Upper Marlboro Ford

This a second review for a reason, please read. I spoke to a sales person and sales manager over the phone throughout an entire day to make a deal on a truck. By the time came to an agreement, it I spoke to a sales person and sales manager over the phone throughout an entire day to make a deal on a truck. By the time came to an agreement, it was ending business hours. The sales manager, Marcus, advised me to fill out the credit app and they would wrap up the deal the following day. When the following day arrived, I heard nothing from the dealer all morning and eventually called to ask the salesperson what the status was. She advised the the truck was currently on a test drive and most likely being sold. When I inquired ho this was so since I agreed to purchase it the night prior, she said that’s what she was being told by her sales manager (different one as Marcus was off this day). I requested to speak to the manager and he was completely useless and rude. He advised me that they work on first come first serve so the truck would be sold to the individual driving it. When I explained that I had worked a deal the night before he had nothing to say and didn’t care. I was eventually advised that the person test driving the vehicle is buying it and I explained to the manager that this is poor business practice, I had a deal on the vehicle and he shouldn’t do that. I also suggested that since they messed up that perhaps they could assist in getting me into a similar truck. The manager didn’t care to hear any of this and that concluded day two of dealing with this terrible dealer. On day three I called to speak with the original manger, Marcus, to ask if he was made aware of what happened. He advised that he was, was apparently told that no one from the dealer was to speak with me and that he was scheduled to have meeting with the general manager regarding the situation. He further advised that the truck was never sold and still available. When I asked about continuing the deal he advised me that he couldn’t because his gm was upset over a poor review I have the day before. On the day prior (when it was “sold” from under me), Ford had sent me an email asking how my experience was with the dealer and i answered it honestly, not good. He further stated to me that lawyers were mentioned so he was no longer allowed to speak with me. I advised Marcus that the reviews were made based on an honest review and he agreed with everything i said regarding it. I told him that I would remove all reviews and we could continue the deal. The lawyer came into play when they spoke to my wife, who’s a lawyer, on the day the sold the vehicle. At some point in conversation with the sales manager he was essentially stating we didn’t know what we were talking about and my wife advised she is a lawyer and understands how transactions work. It was a simple meaningless statement. Marcus replied that he would relay this all to his gm. After speaking with the gm, Marcus advised me that I had to wait to hear From the gm directly before any thing could happen. Throughout the duration of the afternoon I heard nothing. It wasn’t until day 4 when I reached out to Marcus to inquire and was advised that the gm and the owner were refusing to do business with me. They refused to sell me a vehicle (typically wouldn’t be a big deal except you can’t find any right now) because I have a bad review that was honest due to them xxxxxxx and “mentioned lawyers”. This dealer is a joke and shady. There are plenty more Ford dealers out there that blow this one away. If you do have to deal with this one, deal with Marcus. He seems to be the only decent one there. More

The folks help me out tremendously as this was my first time buying a vehicle Gesel and Shelly Samuels was very straightforward and Robert Meek was very patient with me time buying a vehicle Gesel and Shelly Samuels was very straightforward and Robert Meek was very patient with me More

Helped me tremendously! I can't say enough kind words. They worked diligently to get me in a beautiful car without a lot of hassle! They worked diligently to get me in a beautiful car without a lot of hassle! More

I love my Ford Mach-E, except for its cheesy carpet and hidden cabin USB port. People stop me almost daily and ask about my new car. I tell them I love the car; I wish I had done the research and purchased hidden cabin USB port. People stop me almost daily and ask about my new car. I tell them I love the car; I wish I had done the research and purchased it from Waldorf Ford or another dealership other than Upper Marlboro Ford. More

Most straightforward staff I’ve met, and they do so in such a friendly manner. I had the best car-buying experience of my life. such a friendly manner. I had the best car-buying experience of my life. More

I had a wonderful experience buying my new Ford Explorer ST. Cornelius Woodson has sold me my last 2 cars, and continuously goes out of his way to deliver complete customer satisfaction. He’s kind, compassi ST. Cornelius Woodson has sold me my last 2 cars, and continuously goes out of his way to deliver complete customer satisfaction. He’s kind, compassionate, and strives to meet all my needs. I wouldn’t go anywhere else for a car sales. Thanks for a stress free car sales. More

Took my car in to have the second key programmed and the under coating put on. Service department was amazing but they did not tell me that they where taking my car to another dealership with out my permis under coating put on. Service department was amazing but they did not tell me that they where taking my car to another dealership with out my permission and when I asked what would have happened if someone was in an accident in my car and they said they would take care of it. Also it took all day and not the 2 hours I was told. More

Did not get a good deal Shelly Samuel did not work with me all she wanted to do is take from me like she took the spray in liner for the bed of the truck she did not give me a good deal they did not have a me all she wanted to do is take from me like she took the spray in liner for the bed of the truck she did not give me a good deal they did not have any trucks that l wanted so l got what I did not want I wanted a 250 and I got a 150. More