Universal Toyota

Multi car purchaser treated like dirt Bought 3 vehicles from them since August of 2012. Received a mailer offering a trade in value on my vehicle just to be lied to and in the end because Bought 3 vehicles from them since August of 2012. Received a mailer offering a trade in value on my vehicle just to be lied to and in the end because people didn't do their job properly the whole process ended up being a waste of time anyways. Dealership used to be much better than this. Good going guys! This would have been vehicle #4 but you just lost a good customer. More

Love the outstanding service to purchase a car Antonio Pacifico has made our car shopping pain free. We walked in and the deal they gave us for our car was surprising and acceptable. Everyone we de Antonio Pacifico has made our car shopping pain free. We walked in and the deal they gave us for our car was surprising and acceptable. Everyone we dealt with from Management to Financing was so helpful. We purchased a highlander and I am so in love with it. Antonio is also a mechanic and a good one at that. He is very funny, and so awesome. His knowledge as a mechanic sealed the deal for us. We called him on several occasions, and he is always happy to talk to us. He went above and beyond our expectations. I would never purchase another vehicle because of our experience. We are sold on Toyota, Thank you so much Antonio!!! More

Fantastic Experience I have been a customer of Universal Toyota for around 16 years. I have found myself needing to trade my present car and buy a used car that provided I have been a customer of Universal Toyota for around 16 years. I have found myself needing to trade my present car and buy a used car that provided me with small payments. Patrick McNeil listened to my story and really did everything in his power to provide me with what I needed. He went above and beyond to help me. I really do appreciate all that he did for me. He helped me when I really needed some help. I love my new, used, car! Thanks, Cindy Henkel More

Horrible.. Horrible, just received word from corporate that Christine, the used "pre owned" salesperson, never turned in our paperwork. She was very rude, kept Horrible, just received word from corporate that Christine, the used "pre owned" salesperson, never turned in our paperwork. She was very rude, kept playing the bait and switch game. Even had to roll her eyes. WTH? I would never go back never again. hope she gets fired along with the used sales manager, horrible experience. Never again... Ended up walking away after they hit the credit report more than three times. Deal never completed, never would tell us the exact whole dollar amount, come on......now! BTW: STAY AWAY FROM NOE HERRERA IN NEW, he just gives you the run around as well! More

Horrible waste of time scamming dealership My husband and I put a down payment down for a 2008 mercedes c300. We sat at the dealership for hours while they did their "work". Once we were approv My husband and I put a down payment down for a 2008 mercedes c300. We sat at the dealership for hours while they did their "work". Once we were approved, we signed all the paper work and took the car home believing everything was taken car of and the car was ours. Literally 3 weeks later the finance manager calls my husband asking him about something on his pay stub. My husband and I are confused bc we were under the impression all that had been submitted to the bank therefore we were approved and it was taken care. (Considering we signed stuff from the lender capital one with our payment due date etc.) Following Saturday the "sales manager" calls with a horrible attitude insisting we bring the car back and saying he can have the car taken from us. My husband said "no my wife is at work with the car and we will be there Monday to discuss whatever your problem is." We go there Monday and want nothing to do with this place because overall I felt like they were scamming us I've never in my life had a dealership sign paperwork with their customer, accept the down payment have them drive off and almost another later harass them. We gave them back the car and got our down payment back but now in the mail I'm continually receiving letters from all these different banks saying I'm approved but it's expired. Makes zero sense. I just want to make everyone aware of their shady business they run. Do not waste your time with unprofessional, jerks. More

Bait and Switch Was lied to about cars had. Drove over almost an hour and told was sold. Offered a car twice the price instead. Waste of time and will never use them. Was lied to about cars had. Drove over almost an hour and told was sold. Offered a car twice the price instead. Waste of time and will never use them. Horrible to do to a family with 3 small children More

My wife has been trying to find a new 2014 Toyota 4Runner in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She trie in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She tried North Park Toyota and couldn't get a realistic price. Red McCombs ended up wasting her time - another story I'll post at that sites rating area. She has yet to go to Alamo Toyota or Cavender Toyota, but I suspect she'll run into the same thing there. Universal had 3 4Runners online that were listed as being "In Stock". That means they have the vehicle. When she got there all 3 were "not available" at Universal Toyota? She was told they could get what she wanted, but the 4Runner was at another dealership. Turns out it was at McCombs which by the way owns Universal Toyota. Universal told her it would take a day or so to get it. A day later Universal told her she needed to come in and pay a $500 deposit in order for Universal to acquire the vehicle from McCombs. She did that just before closing one evening, driving all the way from Boerne. The salesman said it would be on the lot early afternoon the next day. The following day she received no communication. She was to go to Universal Toyota at 5pm and close the deal. She had not heard from them all day, so she thought it best to call before driving out there. Lo an behold, the 4Runner Universal was supposed to have was not to be seen. Their new story was they could not get it. She then had to stop pay the $500 deposit which wasn't a big issue as she works for the bank it was drawn on, but time out of her life nonetheless. Beware people. If a dealer in San Antonio Tx or nearby tells you that they are going to have to obtain the car from another dealer, get up and leave. The term for this is "dealer trade". It's not going to happen. The dealer holding the car knows someone wants it and isn't going to give it up, If what you want is not on the lot, you are not going to get it from that dealership. Get up and walk away and keep looking until you find a dealership that actually has the car on their lot. More

Dan really cares about his customers. You get a real vibe from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just a customer, he makes you feel like family. Dan also is very knowledgable and doesn't promise anything that he can't uphold. If he says something is going to happen it happens. He also was very good on follow up calls to ensure everything was good. He doesn't call to beg for referals like most, he calls to ensure that I am satisfied and if there is anything he can help my with on my purchase. He is a great guy, he served our country and is very interested in your needs instead of his own or what his bosses say to do. I highly recommend speaking with him if you are in the market for a vehicle. Weather it may be a new Toyota or a preowned vehicle. He treats you right, with honesty and the way you would treat your own family. With all of that the only problems I had was with the finance guy named Matt. If it wasn't for the amazing experience and relationship I established with Dan, I might have gone elsewhere. But Dan appologized for the expierence I had in financing and made up for it.. If you have the same issue in finance he truly will above what he needs to, to correct the problem and make you feel good about your purchase. More

I went to get buy a car. I asked for them to beat the other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn m other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn my lesson when I got bad service first time I went there. Regret giving them another chance. More

We agreed to purchase a Toyota Prius the car under three terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for t terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for two months now and still they have not completed what they said they would do. TERRIBLE customer service after the sale. I went down to San Antonio (an hour and a half drive) to have the work completed. I had confirmed my appointment that morning. When I got down there, the guy who does the body work wasn't there. They did do the touch up paint work (did a very inadequate job) and replaced the hatch cover (clearly used with black streaks of oil on it). I have tried to return to get the dents pulled out of the bumper and they keep canceling saying that the body guy is not available. DO NOT BUY A CAR HERE AND EXPECT GOOD POST SALE SERVICE. More