Universal Toyota

WORST SERVICE IN TEXAS! !! I originally had my truck brought in May 2023 because it wouldn't start. I informed the service Department that I suspected it was the the start !! I originally had my truck brought in May 2023 because it wouldn't start. I informed the service Department that I suspected it was the the starter due to the sounds it made when I tried the ignition and past experience with faulty starters. The service dept insisted it was the battery. I trusted thier evaluation and they replaced the Battery for just over $500.00. Two weeks later the truck again wouldn't start and I had it towed back in. This time the service department said it was the the starter. The starter was replaced for a total of 2400.00. It took over a week to install it I was charged 400.00 for the rental truck I used while they were working. Then on Tuesday Oct. 10 2023 my truck again would not start. I had it towed back in. I didn't receive any word the next day so on Oct 12 I made 4 attempts to contact the service department and left 3 messages without hearing back. I called a 4th time and was inpatiently informed there were 10 vehicles ahead of it and it had not yet been looked at. I inquired about a rental I was informed there were no vehicles available. On October 13 after three attempts to inquire about my truck. At 4:59, I was finally able to speak to someone and was informed that the starter they installed in June was defective. I was told that before they could do anything about it they would need to contact Napa, the manufacturer of the starter, to see if they would take responsibility for the replacement. I was informed I would need to pay for labor a second time. No work would be done on my truck til the following week at the earliest. On October 14th I called 3 times without response on the 4th call I before I was able speak to someone who infomed me that they could cover the labor cost or the rental but not both. I was able to secure at ride to Universal Toyota that afternoon. Upon arrival I was told that they will not rent to me. I enquired as to why and that claimed that the last vehicle I rented came back damaged, this is after the vehicle passed the return inspection. This brings us to Monday. On Monday it seemed to be a game of keepaway. 4 attempts to contact someone with no response and I left messages. This brings us to Tuesday after another 4 attempts and messages still no response. This is now 4 work days with no vehicle. So far it has cost me 1080 dollars in lost wages and counting. $ 500.00 battery 2400.00 starter Readjusted to 1400 400.00 car rental 1080.00 lost wages 2980. TOTAL AND STILL NO TRUCK!! More

Zeke Quiroz was awesome! !! Even before we met him face-to-face, he was reaching out by phone and text. His friendly voice and follow-up got us to your dealership. Mr. Quiroz !! Even before we met him face-to-face, he was reaching out by phone and text. His friendly voice and follow-up got us to your dealership. Mr. Quiroz went above and beyond, making our car purchase easy and pleasant even. Zeke Quiroz was both friendly and professional. I'd come back to buy a car from Mr. Quiroz. More

We have been waiting on a fuel pump for our 2017 tundra for MONTHS. Contacted Toyota USA who offered no help. We are a 2 income household operating with one vehicle. Inquired about a loaner was told they c for MONTHS. Contacted Toyota USA who offered no help. We are a 2 income household operating with one vehicle. Inquired about a loaner was told they could not help. I WILL NEVER BUY TOYOTA AGAIN. I AM SO MAD. THIS HAS SEVERELY CRIPPLED OUR HOUSEHOLD WAITING ON THIS STUPID $1500 part. We have the money to repair, but the part has been unavailable and toyota USA refuses to help. Never again. . More

Reader beware. These 5 Star reviews are probably all fake. Just returned from there. Was interested in a truck, all cash buyer, no credit needed. Turns out the truc These 5 Star reviews are probably all fake. Just returned from there. Was interested in a truck, all cash buyer, no credit needed. Turns out the truck I was told was available and ready for a test drive was now being looked at by the mechanic and it was SOOOOOOOO bad they couldn't sell it. But they did have a different truck with twice as many miles for $5000 dollars more. Had a friend call after I left. She was told that "YES, the truck was ready for a test drive!!!" Not surprised, just disappointed. Jeremy and DJ are the principal players in this scheme. Give them a call! 210-996-8546. ZERO stars. More

Want to thank Jacqueline Sprague (Service Department) for taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak with. Service was quick and I very much appreciated that. Jacqueline is definitely a great asset to the Universal Toyota service deployment. More

Love my new Rav 4. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner. More

I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worri Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I cannot express how happy I am! They truly took the time to help me every step of the way and didn’t make me feel dumb. In fact the very next day I went back with a friend so she could get a vehicle. As a single struggling mom y’all have no idea how thankful and happy I am ! Thank you Toyota 🙏🏽 More

SAWYER D DILLON is one of the worst sales people at this dealership. He was friendly to start and offered free samples of cheesecake that his wife makes and sales, then when it came time to discuss the mark dealership. He was friendly to start and offered free samples of cheesecake that his wife makes and sales, then when it came time to discuss the market adjustment it all went south. He got upset and told me that he was not going to remove the market adjustment. He then called Jose Otero, sales manager, who wasn't even present to inform me that he was going to contact Toyota Financial and revoke the great rate that he got me, and make sure that no other dealer would be able to get that rate either. It was a special financing rate that Toyota offered on the new vehicle depending on the model which I had already checked online. So then I demanded my deposit back as I was not going to be threatened by a sales manager over the phone which Sawyer called off of his personal phone and put on speaker. While demanding my deposit back Sawyer told me "I wasn't the person who messed up your credit." Mike Chambers who was the sales manager on duty at that time, asked me what the issue was and took the time to see about fixing the issue. Mike was able to correct the issue. Sergio in finance did take really good care of me and wanted to make sure everything was taken care of. I said it was, but I still shouldn't have been treated this way. I am completely disgusted with how the Sawyer and Jose talked to me as a customer which was completely uncalled for. I have bought over 5 different Toyota vehicles in the past few years, and this was by far the worst experience at any Toyota dealership that I have been too. I would avoid buying a car from here and look at another dealership. The service department here so far has been great and has taken care of me for all of my Toyota's needs, just don't look at buying from here. More

I recently bought a 2023 Supra MT Universal Toyota made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accom made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accommodated my schedule even though I am 4 hours away! The sales Rep Robert Perez, his Manager Michael Chambers, and their finance Manager Jose De La Garza took great care of my wife and I. They were very open and forthcoming regarding the details and pricing of my purchase. I also felt like my requested trade in amount and monthly payments were exceptionally met. We also thought there was a possible issue with the car (there wasn’t), and their service team immediately started taking steps to fix the issue. They even made accommodations to get us home and ship the car! Luckily we did not end up having to do this. I highly recommend making your next vehicle purchase with Universal Toyota! More