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Unity Chevrolet Cadillac of Newburgh

Newburgh, NY

3.4
283 Reviews

800 Auto Park Pl

Newburgh, NY

12550

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Showing 283 reviews

April 18, 2024

Took the car for its first oil change - was not a good experience. Since the ownership has changed things are not the same. Leased four cars from the previous dealership and was very satisfied. That will More

by Grumpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never got their names
Apr 19, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to read about your recent experience with us. We strive to deliver a seamless service experience in addition to exceptional customer service, and we regret that we have left a poor impression. We value your feedback and would appreciate an opportunity to discuss your concerns in greater detail. If you are willing, please reach out to us directly at CustomerCare@unitycadillac.com. Thank you.

April 16, 2024

Very courteous and professional staff, comfortable waiting area and clean dealership. Service was wonderful and honest. More

by armonbrigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Apr 17, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're delighted to know you found our staff at Unity Chevrolet of Newburgh courteous and professional. We always aim for a clean environment and honest service! Thanks for the review.

January 01, 2024

They like to tack on excessive fees. Be prepared to pay over MSRP if doing business here. I took my business elsewhere. I recommend everyone does the same. They tried to tack an extra 2 More

by yuk891
Recommend Dealer
No
Employees Worked With
Sales
Jan 02, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to read about your recent experience. We aim for transparency in our pricing and it's concerning that you felt this was not the case during your visit. If you'd like, we would appreciate an opportunity to discuss these fees with you further so we can see where things went wrong and clear up any misunderstandings. Please reach out at your earliest convenience. Thank you, Customer Care Team - - CustomerCare@unitycadillac.com

January 01, 2024

Terrible place to buy a vehicle. Purchased a vehicle they did docusign instead of signing all the paperwork in person. When I received paperwork from loan was 5,000 more then what More

by Nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard
Jan 03, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

Nicole, this feedback is extremely concerning to receive. We are committed to providing transparent pricing throughout each purchase, and I'm sorry if this was not reflected in your experience. We take these matters seriously and I would appreciate the opportunity to clear up any misunderstandings regarding the fees you've mentioned. Please call me on my direct line. Thank you, Jamie Brown - Customer Success Specialist - 845-353-1919

November 07, 2023

This is the second time this dealership messed me up. My car needed one tire to put on it. First they told me to come in on a Saturday and they would put it on. When I got there they said they did not ha More

by Tammycat5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Barton
Nov 08, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Tammy - We're sorry to read about your recent experience. It's important for us to provide timely and efficient service, so it's disappointing that you left feeling this way. I understand how frustrating the wait time must have been, especially after not receiving service on Saturday. We would like a chance to address your concerns, so please reach out to us directly. Thank you, Customer Care Team - - CustomerCare@unitycadillac.comv

November 02, 2023

Unity delivers new vehicles they know to be broken. Unity misrepresents car manufacturer specs. Unity is an "old school" dealership ... do/say anything to make a sale since there's no penalty for decei More

by Car Buyer
Recommend Dealer
No
Employees Worked With
Sales Department
Nov 03, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to hear you feel this way. We assure you that we strive for honesty in all our dealings and offer only the highest quality products to our customers. If you'd like to discuss this further or have any specific concerns to share, please reach out to us using the contact we've provided below. We appreciate all feedback and are always available to assist you. Thank you, Customer Care Team (877)-811-9330

October 31, 2023

Pleasantly went about the business of buying a car in a professional , informed and friendly manner creating a pleasurable dealer experience along with the shared excitement of a shiny new gasless carriage More

by Guilfoyle.mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Nov 01, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We're delighted to know that you had a positive and professional experience at Unity Chevrolet of Newburgh. Enjoy your new ride, and thank you for the kind words!

September 23, 2023

Had car serviced to fix a specific problem and within a week had the same problem. The problem was never fixed but I spent thousands to have them fix it. Left several messages with service department and t More

by Cttjr19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony bonet
Sep 25, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We're really sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we've missed the mark here. We take feedback like this seriously, so please reach out directly when you have a moment - we'd like to discuss this in more detail. Thank you, Customer Care Team - CustomerCare@unitycadillac.com

September 15, 2023

Service is always good here. ,,A little slow this time but very good otherwise.Thanks More

by rjanak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Houseman
Sep 18, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for sharing your feedback with us. We appreciate your support and hope to have the opportunity to improve your wait time at your next visit to Unity Chevrolet of Newburgh.

September 01, 2023

Excellent, on time as promised, cleanliness of the sitting area with television coffee and snacks More

by ettore.papi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron, Jon Barton
Sep 05, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We really appreciate your positive review! Thank you for choosing Unity Chevrolet of Newburgh and for sharing your experience. Drive safely until we see you again!

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