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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
661 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 661 reviews

June 10, 2026

I payed almost $400 to not get nothing fixed and her supervisor said they were doing me a favor to fix the sensor when he didn't even look into the account to notice i already payed for the check up of More

by annelperez2013
Recommend Dealer
No
Employees Worked With
Alexsandra
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Jun 14, 2026 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying experience. If you wouldn't mind sharing some more detail, please reach out to us directly. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 10, 2026

So far so good Great experience It was my first time due to a recall & was satisfied More

by babycakes3196
Recommend Dealer
Yes
Employees Worked With
Killian Gonzalez
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Jun 10, 2026 -

Universal GENESIS responded

Thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 09, 2026

Very professional and knowledgeable. Always treats the customer with courtesy. She is always in constant communication with the customer. More

by LOP12678
Recommend Dealer
Yes
Employees Worked With
Alexsandra Daghinian
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Jun 09, 2026 -

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Universal GENESIS.

June 08, 2026

Jotzam Torres always goes above and beyond to make sure that my Universal Nissan service experience is the best. Jotzam, along with the master technicians, always do an excellent job of taking care of my c More

by RODSTER747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jotzam Torres
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Jun 09, 2026 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Smooth. No issues I was given a concierge service. Love it. Everything was done. Car came back clean More

by tmaahmed
Recommend Dealer
Yes
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Jun 09, 2026 -

Universal GENESIS responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Greeting was prompt. Service was quick. Love the dealership. ?? Also the food was very good! More

by bodipaglia
Recommend Dealer
Yes
Employees Worked With
Daniel. But I have a rug not a genesis.
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Jun 09, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Terrible service for a luxury brand Work incomplete and cannot get an answer when it will be fixed More

by imransv
Recommend Dealer
No
Employees Worked With
Ian
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Jun 09, 2026 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Efficient Was a very easy process because of Oliver Made the experience easy to get through More

by neddycollins
Recommend Dealer
Yes
Employees Worked With
Oliver
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Jun 09, 2026 -

Universal GENESIS responded

Thanks for sharing about your experience with Universal Genesis. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Was good they got me in earlier then my appointment explained everything they did and got out in a very short time More

by den8904
Recommend Dealer
Yes
Employees Worked With
Mike Rodrigues
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Jun 09, 2026 -

Universal GENESIS responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Genesis! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 08, 2026

Over booked appointments. Quote 1.5 ton2 hours for a simple service .no texts when service completed service closed and did not level key with anyone ..refuse to return key More

by Canigetaxm
Recommend Dealer
No
Employees Worked With
Kyle
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Jun 09, 2026 -

Universal GENESIS responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around. Gina Nava Reputation Manager gnava1@universalhyundai.com

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