University Volkswagen

Usually good. Last time broke a piece of my dash and tried to hide it. Did not appreciate that. Wish they had simply owned up to it. They will fix it but only beca Last time broke a piece of my dash and tried to hide it. Did not appreciate that. Wish they had simply owned up to it. They will fix it but only because I saw the damage and returned immediately . Wonder what happened to the person who did this More

Punctual friendly service. The visit ran smoothly and the car seems to be happy with it’s oil change! The visit ran smoothly and the car seems to be happy with it’s oil change! More

I took my vehicle in for a diagnostic check, following the check I was told it could be a number of issues. The technician did not provide me with options to take. It was a very general diagnosis without the check I was told it could be a number of issues. The technician did not provide me with options to take. It was a very general diagnosis without any guidance of where to go. More

Clean, comfy waiting room, on-time completion of service, excellent communication from tech advisor. And free popcorn! excellent communication from tech advisor. And free popcorn! More

It was a pleasure doing business with your organization. Every member of your team was exceptionally helpful, and the level of communication maintained throughout the process was excellent. Every member of your team was exceptionally helpful, and the level of communication maintained throughout the process was excellent. More

Big 'Thank you's! ' to salesperson Mariah for helping with every phase of our Mazda 3 purchase and Chelvin for his personable, sincere, straightforward presentation of ' to salesperson Mariah for helping with every phase of our Mazda 3 purchase and Chelvin for his personable, sincere, straightforward presentation of great options for extended coverage. Although we opted to decline extra coverage & accessories for this purchase, Mariah and Chelvin empowered us and showed us that our decisions were not only respected, but welcomed. Both of these young professionals communicate proficiently, which we found surprising and refreshing after interacting with sales people at other dealerships for other makes. We drove four hours to make this purchase and it was worth every mile and minute: easiest and most pleasant car-buying experience we've ever had. We've never owned a Mazda (or VW) before, and thanks to Mariah and Chelvin, we intend to make this our "family dealership" for our growing extended family across neighboring states. Five stars isn't enough... they deserve more! More

I wanted to thank Jadyn Rodriguez for her excellent customer service. My son and I were in the market for a new car and she was very helpful. I feel badly that we did not end up buying from the dealer customer service. My son and I were in the market for a new car and she was very helpful. I feel badly that we did not end up buying from the dealership. Had we lived in Albuquerque, your dealership would have been our first choice, all because of Jadyn. She is very professional and knowledgeable and I would highly recommend her for those looking to buy a new car. More

I offered to sell my like new car to this dealership via contact from TrueCar.com and was quoted a sale price contingent on inspection. The inspection was as I had represented the vehicle (it is new, after contact from TrueCar.com and was quoted a sale price contingent on inspection. The inspection was as I had represented the vehicle (it is new, after all) but when I brought in the car the dealership then refused to honor the price they had texted me 24 hours earlier. Bottom line -- this dealership's word is not trustworthy. More

I have been assured that they will take care of this the complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th. Had a very positive sales experience. Just got a call from the bank where we financed the Golf Wagon, University Volkswagen hasn't sent in the payoff check yet. Since it was a month ago and the payment is due today we owe additional money on the loan through no fault on our part. They have had our car for almost a month without paying for it. Their first response was to apologize and assure us they will send a check with the May 25th pay-off amount immediately but we will be responsible for the additional payment. This decreases the amount we received for our car by almost $300. We called the bank and they verified that the payoff amount has increased and if we don't pay it late charges will accrue and we will be in default of the loan. We are waiting for a callback from University Volkswagon. I will modify the rating based on their action to resolve their error. Other than this issue, which is a big issue, we had a stellar experience at the dealership More

Dont trust 'UNIVERSITY VOLKSWAGEN'I BOUGHT MY BRAND NEW Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED CONVINCED ME TO PURCHASE THE EXTENDED WARRANTY AND THE GAP INSURANCE. THE EXTENDED WARRANTY ALONE WAS ABOUT A THOUSAND DOLLARS AND THE GAP ANOTHER FOUR HUNDRED. WELL I TRADED IN THE CAR WITH ONLY 59 ACTUAL MILES ON IT. I WAS TOLD BY THE OTHER DEALERSHIP TO CALL UNIVERSITY VOLKSWAGEN AND TALK TO MOHAMED WHO DID THE FINANCING. TO REFUND MY EXTENDED WARRANTY AND GAP THIS IS HOW UNFAIR BUSINESS THEY RUN!! ABOUT 1,400.00 I GOT 300.00 DOLLARS BACK THEY WOULD NOT REFUND THE EXTENDED WARRANTY 😒 A THOUSAND DOLLAR WARRANTY I LOST!! HE TOLD ME THEY DON'T REFUND THE WARRANTY!! UNFAIR BUSINESS!! BE CAREFUL WHEN YOU GO TO UNIVERSITY VOLKSWAGEN!! Brian Welwood Albuquerque More