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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
85 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 85 reviews

December 04, 2025

My experience at the dealership was great. Melinda was helpful, professional, and made everything easy. I appreciated how smooth the whole process was More

by Jortiz0821
Recommend Dealer
Yes
Employees Worked With
Melinda
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Dec 04, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

December 04, 2025

I like my dealership. I like my dealership I like my dealership l like my dealership More

by eruiz56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

December 03, 2025

Took my car on Saturday purchased 4 new tire s by used the car to do some grocery shopping front right tire got deflated Couldn’t put air into it valve was damaged Call a toll company took the car to More

by Porto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Dec 07, 2025 -

Universal GENESIS responded

Porto, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 03, 2025

My kona have 30,000 miles is 2023 and is not yet 2026 . What happened with the 3 years maintenance? They wanted to charge me $122.00 when my time has not expired More

by willymotora
Recommend Dealer
No
Employees Worked With
Killian
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Dec 07, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 03, 2025

Manny was excellent and professional. He was able to answer all of my questions and was quite skilled and knowledgeable. More

by milekam13
Recommend Dealer
Yes
Employees Worked With
Manny
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Dec 03, 2025 -

Universal GENESIS responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2025

Good communication and very friendly. Good communication and very friendly. Mr. Carlos explained everything they did to the car. More

by dayribethrivas
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 03, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 03, 2025

They helped me out fairly quickly considering I did not have an appointment but the wait time to diagnose and fix a thermostat issue I feel took very long. But I appreciate the hard work the staff does More

by onixeliel1.marrero
Recommend Dealer
Yes
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Dec 04, 2025 -

Universal GENESIS responded

Onixelie, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 03, 2025

Excellent customer service, service is fast and well done. Miguel y Patel listened my concerns and took care of them immediately. I love it More

by LETIFRAVA
Recommend Dealer
Yes
Employees Worked With
Migue David Azuaje y Mr Patel
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Dec 04, 2025 -

Universal GENESIS responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2025

Courteous and professional Sofía greeted us, was courteous and professional. Kept us updated on what was going on with our car. More

by asoto567
Recommend Dealer
Yes
Employees Worked With
Sofía
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Dec 04, 2025 -

Universal GENESIS responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal GENESIS, we look forward to having you as a valued customer for many years to come!

December 02, 2025

Exselente servicio mi carro salio super limpio le isieron loque les pedi haser la persona que me atendio exselente More

by araiza006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gezer Garcia
Report | Print
Dec 02, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

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