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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
136 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 136 reviews

December 24, 2025

Have a good service courtesy friendly received notifications during the service and when your car is ready More

by martinezi_62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kilian
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Dec 24, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 24, 2025

At first communication wasn’t the best. But I’m grateful for Marisa and Jose they did an amazing with keeping me updated on the status of the service of my vehicle. Thanks again and yes I d More

by Jojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Marisa I give them 5 stars
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December 24, 2025

The staff are all caring and professionals. They truly take good care of their clients More

by NILDAVEGA1951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian the sales person and Melinda from the service department
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Dec 24, 2025 -

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

December 24, 2025

Told me what was going on and kept me informed very satisfied with visit staff was very helpful and pleasant More

by rdorf7720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

December 24, 2025

Ian, my service advisor is great. He always does his best to get the job done accurately and efficiently. More

by Danh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Dec 24, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

December 24, 2025

They are knowledgable and give you timely advice. I also find them expensive. I appreciate the transparency More

by kamrio1
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Dec 25, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

December 24, 2025

Problem was not fixed Whatever they thought was the issue wasn't. The next day after picking up the car it had the same issue More

by ADAYE24
Recommend Dealer
No
Employees Worked With
Manny was great. But we were told the issue with the car was the gas line. It was replaced by you guys. And the very next day it did the same thing. I called and asked for a manager and was told one would call me back. I've been waiting for a call since
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December 23, 2025

He was answering all my questions, politely and finished my car in a timely manner More

by May
Recommend Dealer
Yes
Employees Worked With
Miguel Cajas
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Dec 23, 2025 -

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

December 22, 2025

Excellent service from Kilian Was able to promptly get us back on the road Wonderful More

by Tonydyda
Recommend Dealer
Yes
Employees Worked With
Lilian Gonzalez
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Dec 22, 2025 -

Universal GENESIS responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal GENESIS, we look forward to having you as a valued customer for many years to come!

December 22, 2025

Amazing customer service worked on the recommendations of my vehicle And she has been super helpful More

by aherndon83
Recommend Dealer
Yes
Employees Worked With
Alexjandra
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Dec 22, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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