Greenway Chrysler Dodge Jeep Ram of Anniston

!!!WARNING - FINANCE DEPARTMENT IS A JOKE - BEWARE!!! If I could give zero stars on the Finance Department, I would. Bought a Grand Cherokee L in October. Finance lady, Sybrina Moore, was VE BEWARE!!! If I could give zero stars on the Finance Department, I would. Bought a Grand Cherokee L in October. Finance lady, Sybrina Moore, was VERY unprofessional. She even refused to provide electronic copies of the ENTIRE sales folder, upon request (we only got partial copies of documents; consumer protection law violation here). Missing documents include a non-secure POA for the purchase and another for the trade-in; only got the secure POA for the trade-in. Also missing was the first set of odometer forms (got the second set, though). And we were even cheated into buying an appearance protection contract without our consent. Then, she claimed that ALVIN (the title system here in Alabama) was down at the time, and we requested she email the title application to us. She took her sweet time, and we had to resort going back to the dealership in person the following Monday to sign the title application. I hope she gets fired. Salesman was nice and professional, though. However, we will NEVER buy from this dealership EVER again! If anyone here who is going to deal with the finance department reads this, beware! I really hope this dealership shuts down, or someone local buys them out. To elaborate what happened in the finance department, the finance lady did give us a USB with electronic copies of documents. While she was preparing the USB, I told her to select ALL documents that were listed on the computer screen. She did. Then, to my surprise, she started de-selecting certain documents. I told her not to do that, and then she rudely told me she was not allowed to provide copies of certain documents, even though they had our signatures on them. I figured out what was missing on the flash drive: a electronically signed Credit Application, the first set of Odometer forms (we signed two sets for both purchase and trade-in; that makes a total of 4; we were only provided copies of the second set), and non-secure POAs for both purchase and trade-in (we only got the secure version for the trade-in on the USB). After researching consumer protection laws, I’ve determined that this was a violation of the law, and I had filed an FTC complaint on this incident. I know for a fact that the other dealership I go to (C.A. Russell Ford) is more willing to provide copies of an entire sales jacket, whether paper or electronic, and are very honest and professional. So, to anyone buying a vehicle at Greenway…BEWARE! This dealership group (HQ’d in Orlando) are a bunch of CRIMINALS! More

I have the worst experience with this place. They took almost 3 weeks to repair minor issue on my 2022 Chrysler minivan and over charged me. First time they did do any repairs and next day I stu They took almost 3 weeks to repair minor issue on my 2022 Chrysler minivan and over charged me. First time they did do any repairs and next day I stuck middle of the road with same issue again. I don't think this place have any knowledge and repair experience. Do not trust this place and I also complaint to main Chrysler office for this location. More

I have been going to this dealership for years! I take my challenger, that I also bought from Chrysler, for any needs and the service techs always solve it and the sales people always make sure I d I take my challenger, that I also bought from Chrysler, for any needs and the service techs always solve it and the sales people always make sure I don’t want to trade in or anything! It’s a great environment and they’re always on top to tell you updates and length of times for waiting so you’re comfortable either in the waiting area or your home. I was there last week and waited an hour or 2 and the staff was so great with my 1-year old and making me feel welcomed plus my car was fixed up perfectly. I’ve seen personally, service techs come and get the guests to update them on their vehicle so they know what’s going on each step of the way on every service. I was also shown this app to help pay what I owed in monthly installments and in today’s economy that is a lifesaver. You and your vehicle should want to be cared for properly by real everyday people and with that being said I recommend this shop/dealership all day long! :) More

