Universal Auto Plaza

Best experience I have ever had in buying a car. Brad was awesome. I highly recommend them. Brad was awesome. I highly recommend them. More

This dealership prides themselves in trying to do their best for every customer. Whether its their trade in or the price of their car. They took of me and helped me get my dream car. The 2023 kia stinger i best for every customer. Whether its their trade in or the price of their car. They took of me and helped me get my dream car. The 2023 kia stinger is absolutely awesome. More

These guys are awesome, I worked with Brad and he never made me feel pressured and I felt like he was genuine with everything he showed me. He just started there but I can tell he is going to do great. I w made me feel pressured and I felt like he was genuine with everything he showed me. He just started there but I can tell he is going to do great. I will never buy another car elsewhere. More

Horrible management. I've bought 3 vehicles from them and I decided to return for a 4th. Instead of working with me on my trade in price, they low-balled me completely. W I've bought 3 vehicles from them and I decided to return for a 4th. Instead of working with me on my trade in price, they low-balled me completely. Way below kbb or jd power. I will take my business elsewhere. Don't shop here. They will B.S. you with crappy numbers. Would not recommend. More

Overall Experience was amazing! ! I would recommend this dealership to anyone who is looking to buy a used car at a very good price. Everyone is very friendly and helpful. You will n ! I would recommend this dealership to anyone who is looking to buy a used car at a very good price. Everyone is very friendly and helpful. You will not get the usual pushy experience here that you may get from other dealerships. Turner worked with my budget and requests to help my family get into the vehicle that we wanted and loved. I would absolutely buy a vehicle from here again. Thank you Universal Family! More

I purchased my 2017 Chevy Silverado LTZ less than 6 months ago and have put under 6000 miles on and it already needs a new transmission. When purchasing a vehicle from universal it is stated over and o months ago and have put under 6000 miles on and it already needs a new transmission. When purchasing a vehicle from universal it is stated over and over that they check their vehicles thoroughly replace and fix any issues prior to selling any vehicle on the lot, that was not my experience. Within 2 weeks of purchase brakes needed changed universal changed them for free, a couple weeks later truck tailgate mechanism rusted and broke they replaced that for free as well. Now! Truck was driving a little rough took it in to get checked and serviced. Mechanic stated transmission fluids where full but extremely dirty, transmission pan had LOTs of medal shavings and the transmission will need replaced. More

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are sear new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details. More

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are sear new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details. More

No one bothered to contact me on the truck. Have been contacted by other dealers on trucks. How ever have not purchased as of yet. Have been contacted by other dealers on trucks. How ever have not purchased as of yet. More

Was very interested in a 2014 E350 4Matic, sent a request for shipping fees, never heard back. Bummer. for shipping fees, never heard back. Bummer. More