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United Nissan of Reno
Reno, NV
61 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 61 reviews
April 08, 2019
Once they get your money the don't care about you Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint on the front fender. CARLOS SAID they would absolutely not repair It! He did not even want to see It! CARLOS SAID we dented it on the drive home. Then we found out that finance manager had denied there is a lemon law in nevada.WRONG! there is absolutely a lemon law in Nevada! Rude once they get your money they don't care about you or as a future customer. We were going to buy a Rouge but changed our mind after our experience. Nissan North America is great! We contacted them and they are refunding our cost of repair $155. We went to Dent Dr. And they fixed it great customer service from both Dent Dr. and Nissan North America and Costco auto program. CARLOS would not return phone calls to Nissan North America, Costco and to this date NO ONE from Nissan of Reno has reached out to us to apologize as they said they would to both Nissan North America and Costco. Don't buy there! More
by Shopper reno
Employees Worked With
Chuck, Carlos
Helpful January 05, 2019
Car buying Greatest experience of our car buying experience Johnathan was extremely helpful and very polite I would recommend this dealership to everyone. The en Greatest experience of our car buying experience Johnathan was extremely helpful and very polite I would recommend this dealership to everyone. The entire staff is friendly. More
by jamesr0561
Employees Worked With
Johnathan
November 26, 2018
Amazing! From the moment my parents arrived to look at a new car fr the winter time, Danny was courteous and well spoken, and took care of them from start to f From the moment my parents arrived to look at a new car fr the winter time, Danny was courteous and well spoken, and took care of them from start to finish, and they left as happy as ever. Huge thanks to Danny and the whole team over at Nissan, will buy again from you guys in the near future! More
by AlanPerez775
Employees Worked With
Danny
October 28, 2018
Got helped good Rafael Garcia got me the car that I wanted made me a good deal on my new car I would go back to Nissan to get a second car Rafael Garcia got me the car that I wanted made me a good deal on my new car I would go back to Nissan to get a second car More
by Rios
Employees Worked With
Rafael Garcia
September 01, 2018
Great Service and approachable From the moment we pulled up from the sales man to the people in the office that help us make the deal to the final finace manager is probably second From the moment we pulled up from the sales man to the people in the office that help us make the deal to the final finace manager is probably second to none we were treated so good our sales lady Michelle to John all the way to the end there is no pressure they just wanted us to get the vehicle with our terms.I will be a Nissan fan for life?? Kevin and Gen More
by Kev and Gen
Employees Worked With
Michelle and John
August 20, 2018
Always Top Quality Randy has been my service ‘go to’ since I moved to the area 5+ years ago and I can’t imagine anyone else looking after my Nissans. Excellent service a Randy has been my service ‘go to’ since I moved to the area 5+ years ago and I can’t imagine anyone else looking after my Nissans. Excellent service and a quick turn around. Randy is a trusted advisor and I appreciate his recommendations. I know my vehicles are getting the best! More
by DebB
Employees Worked With
Randy
July 23, 2018
Great sales guys! My brother and I got 2 cars there and sales guys Eddie, Isi and Francisco were really great to work with us. Took a long time to get a deal we were co My brother and I got 2 cars there and sales guys Eddie, Isi and Francisco were really great to work with us. Took a long time to get a deal we were comfortable with but was done and they want it get the sale too in a very respectful manner. I forgot the name of the guy who help me ser my bloothooth set (skinny Caucasian whith sunglasses in the front) he was very nice too. Shot out to oscar the financial guy who made it fast because i was so tired as well. Great customer service More
by Yancy
Employees Worked With
Eddie isidro oscar francisco
July 10, 2018
Terrible Terrible Terrible I never had problems with my.car until I brought it to this dealership. I’m a college student so I brought it to this dealership thinking they would d I never had problems with my.car until I brought it to this dealership. I’m a college student so I brought it to this dealership thinking they would do a good job on my car. I live in Lake Tahoe and that’s a little over an hour that I would drive plus gas. I used to take it back home and took it to the Petaluma dealership never had any problems until I brought it here. I took my car in for an oil change I don’t know if they didn’t put the plug back in correctly but my car was completely just leaking out I didn’t know until my car started marking it. My car had absolutely no oil in it and my engine could of blown out. so I have to pay for a tow plus a mechanic out of my own pocket just because of an oil change. Also, every time I took it in for service they never washed my car or vacuumed it. Actually they would vaccine but only the driver seat and leave the rest a mess. Are you kidding me??? Now my car won’t turn on I don’t know if it’s my battery or my break it’s a push start but they should of checked my car properly and see what was wrong w it. More money out of my pocket. I am very very disappointed with this dealership very unprofessional. I will never take my car back to this dealership I’ll rather drive to Petaluma then take it back here. By the way if I could pick 0 stars I would but it wouldn’t allow me too. More
by Celi
Employees Worked With
Not sure what his name is but he had green eyes.
June 11, 2018
Great Dealership experience Everything was great this is my 2nd purchase and we get all our servicing done here. David the English sales manager and his 2 salesman, Alan and Ch Everything was great this is my 2nd purchase and we get all our servicing done here. David the English sales manager and his 2 salesman, Alan and Chuck were great. Very easy to do business with everyone all the time. Thanks to you all Dick and Shirley More
by Dick & Shirley
Employees Worked With
David, Chuck and Alan from sales
June 08, 2018
Downright Amazing! Alan and Daniel really went above and beyond with this whole experience. They were professional, as well as personable, and worked extremely hard to g Alan and Daniel really went above and beyond with this whole experience. They were professional, as well as personable, and worked extremely hard to get me to the payment that I wanted on the car that I wanted, and I couldn't be more happy about it. I will definitely come back and do business with these guys again, no doubt about it. Thanks guys! More
by Jackie C.
Employees Worked With
Alan Olmos, Daniel Egan
