Universal Toyota

Please be careful California mike scammed me he added 10 thousand dollars to the sticker price and I didn’t catch it until it was too late a 2023 Camry le list for 28000 he sold it to me for 38000 thousand dollars to the sticker price and I didn’t catch it until it was too late a 2023 Camry le list for 28000 he sold it to me for 38000 More

Worst experience ever! Salesman Saied posted a car on marketplace. I talked to him an agreed to a price. Had me drive an hour with my son and wife, I get there then he took Salesman Saied posted a car on marketplace. I talked to him an agreed to a price. Had me drive an hour with my son and wife, I get there then he took me around the lot, says he is looking if there are any new arrivals! I asked him where is the car we talked about? he calls someone and put him on speaker ACTING like he is asking where the car is, the other person says oh it was just sold! (OBVIOUS EMBARRASSING STAGED PHONE CALL)! Managers didn’t do anything, didn’t honour the price on similar vehicles. Felt like Im dealing with bunch of scammers not a dealership! More

WORST SERVICE IN TEXAS! !! I originally had my truck brought in May 2023 because it wouldn't start. I informed the service Department that I suspected it was the the start !! I originally had my truck brought in May 2023 because it wouldn't start. I informed the service Department that I suspected it was the the starter due to the sounds it made when I tried the ignition and past experience with faulty starters. The service dept insisted it was the battery. I trusted thier evaluation and they replaced the Battery for just over $500.00. Two weeks later the truck again wouldn't start and I had it towed back in. This time the service department said it was the the starter. The starter was replaced for a total of 2400.00. It took over a week to install it I was charged 400.00 for the rental truck I used while they were working. Then on Tuesday Oct. 10 2023 my truck again would not start. I had it towed back in. I didn't receive any word the next day so on Oct 12 I made 4 attempts to contact the service department and left 3 messages without hearing back. I called a 4th time and was inpatiently informed there were 10 vehicles ahead of it and it had not yet been looked at. I inquired about a rental I was informed there were no vehicles available. On October 13 after three attempts to inquire about my truck. At 4:59, I was finally able to speak to someone and was informed that the starter they installed in June was defective. I was told that before they could do anything about it they would need to contact Napa, the manufacturer of the starter, to see if they would take responsibility for the replacement. I was informed I would need to pay for labor a second time. No work would be done on my truck til the following week at the earliest. On October 14th I called 3 times without response on the 4th call I before I was able speak to someone who infomed me that they could cover the labor cost or the rental but not both. I was able to secure at ride to Universal Toyota that afternoon. Upon arrival I was told that they will not rent to me. I enquired as to why and that claimed that the last vehicle I rented came back damaged, this is after the vehicle passed the return inspection. This brings us to Monday. On Monday it seemed to be a game of keepaway. 4 attempts to contact someone with no response and I left messages. This brings us to Tuesday after another 4 attempts and messages still no response. This is now 4 work days with no vehicle. So far it has cost me 1080 dollars in lost wages and counting. $ 500.00 battery 2400.00 starter Readjusted to 1400 400.00 car rental 1080.00 lost wages 2980. TOTAL AND STILL NO TRUCK!! More

Zeke Quiroz was awesome! !! Even before we met him face-to-face, he was reaching out by phone and text. His friendly voice and follow-up got us to your dealership. Mr. Quiroz !! Even before we met him face-to-face, he was reaching out by phone and text. His friendly voice and follow-up got us to your dealership. Mr. Quiroz went above and beyond, making our car purchase easy and pleasant even. Zeke Quiroz was both friendly and professional. I'd come back to buy a car from Mr. Quiroz. More

We have been waiting on a fuel pump for our 2017 tundra for MONTHS. Contacted Toyota USA who offered no help. We are a 2 income household operating with one vehicle. Inquired about a loaner was told they c for MONTHS. Contacted Toyota USA who offered no help. We are a 2 income household operating with one vehicle. Inquired about a loaner was told they could not help. I WILL NEVER BUY TOYOTA AGAIN. I AM SO MAD. THIS HAS SEVERELY CRIPPLED OUR HOUSEHOLD WAITING ON THIS STUPID $1500 part. We have the money to repair, but the part has been unavailable and toyota USA refuses to help. Never again. . More

Reader beware. These 5 Star reviews are probably all fake. Just returned from there. Was interested in a truck, all cash buyer, no credit needed. Turns out the truc These 5 Star reviews are probably all fake. Just returned from there. Was interested in a truck, all cash buyer, no credit needed. Turns out the truck I was told was available and ready for a test drive was now being looked at by the mechanic and it was SOOOOOOOO bad they couldn't sell it. But they did have a different truck with twice as many miles for $5000 dollars more. Had a friend call after I left. She was told that "YES, the truck was ready for a test drive!!!" Not surprised, just disappointed. Jeremy and DJ are the principal players in this scheme. Give them a call! 210-996-8546. ZERO stars. More

Want to thank Jacqueline Sprague (Service Department) for taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak with. Service was quick and I very much appreciated that. Jacqueline is definitely a great asset to the Universal Toyota service deployment. More

Love my new Rav 4. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner. More

I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worri Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I cannot express how happy I am! They truly took the time to help me every step of the way and didn’t make me feel dumb. In fact the very next day I went back with a friend so she could get a vehicle. As a single struggling mom y’all have no idea how thankful and happy I am ! Thank you Toyota 🙏🏽 More