United Nissan of Reno

Gross negligence with tire rotation We brought our NV2500 in for an oil change and tire rotation at 12,500 miles. Oil change went ok (as far as we know), but the technicians completely m We brought our NV2500 in for an oil change and tire rotation at 12,500 miles. Oil change went ok (as far as we know), but the technicians completely messed up the tire rotation. When we drove home we felt the car being very bouncy and hard. I quickly forgot about it until about a week later when we drove the next time. I got my tire pressure gauge and checked the pressure. The front tires are supposed to have 50 psi and the rear are supposed to be at 80 psi. Front tires were at 80 psi, one rear tire was at 75 psi and the other was at 94.5 (!!) psi. The tires have a never exceed of 80 psi. Speak of gross negligence. How in the world can one screw up a tire rotation so badly and display such a level of negligence. Honestly, watching the mechanics joke around, using trash containers as basketball hoops to throw trash into, and drinking their sodas, I am not surprised they weren't fully concentrating on the task at hand. We reduced the pressure down to 50 psi in the front and adjusted the rear tires to 80 psi. Then the tire pressure monitor (TPM) kicked in and warned us that the rear tires were at 50 psi, which they were not, but the car was reading the front tires as rear tires. So, technicians forgot to reset the TPM and let the onboard computer know that the tires were rotated. Why in the world did I pay $30 for tire rotation? We ended up going to Nissan of Santa Rosa, as we were on the coast for the holidays, who kindly reset the TPM and double-checked the pressures one more time. Nothing more fun than taking 4 hours out of your holiday season to fix other people's mistakes. I also called Nissan of Reno to express our dissatisfaction. I was told that no manager was available (It was Sunday Dec 18th) but was asked to please leave a voice mail for the GM and was guaranteed I'd be called back first thing Monday morning, Dec 19th. Here we are Dec 23rd and we haven't heard anything from Nissan of Reno. If you value quality technical and customer service stay far away from this dealership. You have lots of options for Nissan dealerships; the one in Reno should not be one of them! More

Great customer service More than satisfied with my recent trip to Nissan of Reno. Probably my best experience with a dealership ever!! Thank you Mel and Kent for such great More than satisfied with my recent trip to Nissan of Reno. Probably my best experience with a dealership ever!! Thank you Mel and Kent for such great customer service!! 😁🎉 More

Slow and dishonest I purchased a high rise NV cargo van through their fleet service program. I was out of town on a job site in Alaska and the van was for a project up t I purchased a high rise NV cargo van through their fleet service program. I was out of town on a job site in Alaska and the van was for a project up there so I was registering it in Alaska, -and was going to be taking several months this winter customizing it in Nevada. - so I needed to register the truck in Ak. before heading south but they did not send me the correct paperwork. Why - because they never had the truck. They kept telling me they had express mailed the manufacturer certifican of origin (like the title) so I kept going to the post office to get it as I was assured it was sent , but it was never there (the post office is a ten mile drive) They finally admitted after two weeks, they never sent it. I had even delayed my trip to head south by two weeks waiting for their paper work. When I demanded my money back as I had not taken possession of the truck nor had I ever received any paperwork that I owned the truck, the salesman Chuck said I owned the truck and they would not return my money and this was NV law. Further more, Nissan offers a ver cool graphics solution to have these trucks custom wrapped - but the graphics service is extremely slow with responding the emails and lacks the basic skills most graphics design companies have - nor do theI provide any guidance with how to work with them. If you are in the market for a tall cargo van - stay away from Nissan. More

Had been looking at mid-sized sedans for a while, stopped by one evening and had a nice gentleman help me compare the different Altimas. At that time they had just came out and he was quite knowledgeable and by one evening and had a nice gentleman help me compare the different Altimas. At that time they had just came out and he was quite knowledgeable and low pressure. He didn't get "offended" when I compared the Altima to others - just acknowledged the differences. Fast forward a few months and I happened to see that Nissan was offering low financing incentives so I headed back down to ask further. Same gentleman was there and again, same great response. Came time to pick what was available and he told me that there had been a shipment in that day that they hadn't even inventoried yet, so we went and looked. Found a perfect match to my wishes. Now for the "negotiation", I had prepared with various online quotes and other offerings and knew my invoice numbers with options. I told him about my online experience and he offered a _very_ reasonable quote - matching my numbers. I told him as long as my invoice numbers matched his then we'd be golden. The finance guy was probably the most "intrusive" with the upsales, but a nice guy overall. They make up the low sales price in upsales and service maintenance. Needless to say I ended up with a great Altima at a great price, with the options I had hoped for. More