This place has been the worst experience I’ve ever had with an auto service center and both on the sales side. My car was there 9 days before it even had a diagnosis ran on it! The 1st day it got there I with an auto service center and both on the sales side. My car was there 9 days before it even had a diagnosis ran on it! The 1st day it got there I was told that they ran a 253.00 diagnostic on it but couldn’t do anything without the key fob working and they think the chip had gone bad in the fob. But their key fobs for a 2019 Jeep Grand Cherokee were on back order so I was told that I (the customer) needed to call a lock smith up there to do a new fob so I did. Turns out it was not the key fob. The Jeep tech came outside with the lock smith and stood there with the locksmith while he ran a diagnostic test on my computer. The Jeep tech said he seen where it is showing that the ECN computer was bad and that they needed to order that. This point I had already paid 100.00 tow to there, 200.00 for the key fob, and been charged a diagnostic fee by Jeep 253.00 but Jeep never even pulled it into their shop. Now Jeep tells me I am looking at having to pay 1504.00 for the new ECN and labor & the part would be in the next day. Dylan also sends me to the sales side and I waste 4 hours of my day waiting on them to run my credit and tell me what they could give me for a trade in on my Jeep. At 4:00 I get told by the sales team that all the banks have closed for the day so I wouldn’t know anything. So I go back over to the service side and made sure Dylan ordered that part which he assured me would be in the very next afternoon. 2 days after this the part still had not shown up from their warehouse in Atlanta. I just kept getting the run around I believe because Dylan kept forgetting to order the part. In the mean time all this had been going on every time I called up to the dealership it would sometimes take me 1-3 hours worth of calling to get anyone on the phone. Or someone would answer and I would be out on hold for 30 mins or longer. So on the last day my car was here I stopped by there in person that afternoon after 3:00pm because no one had bothered to call me on this day either. 9 days laterThis is the first and only time I had seen my Jeep inside the shop there. Dylan tells me oh I was just about to call you. I have some good news and well not so good news but not bad either. He says he “himself” had a sick gut feeling that it was not the ECN part after all so with out asking me Dylan had another diagnostic test ran on it by their guy ( just to get more money out of me) turns out the part I had been waiting 3 days on to get there was not bad after all and 2 out of 3 scans all showed it is the starter. I am pretty sure that ECN part never made it there cause I was told that part had to be ordered from Jeep and go with my actual VIN number. However they were still charging me 1500.00 to fix my car. I already knew how much a starter was around so I knew then I was getting robbed. I asked Dylan 3 more times was he sure it was the starter and how was he so sure it was. I made some calls because I no longer had faith in the service center that they knew what they were doing or even being honest with me. I had it towed back to the first mechanic and went and bought a new starter for 281.00. Dylan refused to let my car be towed until I paid the 253.00 2nd diagnostic test he had ran without my permission. Jeep also let both of my windows down while it was inside of their shop. Today i am told by the new mechanic that Jeep let and left my windows down on both sides of my car and it got rained in all night long and everything was soaked. It was towed after hours. I had the new starter installed and guess what?! It’s not the starter. Only makes a clicking noise when the button is mashed. So Dylan was wrong yet again about what was wrong with my car. Now I’m having to pay another tow fee of 100.00 to have it towed to another place that can run diag On! After all of this I think Jeep needs to pay for all that has been spent! And fix my car for free! 9 days without my car and now have to g More

Had a great buying experience and would definitely recommend greenway Cdjr to my friends and family. Thanks again Ryan recommend greenway Cdjr to my friends and family. Thanks again Ryan More

The sales team is absolutely amazing! !!! They explained everything to me and made sure I understand everything! They helped me figure out my new car and got my phone hooked up to it super !!! They explained everything to me and made sure I understand everything! They helped me figure out my new car and got my phone hooked up to it super quick! I wouldn't go anywhere else!!! Thank you guys so much!!!!!! More

Went to buy A new car, a new ram to be specific it was met by Craig. He helped me find the right truck that I wanted and the manager Matthew was able to get me the best deal I’ve ever gotten on a new vehi met by Craig. He helped me find the right truck that I wanted and the manager Matthew was able to get me the best deal I’ve ever gotten on a new vehicle. I will return here for all of my service. The store is under new management and this team rocks! You definitely want to come see this for yourself! I even got a brand new TV along with my new truck! More

Absolutely mind blown by the difference! I came in 6 months ago and swore I would never return, but I'm glad I gave them another shot! Such an amazing difference since the management change! I came in 6 months ago and swore I would never return, but I'm glad I gave them another shot! Such an amazing difference since the management change! What a great team! Matt and everyone is sales and service were phenomenal! I will certainly be returning! More

This team was such a great help! They listened and helped me get what I wanted at an affordable cost. They listened and helped me get what I wanted at an affordable cost. More