"University Chrysler Dodge Jeep Ram in Rome Georgia has..."
University Chrysler Dodge Jeep Ram in Rome Georgia has always been great to work with. The service advisors, Greg has always been accommodating, helpful and great to work with.
Employees Worked With
Greg(on most recent visit) June 4, 2020
"Usually dealing with those in retail can become..."
Usually dealing with those in retail can become uncomfortable within moments of starting the conversation, especially when you are new to the process of the purchase. This was not the case with Shawn.
The very first phone call was easy going and very informative, He was understanding of our situation assuring us that even with a tight budget, that he could still help us. He also gave a clear idea of what to expect for when we arrived, and was even willing to work with a reschedule.
The morning of the appointment, our family of four (we have two young children) was met by Mike and Shawn and led to a small area where we answered all the usual questions and Mike walked us through on what to do with our previous car (sold to the dealership and added as part of the down payment), we were asked to wait for a short time and while we were waiting Shawn actually spoke with my boys and even showed the small collection of toys he had on display in his area The boys were so happy with the gift of balloons, too.. We signed paperwork and received the good news of being accepted by a lender. The car is so much better than what we expected, and its so pretty. When offered the chance to test drive, seeing that we had not installed the car seats and I do not drive, my husband and I traded off with the kids and Shawn was kind enough to give me a ride when it came to be my turn. The entire process was simple and worry free. Understanding that I do not have a specific deadline for payments (I can split the payments between the first and last half of the month every month) takes a lot of the worry from this endeavor. Dave, we see you, as well. You guys are awesome :)
Employees Worked With
Other Employees :
David, The guy in the back room with the grumpy printer.
"Warning: This is a long review. Strap in and grab some..."
- Rev. Jonathan Bellehaven
Warning: This is a long review. Strap in and grab some popcorn!
Amazing visit! At first we were skeptical as we were shopping around online for a dealer who could fit our budget, especially in these difficult times (pandemic, layoffs, economy, etc...)
We found University Chrysler Dodge Jeep Ram of Rome online after putting in calls all over the city and receiving bad news each time. We put in a call to University Chrysler. We spoke to Shawn Evans over the phone first and he was very patient and helpful.
A few days later we took our old car in to the mechanic we know and love (and trust!) and they also highly recommend not just University Chrysler but also specifically Shawn Evans, telling us that he was absolutely amazing and goes above and beyond to make sure you get the right deal.
Shawn was very patient with us, helped us figure out each document item we would potentially need for our appointment, and even pushed our appointment out further (by a whole week due to a family emergency) to give us time to get everything together and to make arrangements with work so we wouldn't miss any work hours. He sent periodic texts during the week to make sure we didn't forget about the appointment.
The big day finally came and even though he was not the one who handled our case (that was Mike Allen who was equally patient and understanding---they worked with us as a team), he stayed with us from start to finish and made himself available to answer any and all questions, helped to clarify everything for us, walked me through how to update my insurance through our insurance app online, and helped get us into a car that same day!
What we originally thought would be too good to be true turned out to be a surprising reality. We were in and out in about 2-2.5 hours --- and that was with trading in our old car, getting approved for a loan, and having a printer problem (technical issue that extended the time by nearly 20 minutes....the blasted thing just didn't want to print! Thank you for being patient, David!!!)
To top it all off, Shawn had an amazing sense of humor and was wonderful with our kids. Being a fellow nerd/geek, he kept a collection of DC (and Dark Horse) Super Hero collectibles behind his desk and he allowed our kids to play with some of them while we waited.
We went in with an unreliable 2008 Hyundai Accent and left with a reliable 2014 Buick Verano. Low monthly payments with the option to refinance after a few payments, and excellent advice on how to build our credit score to eventually own a dream home later on down the road. Along with a reference to a local credit union.
With down a down-to-earth sales team who are personable, kind, and professional (and not in a stuffy way), we highly recommend University Chrysler Dodge Jeep Ram of Rome!!!