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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
565 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 565 reviews

November 22, 2025

Wait was too long but ok Ok Too long Fine Wish could be quicker for an oil change More

by cpastor62
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 24, 2025 -

Universal GENESIS responded

Thanks for sharing your experience with Universal GENESIS. Brandon and our team appreciate your business and hope to see you again soon!

November 21, 2025

Very efficient and attentive to detail, also a really nice waiting area! Efficient, comfortable, world-class More

by a.iliakostas
Recommend Dealer
Yes
Employees Worked With
Killian
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Nov 22, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2025

Communication is terrible. Updates were given the first day. Then only after I started asking what was happening 3days later. More

by jpetras
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jorge Macias?
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Nov 27, 2025 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 21, 2025

I really didn't like the fact each time I go they never find anything with my car! That's one two they told me that I couldn't get my car washed? When I bought it they said that was part of it each time my More

by jessya573
Recommend Dealer
Yes
Employees Worked With
Melinda
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Nov 24, 2025 -

Universal GENESIS responded

Jessy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 24, 2025 -

jessya573 responded

You should have my email.

November 21, 2025

Very good helpful and always friendly Very clean respectfully and good service and fast Very helpful More

by steven.hansbury
Recommend Dealer
Yes
Employees Worked With
Daniel Mendez
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Nov 22, 2025 -

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 21, 2025

Awesome service I love how they fix things on my vehicle and giving me some recommendations More

by aherndon83
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 22, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 21, 2025

Quick and easy Fidel got me in quick and the work was done fast. The lounge is nice. More

by Javy2012
Recommend Dealer
Yes
Employees Worked With
Fidel was my service advisor
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Nov 22, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 21, 2025

Good Good experience I have a good experience at the service department with the tire replacement of my car More

by Kiko
Recommend Dealer
Yes
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Nov 22, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 21, 2025

The experience was very nice. Upon concluding the service appointment, I noticed that tire pressure was overlooked as part of the service. Otherwise, everything was good. More

by louiebisono
Recommend Dealer
Yes
Employees Worked With
I believe it was Ms. Pimentel
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Dec 22, 2025 -

Universal GENESIS responded

Louie, Thanks for sharing your thoughts about your service experience with Universal Genesis. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 21, 2025

I scheduled a late appointment so that it would get done quicker. I got a message asking me to come in earlier because they weren't busy. I did that and was told when I got to the dealership that it was goi More

by amy.quance
Recommend Dealer
No
Employees Worked With
Julio
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Nov 27, 2025 -

Universal GENESIS responded

Amy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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