Universal Toyota

At Universal, one experiences an efficient, , honest, friendly, and courteous Service Dept. The entire staff is helpful and friendly. They maintain a clean, safe environment.. friendly, and courteous Service Dept. The entire staff is helpful and friendly. They maintain a clean, safe environment.. More

We have done business with Universal Toyota so many times it pains me to write this review. There is a Tacoma shortage so we have been flexible with the delays. We had two trucks ordere back on 2/24/21. N it pains me to write this review. There is a Tacoma shortage so we have been flexible with the delays. We had two trucks ordere back on 2/24/21. Not only are they not in, Universal Toyota said they will no longer honor our agreed upon price! We had a signed agreement with Rocco for these two trucks. We kept getting the run around. He is very nice but I suspect those over him stopped him from keeping his word on the deal. Adam, the general sales manager was the one the raise our price nearly $2,000. I guess they felt why worry about taking care of a long time customer during a supply/demand shortage because they know they can sell these for higher price. Very disappointed Universal Toyota would not keep their word! Be careful when buying from these guys. Make sure they don't change the deal at the last minute! ***After hearing Heather's response I downgraded this to a 1 star. Apparently it is common practice to agree on a price, give you a time frame, and then decide not sell you the vehicle if they have a better offer from a new customer. Look elsewhere all!*** More

Tony Franks was my salesman and he was phenomenal! 10/10 recommend seeing him, he communicated exceptionally, went over and above, and just got me a better deal than I could have asked for! recommend seeing him, he communicated exceptionally, went over and above, and just got me a better deal than I could have asked for! More

We have received excellent service at Universal Toyota. Our salesman Syed Kazmi has been extremely helpful. He found us an amazing truck right away and has gone above and beyond to help us ever since. H Our salesman Syed Kazmi has been extremely helpful. He found us an amazing truck right away and has gone above and beyond to help us ever since. He answers our texts very quickly even on his time off. He stayed late with us on a Friday after we purchased our truck to make sure we knew all of the features. He even answered a call late that night when he was at home when we had a question. He and his sales manager Ruben Gomez were very helpful when we brought our truck in to get window tint and a bed cover. We were very happy with everything. I definitely recommend Syed Kazmi and Universal Toyota. We love our Tundra very much also. It is well made and the price was very reasonable. It is very comfortable, easy to drive and has many nice features like a navigation system, backup camera, heated and cooled leather seats and collision avoidance features. More

Earnest Ayala is the most courteous and professional Toyota employee that I have had the pleasure with whom to work with buying a car. Thanks Toyota employee that I have had the pleasure with whom to work with buying a car. Thanks More

My deal was sweet an my sales manager was super awesome did everything to get me in to my car was the most awesome person that helped me the experience was so awesome did everything to get me in to my car was the most awesome person that helped me the experience was so awesome More

Robin Ma was very knowledgeable about the Highlander and very easy and pleasant to work with. Robin was instrumental in getting a workable deal. The crew that Robin works with is very knowledgeable and easy very easy and pleasant to work with. Robin was instrumental in getting a workable deal. The crew that Robin works with is very knowledgeable and easy to work with. Nice dealership to deal with. More

Went car shopping for my beautiful wife yesterday and had a wonderful experience! We were approached by Ernest Ayala when we got out of the car and I told my wife “Oh great here he comes”. I was expecting a wonderful experience! We were approached by Ernest Ayala when we got out of the car and I told my wife “Oh great here he comes”. I was expecting the stereotypical car salesman. Ernest is definitely not your typical car salesman. He was never pushy, he was very knowledgeable and helped us get the best deal possible. Thank you Ernest! More

Although I had an appointment, and was told it would take 1.5 hours to complete, my oil change took 2 hours to complete. The service manager called me on the phone to let me know the service was complete al 1.5 hours to complete, my oil change took 2 hours to complete. The service manager called me on the phone to let me know the service was complete although I was waiting in the waiting area the entire time. I have been going to Universal Toyota for years for service. I purchased a Camry there and got it serviced there before I purchased my Lexus. This is the first time I have been called on the phone while sitting in the waiting area for notification. Why make an appointment if it is going to take 2 hours to complete an oil change. Poor customer service. More

Worst customer experience!!! My wife and I bout a 2020 Highlander last May. I am currently working out of town, so she took her car in to get a routine oil change. While changing the oil the service membe Highlander last May. I am currently working out of town, so she took her car in to get a routine oil change. While changing the oil the service member noticed two tires had screws in the tire walls. They told her car was not drivable and that they did not have the tires in stock and would have to go to the Toyota dealership in Boerne to get her tires. They also informed her that they didn’t have any loaner cars available, and we lived too far to give her a ride home and back one the car was finished. She explained was that she needed to pick up our son for daycare which was on the other side of the city and we do not have anyone to pick him up besides herself and they daycare would be closed by the time her car was fixed. She asked many times if they could giver her a loaner and they refused. She is also 7 months pregnant with a high risk pregnancy and requires medication to be taken with food. When she told them this they still refused to get her a loaner. I called up there and spoke to a sales manager and he offered to get her a new car to be used as a loaner. At this point she had been there 3 hours and they daycare was about to close. Luckily some friends of ours had a car seat and was able to pick him up as the daycare was about to close. She asked why this wasn’t an option when she asked 3 hours ago. But by the time the paper work would have been filled out and the distance from our home her car would be ready. She sat there 5 hours before the car was finished. She then had to go back because they did not put enough air in the new tires!!! When I called to inform the manager what happens they apologized that I “felt” this way but that they did not do anything “legally” wrong. Save yourself the hassle and do not come to this dealership!!! More