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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
85 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 85 reviews

November 19, 2025

I waited there for 6 hours and no one told me how the progress was. After 6 hours, I went out and saw my car there, and no one told me that it had been repaired or not. More

by 57938181
Recommend Dealer
No
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Nov 23, 2025 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 19, 2025

I got my car back after having it diagnosed and they wanted $2000 for ignition coil and spark plug replacement. When I got my car back, they had drained the new battery (bought it February of this year) More

by ttdouyon
Recommend Dealer
No
Employees Worked With
Elizabeth
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

They didn’t complete the service completely Change the battery and it’s taller and the bracket won’t fit and then left it like that More

by Dunblane3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 09, 2025

Amazing Staff, Great Customer Service, Quick and Easy Process. If you are interested in buying a Genesis you have to see Jennifer at Universal Genesis More

by JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy King
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Sep 09, 2025 -

Universal GENESIS responded

Thanks for your feedback on your recent visit to Universal GENESIS. It's great to hear that we were able to assist you and that you had such a positive experience.

April 16, 2020

Asked to be contacted and after 48 hours, no response. I wanted to buy a G80 and was told a person would contact me. I followed up twice and still nothing. Time to move on to another company. More

by Mikevigh
Recommend Dealer
No
Employees Worked With
Customer service text and web chat
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