My wife and I were very impressed with Valerie our car salesperson. She guided us on the exact vehicles to purchase. Initially, we were there to purchase a truck only. With her professionalism , communicated skills and outstanding personality, she assisted my wife in also purchasing a 2017 Highlander that was fully loaded. Valerie skills are unsurpassed. She is the reason way we purchased two brand new vehicles. Her sales manager did not appear to be too concern. He never left his chair or introduced himself during the transaction. If it wasn’t for Valerie we would have walked away to another dealership. To sum it up, this young lady knows how to convince customers to purchase and upgrade their current vehicles. I can bet you, her management skills can give Universal Toyota record sales. Consider promoting her - she will have customers return. She is the example for her peers and managers to follow!