Uptown Ford Lincoln

The problem I had was taken care of and no charge was charged. I was disappointed I had to come back for service charged. I was disappointed I had to come back for service More

I had to return for the same problem which they did correct. Not enough communication and I asked to have my license plate screwed in and it was not done. I was disappointed correct. Not enough communication and I asked to have my license plate screwed in and it was not done. I was disappointed More

Kevin Gilbert does a great job! ! I am very happy with his assistance. Thank you, Kevin!! ! I am very happy with his assistance. Thank you, Kevin!! More

We use uptown for our car maintenance needs. They are great to work with, prompt and very helpful They are great to work with, prompt and very helpful More

We use uptown for our car maintenance needs. They are great to work with, prompt and very helpful They are great to work with, prompt and very helpful More

Joe was very communicative and professional to work with. Not all of the repairs could be done in one visit and he made it so I could use my car in between trips. Not all of the repairs could be done in one visit and he made it so I could use my car in between trips. More

Usually positive but this time very poor communication and not very helpful Disappointing customer experience for the price and time waiting and not very helpful Disappointing customer experience for the price and time waiting More

I dropped in with no appointment. Was taken in with little wait. Car was repaired no charge. Great! Was taken in with little wait. Car was repaired no charge. Great! More

Fast friendly efficient Was my first time there and they were able to get it done fast with vehicle being towed in were able to get it done fast with vehicle being towed in More

Recently I brought my vehicle in for an oil change. Included with this was supposed to be a several point inspection. The oil change was covered by Ford Reward Points that I had accumulated because of Included with this was supposed to be a several point inspection. The oil change was covered by Ford Reward Points that I had accumulated because of body work I had done at thier service center in the past. When I brought my vehicle in I expressed to them that my vehicle was not quite ready for an oil change but that I was having it done because I believed i was having issue with possible wheel bearings. I asked them to please be focused on the suspension and the bearings. After the oil change they told me the suspension and bearings were fine. I was aware that my tires were a little high in pressurre. After the oil change I brought the vehicle back, spoke with the service manager and told him I had concerns that since there was no notification that my tire pressure was addressed that I had concerns about the suspension and bearing inspection since I had asked them to please be focused on the bearings. The service manager brought the car back in and it was put up on the lift. Again I was told that there was no issues with the bearings or suspension. I took my vehicle to my regular mechanic and had it inspected, sure enough the right front bearings were shot. Mind you, they had been replaced less than 2 years prior and my mechanic covered the repair for free under warranty. I was lied to twice, initially when I brout the vehicle in for oil change, and then again when I returned it for another inspection due to my concerns, only to find out that yes my bearings were shot and needed to be replaced. I will get my one time left of an oil change here, but that will be the end of my realtionship with this dealer regarding service or sales. More