I have had nothing but problems with my 2008 Nissan Rouge and have therefore spent a lot of time at the service department. They never answer their phone and the best way to talk with someone is to just show and have therefore spent a lot of time at the service department. They never answer their phone and the best way to talk with someone is to just show up. Every time I have brought my car in, there has been an argument over what is wrong. They treat me like I'm stupid every time! So far I've been right each time regarding the problems with my car. This last time I took it in for the speedometer not working (still not fixed) and got it back smelling of burnt oil and cigarettes, having been driven over 20 miles, missing a huge portion of gas and the front end alignment is off as if someone hit a curb too hard with it. I went back to complain and got a blank stare, an "ok", and "he doesn't smoke in the cars". Only when pressured did they offer to detail it and fix the front end alignment... in three days. I am so tired of this service department and their complete lack of customer service. Even though my car has a ton of problems the number one reason I would never purchase another Nissan is because of this service department! More

we purchased a 2012 Pathfinder 3 weeks ago and we are not happy with 1. the salesman, he was not what I considered friendly we spent almost 40k on the car and he showed very little enthusiasm and made me fee happy with 1. the salesman, he was not what I considered friendly we spent almost 40k on the car and he showed very little enthusiasm and made me feel like I could read the book to learn how to use accessories in the new vehicle. 2. they said they sent a green slip to our home and it never arrived its been almost a month and we haven't been able to register it. 3) after a short trip to Monterey from Reno, we noticed a puddle of fluid on the ground next to the left wheelbase, we took it in last Thursday and its a shock plug that has fallen out, and they had to Order a new shock, today is Monday, we have not heard if it will be ready Tuesday or not, this leaves us without a second vehicle, they offered NO loaner. With the amount we spend on new cars today, these vehicles should not be breaking down within a week or two of ownership, seriously that is bad workmanship at the factory. These should be tested prior to sales. we are really not happy with response time regarding the green slip we need it for registration! More

Manny is a crook. He has stolen money during a personal transaction. When confronted he laughs in the persons face. As a financial manager, I do not trust his with the dealership financials. I will not go transaction. When confronted he laughs in the persons face. As a financial manager, I do not trust his with the dealership financials. I will not go to that dealership because of him. I am afraid he will pad the contract and profit the difference. I deeply feel he already has. If the dealership gets rid of Manny or if the Manager/owner makes Manny responsible to take care of this matter, then my respect for the dealership will turn around. More

On 29 Nov 2006 I took my 1992 300ZX to Nissan of Reno to find the source of oil leaking from the front end of the engine. Nissan of Reno has serviced this car since it was new. Diagnosis: leaking cam seals find the source of oil leaking from the front end of the engine. Nissan of Reno has serviced this car since it was new. Diagnosis: leaking cam seals and lower crankshaft seal. The mileage was 101714. Since it was approaching the mileage for a new timing belt, I had the timing belt replaced, as well as the water pump. Total bill: $1,601.26. Since I retired I do not drive the 300ZX very much. Even so I began to notice oil drips on the garage floor. I thought it was residue from an improperly seated oil filter when Walmart changed the oil in August 2008. I took the car to an independent Honda-Nissan service shop. They found the rear cam plug needing replacing, but also found the front timing cover very wet with oil. On further inspection, they found the timing belt soaked in oil and the entire front of the engine awash with oil leaking from the cam seals and the lower crank seal. The seals and timing belt must again be replaced at a cost of $650.00. The car has been driven 6246 miles in the 2 years and 5 months since Nissan of Reno's "repair" job. I will never again take my 300ZX to Nissan of Reno and can no longer recommend them to anyone. More

Absolutely the worst experience I've ever had with any business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! Th business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! They gave me absolutely no updates during that time. I had to call them, and when I did, NO ONE knew anything about what was going on. When it was finally ready, they said they had to do some work above the original estimate and did it without asking. I refused to pay and the manager insulted me repeatedly. Then, when my 8 month pregnant wife picked up the car, the wheel fell off 2 miles from the dealership!!!!!!!!! I think it was intentional. She could have died!!! More