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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
306 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 306 reviews

December 02, 2025

Exselente servicio mi carro salio super limpio le isieron loque les pedi haser la persona que me atendio exselente More

by araiza006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gezer Garcia
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Dec 02, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

December 01, 2025

It should NEVER take 3 hours for an oil change and tire rotation. Especially with an appointment that specified that service. Totally unacceptable. More

by gholdcraft
Recommend Dealer
No
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Dec 05, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 05, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 01, 2025

I bought my car here and they’ve taken care of me when needed. Thank you More

by gioman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camilo
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Dec 01, 2025 -

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 01, 2025

Very good and efficient . . They take care very good my problem with my car.. More

by luzmm_42
Recommend Dealer
Yes
Employees Worked With
Mr. Collin
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Dec 01, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2025

Check-in was very disorganized. A lot of people standing around and no one seeming to do anything. Took at least 15 minutes to just drop off the car for the appointment. Asked the a More

by Rca19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Valenzuela
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Dec 03, 2025 -

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 01, 2025

Everyone was extremely friendly and efficient. I was greeted as soon as I came in, and everyone made sure I was attended too. More

by Camachovic96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Dec 01, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

December 01, 2025

Felix made the whole experience very pleasant. No pressure. He and Carlos Garces made the experience seamless. More

by kllamas
Recommend Dealer
Yes
Employees Worked With
Felix Vermenton
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Dec 01, 2025 -

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal GENESIS.

November 29, 2025

Sorry his name is Fidel and Mr. Masias, both were amazing and provided excellent customer service ??. Love their incredible service?? More

by maritza_mercado
Recommend Dealer
Yes
Employees Worked With
Fabian
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2025

Excelente atencion, mucho conocimiento, solucio a problemas, rapida respuesta, atento, muy comprensivo, recomendado ampliamente. El mejor More

by ale974
Recommend Dealer
Yes
Employees Worked With
MIGUEL CAJAS
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 28, 2025

Courteous service, efficient and a great experience overall I would highly recommend this dealership due to being very efficient and thorough More

by smvargas89
Recommend Dealer
Yes
Employees Worked With
Patel
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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