Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
660 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
Contact Dealership

12801 S. Orange Blossom Trail

Orlando, FL

32837

Directions

Filter Reviews By Type

Showing 660 reviews

June 16, 2026

The car was in service for 6 hours. Nothing has been done. only take the money for the diagnosis More

by alkapone1974
Recommend Dealer
No
Employees Worked With
I do not remember
Report | Print
Jun 19, 2026 -

Universal GENESIS responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

June 16, 2026

Professional/ knowledgeable/ and transparent The dealer ship is clean professionally ran. The staff is genuinely respectful. More

by rodriguez.adam
Recommend Dealer
Yes
Employees Worked With
Gezer
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

Fidel is great. I wouldn't work with anyone except him. Fidel is patient. He worked with my difficult warranty company for my repairs. More

by glovertd
Recommend Dealer
Yes
Employees Worked With
Fidel
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

Thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 16, 2026

All good ? ? I think everyone at Universal Hyundai are all nice and friendly people! More

by RICKARLEO
Recommend Dealer
Yes
Employees Worked With
Fidal
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 16, 2026

I will not be going there again. They didn't reset the service reminder on my vehicle, did not put air in the tires as requested, and did not perform the additional maintenance they More

by jmarchese91
Recommend Dealer
No
Employees Worked With
Walt
Report | Print
Jun 19, 2026 -

Universal GENESIS responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 16, 2026

Took 42 minutes to get me checked in. I’m sitting there waiting and I had to ask why no one was checking me in. He told me that he thought I was already checked in. I said oh is there a p More

by jthayerjr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2026 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to us at your convenience.

June 16, 2026

I was able to get in same day and had my oil change done and tires rotated More

by Pelecypher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

Yes everything was great he did a great job on my car everything was the best job More

by Hal.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De Jesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERNESTO LIRIANO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

I take my car to Universal nissan to have it serviced, they really do a great job.I highly recommend them to anybody. More

by no54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

June 16, 2026

My adviser fue muy atento y servicial. Pero no le actualizaron el cambio de aceite y ahora cada vez que prendo mi carro dice que tengo un cambio de aceite due. Por qué si acabo de ir a hac More

by lourdesarias1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José, Valenzuela
Report | Print
Jun 16, 2026 -

Universal GENESIS responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.

1
...
4
5
6
...
66