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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
661 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 661 reviews

December 03, 2025

My kona have 30,000 miles is 2023 and is not yet 2026 . What happened with the 3 years maintenance? They wanted to charge me $122.00 when my time has not expired More

by willymotora
Recommend Dealer
No
Employees Worked With
Killian
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Dec 07, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 03, 2025

They helped me out fairly quickly considering I did not have an appointment but the wait time to diagnose and fix a thermostat issue I feel took very long. But I appreciate the hard work the staff does More

by onixeliel1.marrero
Recommend Dealer
Yes
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Dec 04, 2025 -

Universal GENESIS responded

Onixelie, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 03, 2025

Took my car on Saturday purchased 4 new tire s by used the car to do some grocery shopping front right tire got deflated Couldn’t put air into it valve was damaged Call a toll company took the car to More

by Porto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Dec 07, 2025 -

Universal GENESIS responded

Porto, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 03, 2025

Manny was excellent and professional. He was able to answer all of my questions and was quite skilled and knowledgeable. More

by milekam13
Recommend Dealer
Yes
Employees Worked With
Manny
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Dec 03, 2025 -

Universal GENESIS responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2025

Good communication and very friendly. Good communication and very friendly. Mr. Carlos explained everything they did to the car. More

by dayribethrivas
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 03, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 02, 2025

Exselente servicio mi carro salio super limpio le isieron loque les pedi haser la persona que me atendio exselente More

by araiza006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gezer Garcia
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Dec 02, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

December 01, 2025

It should NEVER take 3 hours for an oil change and tire rotation. Especially with an appointment that specified that service. Totally unacceptable. More

by gholdcraft
Recommend Dealer
No
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Dec 05, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 01, 2025

I bought my car here and they’ve taken care of me when needed. Thank you More

by gioman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camilo
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Dec 01, 2025 -

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 01, 2025

Very good and efficient . . They take care very good my problem with my car.. More

by luzmm_42
Recommend Dealer
Yes
Employees Worked With
Mr. Collin
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Dec 01, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2025

Check-in was very disorganized. A lot of people standing around and no one seeming to do anything. Took at least 15 minutes to just drop off the car for the appointment. Asked the a More

by Rca19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Valenzuela
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Dec 03, 2025 -

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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