University Ford Durham

Purchased a car from here, because I was rushed I ended up with a car listed for 22k but my loan ended up 30k. Still investigating why and will soon figure this out and hopefully fix it. Read all of the up with a car listed for 22k but my loan ended up 30k. Still investigating why and will soon figure this out and hopefully fix it. Read all of the paperwork before signing and don’t let them make you think it is a good deal. They are there to get the most money they can and give you the least for your trade in. More

I recently purchased a 2018 Ford Escape from Kevin Hockaday. He was very attentive and patiently answered all my questions with no pressure. He had the car clean and full of gas when I picked it up. I Hockaday. He was very attentive and patiently answered all my questions with no pressure. He had the car clean and full of gas when I picked it up. If I am ever in need of another vehicle I would buy from Kevin. Dealing with him was a pleasant experience. More

Worked the deal by phone/text before I ever set foot on the lot. Omar Sosa was an absolute amazing salesman to work with and the entire team got us everything we wanted at the price we had hoped. They remo the lot. Omar Sosa was an absolute amazing salesman to work with and the entire team got us everything we wanted at the price we had hoped. They removed all the stress usually associated with a car purchase and gave us the red carpet treatment from the time we stepped on the lot. Our vehicle was ready for inspection and to be test driven and made us feel at home from the time we stepped on the lot. We were in-and-out and under 2 hours and are extremely pleased with our new purchase. Go see Omar and the University Ford Team. More

We recently purchased a 2011 Ford Edge, and five days after bringing it home, it is in the shop for about $1000 worth of repairs. Dumb luck had the door ajar sensor fail and stay on even though the door after bringing it home, it is in the shop for about $1000 worth of repairs. Dumb luck had the door ajar sensor fail and stay on even though the door is fully closed. I had to get that fixed due to the battery draining that can accompany the problem. (It's a known potential problem with ford edge vehicles). I had noticed that the brake pedal was a bit squishy and "off," but I didn't know if I was just hyper-aware due to a recent car accident I had with my previous Edge. The mechanic felt the braking issue too when he moved the car into the garage to investigate the door sensor and determined that the master brake cylinder was not working as it was supposed to. You had to push the brake pedal almost to the floor to get the car to stop entirely. Due to the age of the vehicle, it came with no warranty and was an "as is" vehicle. I contacted the dealer about the issue, but they wanted me to bring the car to them to investigate it. I understand that, but it was a 40-minute drive on a major highway with brakes that weren't working as they should. No, thank you. The dealership should have discovered this problem before letting it off the lot, as this could have become a dangerous safety issue. If you are looking for a new car or a more current used car, University Ford Durham is probably okay, but I would suggest that you look elsewhere if you are looking for an older used vehicle. Used Car Buyer Beware! More

I scheduled a used car test drive on the Labor day weekend and was welcomed by Omar, He was very professional, kind and we were able to take our time to completely review the vehicle. I was not plan weekend and was welcomed by Omar, He was very professional, kind and we were able to take our time to completely review the vehicle. I was not planning to buy a vehicle on that day but we were able to settle on a deal that was reasonable for both parties. From my experience, I would highly recommend University Ford in Durham NC. More

Mr. Ron Johnson worked with me with purchasing a 2019 explorer. He was very professional, Answered all my questions. Made the sale smoothly. 5 st explorer. He was very professional, Answered all my questions. Made the sale smoothly. 5 st More

Mr. Ron Johnson was excellent in assisting me with the purchase of my F-150 XLT. He went the full distance in making sure my family and I had a rental vehicle while the truck was in transit. Ron even allo purchase of my F-150 XLT. He went the full distance in making sure my family and I had a rental vehicle while the truck was in transit. Ron even allowed me to use his own personal vehicle one day I had a personal appointment, as all rental vehicles were out on loan. Once the rentals came back in he was right there getting me back into another vehicle while my truck was in transit. Ron shows the exemplary customer service that all your support staff should emulate. Thanks again Ron from the Robinson family. Ron was also excellent in all aspects of the review as I see one five star was not completed but should be 5 stars. More

What can I say... I came to the dealership with low expectations on getting a new car but Ron Johnson had other plans!!!! Ron worked and tweaked and worked some magic until they came back with the pape expectations on getting a new car but Ron Johnson had other plans!!!! Ron worked and tweaked and worked some magic until they came back with the paperwork and I am now the proud owner of a new car! Thank you Ron for everything!!!! Thank you University Ford of Durham!!! More

I just purchased my first Caravan with Ron Johnson he was very very helpful though the whole process and even gave me a call after I bought it to make sure I was 100% satisfied. In the future when it's time very very helpful though the whole process and even gave me a call after I bought it to make sure I was 100% satisfied. In the future when it's time for another one I will. e coming back here. More

We had an excellent experience. Cash was extremely helpful. He was so knowledgeable about the vehicles that we asked to see. He helped us choose vehicles in our correct price point. There were no high helpful. He was so knowledgeable about the vehicles that we asked to see. He helped us choose vehicles in our correct price point. There were no high pressure sales. The gentleman in finance was kind and knowledgeable. The buying process was expedient. This was our first purchase at University Ford and our first Ford. This is my 8th new car purchase. This was the best experience by far. I would highly recommend this dealership! More