University Volkswagen and Mazda

I have been assured that they will take care of this the complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th. Had a very positive sales experience. Just got a call from the bank where we financed the Golf Wagon, University Volkswagen hasn't sent in the payoff check yet. Since it was a month ago and the payment is due today we owe additional money on the loan through no fault on our part. They have had our car for almost a month without paying for it. Their first response was to apologize and assure us they will send a check with the May 25th pay-off amount immediately but we will be responsible for the additional payment. This decreases the amount we received for our car by almost $300. We called the bank and they verified that the payoff amount has increased and if we don't pay it late charges will accrue and we will be in default of the loan. We are waiting for a callback from University Volkswagon. I will modify the rating based on their action to resolve their error. Other than this issue, which is a big issue, we had a stellar experience at the dealership More

Dont trust 'UNIVERSITY VOLKSWAGEN'I BOUGHT MY BRAND NEW Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED CONVINCED ME TO PURCHASE THE EXTENDED WARRANTY AND THE GAP INSURANCE. THE EXTENDED WARRANTY ALONE WAS ABOUT A THOUSAND DOLLARS AND THE GAP ANOTHER FOUR HUNDRED. WELL I TRADED IN THE CAR WITH ONLY 59 ACTUAL MILES ON IT. I WAS TOLD BY THE OTHER DEALERSHIP TO CALL UNIVERSITY VOLKSWAGEN AND TALK TO MOHAMED WHO DID THE FINANCING. TO REFUND MY EXTENDED WARRANTY AND GAP THIS IS HOW UNFAIR BUSINESS THEY RUN!! ABOUT 1,400.00 I GOT 300.00 DOLLARS BACK THEY WOULD NOT REFUND THE EXTENDED WARRANTY 😒 A THOUSAND DOLLAR WARRANTY I LOST!! HE TOLD ME THEY DON'T REFUND THE WARRANTY!! UNFAIR BUSINESS!! BE CAREFUL WHEN YOU GO TO UNIVERSITY VOLKSWAGEN!! Brian Welwood Albuquerque More

Wonderful Service Department Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa F Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia. More

Best Experience Ever I shopped for a few days looking for that perfect car for the perfect prices and great financing rates. I was ignored at 2 of 4 dealerships, however t I shopped for a few days looking for that perfect car for the perfect prices and great financing rates. I was ignored at 2 of 4 dealerships, however the minute I came in to University VW/Mazda I was promptly greeted by Mikey the salesman. It just got better and better from there. Special thanks the Matt the Sales Manager and Luis in Finance.You, have a customer for life. I have already sent you a referral that bought already. Thanks guys for being so genuine. More

beyond poor. crazy bad. no stars if were an option. I high-centered my bug during the holidays (my bad). Took them over 3 weeks to repair. Granted it was the holidays but they made 6 errors. Things l I high-centered my bug during the holidays (my bad). Took them over 3 weeks to repair. Granted it was the holidays but they made 6 errors. Things like waiting until mechanical work was done (including time to order parts) before starting on body. Service manager said body work was done badly so HE sent it back to be redone. Then after all that they discovered they hadn't ordered all the parts. And today, taking it to another dealership for my 2 year check, a 7th was discovered. A couple of plug wires were hooked up incorrectly. In addition, they dented my car and refused to take responsibility for it. The dent was right by the driver door so I would have noticed it when I took it in. And my only other trip there--my first one--was a snafu too. I requested a 1 year check. They did something else and after waiting 2 hours they had to start all over again. So i have had 2 bad experiences with them and i am not going to take a chance on a 3rd. More

MY "BAR CAR" (passed NM Bar in 2014!) 1.20.15 I am not sure I have EVER had such a smooth, easy, pleasant car-buying experience thanks to Nick Walker and Tavio Borba! From start to f 1.20.15 I am not sure I have EVER had such a smooth, easy, pleasant car-buying experience thanks to Nick Walker and Tavio Borba! From start to finish it was easy-peasy. I had no angst, no haggling, no BULLSHIT! Picked up my pretty little red Mazda Miata MX-5 on Martin Luther King's Birfday and I was lucky enough to tool around Los Lunas and ABQ with the TOP DOWN in January! Walker and Borba did just what they said they would, when they said they would! They were efficient, friendly, professional and when the time comes, I will seek out University VW Mazda again for my next purchase! Also, I will tell all my friends to give Nick a call! Kudos for making my car buying experience an absolute PLEASURE!!!! Judy Paquin Santa Fe More

was pleased with our overal experience. took a little long to get a answer from the bank. but the mazda 6 we got made that all ok. long to get a answer from the bank. but the mazda 6 we got made that all ok. More

Relocating into the area, I needed to purchase a new vehicle for business travel. As I was commuting between locations, I looked into a number of dealers and provided a timeline for when I would be rea vehicle for business travel. As I was commuting between locations, I looked into a number of dealers and provided a timeline for when I would be ready to purchase. University Mazda and in particular, Nick Walker, was the only one who didn't apply what I term the full court press in trying to get you to buy on your first look in the door. Nick was very accomodating in scheduling numerous visits and to answer questions as they came up. While it took about 3-4 weeks to complete the sale due to the relocation, I would say it was the best experience I've had in purchasing a new vehicle. More

Great dealership to do business with! Reggie and Matt made the transaction go smoothly and easily. Very honest. I would recommend them to my family and friends. made the transaction go smoothly and easily. Very honest. I would recommend them to my family and friends. More