Back

Unique Ford

Goffstown, NH

not yet
rated
111 Reviews
Contact Dealership

330 S Mast Rd

Goffstown, NH

03045

Directions

By Type

Showing 111 reviews

August 08, 2011

Tried to buy a new car, spent 2 hours at this dealership trying to get them to decide on a price after trade allowance. Finally got someone who then offered thousands less than trade was worth and marked th More

by gspsoup
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Aug 22, 2011 -

Unique Ford responded

At Unique Ford we strive diligently every day for complete customer satisfaction. While trying to give every Guest at Unique a No pressure atmosphere to make an informed decision on their major purchase. Our Goal is to make sure every customer leaves here feeling good about the way they were treated, regardless of whether or not they purchase a vehicle. We realize that sometimes whether we just don't have the right vehicle or are unable to reach a customers desired price or trade appraisal-we are not going to be able to sell 100% of our Guests. But we do work hard at being upfront with full disclosure. In response to this particular review... 1.Customer was looking for a preowned vehicle and did an online search and saw a vehicle we offered for sale. 2. Our price was listed with a guaranteed minimum trade allowance of $2000.00 (which means that any vehicle that can be pushed-pulled or towed in is still worth at least $2000) 3.All our prices on our Preowned vehicles are clearly marked on each vehicle with a large Yellow or Red tag hanging from the windshield. Our Guests know the price of any preowned vehicle before ever coming into the dealership. 4. The time that this Guest spent at the dealership included the following ~A thorough presentation of the vehicle (including review of the price tag) ~A test drive of the vehicle to make sure that this was the vehicle they would be comfortable driving for the term of their ownership ~A tour of our facility to make sure that they were comfortable with our facility. ~When it came time for an appraisal of his vehicle, we did an appraisal-checked what vehicles similar to his were selling for at local auctions and offered him $2000 more than that, our Guest thought the difference was more than he wanted to spend. The Management team discussed his trade and even offered our Guest even more but we still could not meet his wishes. In closing, we are sorry that we could not give this Guest what he wanted. But please know that at Unique Ford~we have complete disclosure. Come on by and drive through our lot and you will see that all prices are clearly marked. Unique Ford would like to apologize for this customer's perception of his experience at our dealership and for his ensuing negative review...as this is not the way we do business. Thank you.

Aug 23, 2011 -

gspsoup responded

It wasn't my "perception" of my experience, it was my experience. I spoke with a representative 3 times via email prior to driving to the dealership based on the conversations we had. Any one of those times I could have been advised that the price I saw on Autotrader indeed included a $2000. trade allowance. What was posted in that ad (and most of this dealer's ads to date) is "disclaimer all used vehicle pricing may include push, pull or tow minimal trades". Not "THIS vehicle's listed sale price DOES include a $2000 minimum trade allowance." Had the vehicle been listed at the actual sale price it never would have come up in my search as I had restricted my search to a maximum figure based on trade allowances from other reputable dealers plus the figure I was interested in adding in cash. I did not receive a tour of the facility, I was shown to a round table in the showroom. As I was test driving the vehicle is when the sales rep advised that the price I had seen did indeed include the 2k minimum trade, at which point I knew we were not going to reach a deal. That placed the vehicle 2000 dollars above what I was willing to spend with my trade plus cash and wasted everyone's time. I agree that all the prices are clearly marked once you're on the lot. For those of us hours away that contact you to see if trade deals are feasible and are not advised that the particular car we're interested in is actually priced 2000 dollars higher than it's listed, it's too late once we've driven hours to get to the lot to realize that. All anyone had to do at any point was simply tell this "guest" the actual list price of the vehicle and /or list that the vehicle included a 2000 markdown that put the vehicle outside any realistic possibility of being within the budget that was stated to the dealer representative several times prior to the meeting. In the end I received a higher trade allowance than the management team worked so hard for from another dealer on a lower priced, newer vehicle. Hopefully our experience is isolated, this dealership has many positive reviews and I wish them the best. I have learned it pays to shop around and find the best deal you can at a dealer you can trust.

April 11, 2011

I went in to look, and test drive, a 2011 Ford F-150 with the Eco Boost. I was brought in by Heather and was supposed to meet her for 9AM. I came into the dealership at 9AM and met Al Helie. Al told me the H More

by imkain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Templehof, Al Helie
Apr 11, 2011 -

Unique Ford responded

Thanks so much Steven. I am the Business Development Mgr,my job is to set up the appt for you so you have a productive visit and all the work we did before you came into our dealership :) Im glad your visit went well. Enjoy your new F150. See you for your first Oil Change :) Heather

March 24, 2011

Just an overall great experience. Everyone was friendly and helpful ,especially Heather , she followed up with me almost immediately each time I contacted her and always had good information , she was very More

by jpicanso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
March 19, 2011

I went to Unique Ford not knowing anything about the dealership. I had been emailing with Heather about a truck they had coming in this spring, so I decided to visit so that I could talk about my option More

by becklein600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Ken, Dana
March 15, 2011

Heather began by making the experience pleasant and personal...and very professional, returning my emails immediately. Unique Ford had the best price of multiple dealerships for the new Ford Explorer w More

by ramellgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Gary
February 18, 2011

I gave such a great rating to Unique Ford becasue from the start of my search for a new F-150 lease they all made the entire experience very easy and a pleasure to purchase a new car. Unlike other dealer More

by jenks31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Fletcher, Heather Templehof, Ken Sales Mgr
February 03, 2011

Unique was the only dealer to email me lease pricing. I went in when after they closed and Ken the manager still test drove my trade and discussed numbers with me. When I came in the next day Dana showed m More

by souhegan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Jackson, Heather Templehof
February 01, 2011

I would like to say that this dealership's name says it all Unique. From the time we walked in, until the time we left we really felt comfortable and 100% sure we picked the right dealer to purchase our ne More

by seraisty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Fletcher, Heather Templehof
January 20, 2011

This was our first time at Unique Ford, and Dana was extremely helpful, and was very friendly to have work with, especially being the first time in. We would recommend coming back in the future. Thank y More

by Rappndeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Jackson
January 10, 2011

The buying experience was awesome this time with the truck, as it was the last time with a Fusion we bought. I can't picture myself doing business with another Ford dealership nor another salesman. More

by mikebunie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
...
11