dealers plus the figure I was interested in adding in cash. I did not receive a tour of the facility, I was shown to a round table in the showroom. As I was test driving the vehicle is when the sales rep advised that the price I had seen did indeed include the 2k minimum trade, at which point I knew we were not going to reach a deal. That placed the vehicle 2000 dollars above what I was willing to spend with my trade plus cash and wasted everyone's time. I agree that all the prices are clearly marked once you're on the lot. For those of us hours away that contact you to see if trade deals are feasible and are not advised that the particular car we're interested in is actually priced 2000 dollars higher than it's listed, it's too late once we've driven hours to get to the lot to realize that. All anyone had to do at any point was simply tell this "guest" the actual list price of the vehicle and /or list that the vehicle included a 2000 markdown that put the vehicle outside any realistic possibility of being within the budget that was stated to the dealer representative several times prior to the meeting. In the end I received a higher trade allowance than the management team worked so hard for from another dealer on a lower priced, newer vehicle. Hopefully our experience is isolated, this dealership has many positive reviews and I wish them the best. I have learned it pays to shop around and find the best deal you can at a dealer you can trust.

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