Uptown Ford Lincoln - Service Center

Great service We purchased our lease at Uptown Ford and the service always continues to be top notch. Thanks for being our great local Ford dealer. Ryan. We purchased our lease at Uptown Ford and the service always continues to be top notch. Thanks for being our great local Ford dealer. Ryan. More

Great service I’ve had my Lincoln MKX since 2011, Uptown is great to work with from the purchase to the service. There service department does an excellent job fro I’ve had my Lincoln MKX since 2011, Uptown is great to work with from the purchase to the service. There service department does an excellent job from the service staff to the mechanics. Thank you for always doing a great job. This visit was no different, while my car was in for 100,000 mile check I also had tires rotated and oil changed which was done in a timely manner. I love that Uptown offers shuttle service, since it was raining they gave me a ride to and from Mayfair. I would definitely buy a new vehicle from them when the time comes. More

2018 Service Fred, in the Service Dept., was so very friendly when I got there. And Amanda always makes sure that I am taken care of. And I was. I am so glad I Fred, in the Service Dept., was so very friendly when I got there. And Amanda always makes sure that I am taken care of. And I was. I am so glad I got the car I did, but I am ESPECIALLY glad that I got it from Uptown. I brag on the service I get at Uptown, and now a friend of mine is going to check you out when she replaces her Lexus. More

tire repair and oil change Fred is outstanding, friendly , knowledgable , always trying sincerely to do the best and you can tell likes the job. Would not want to go elsewhere f Fred is outstanding, friendly , knowledgable , always trying sincerely to do the best and you can tell likes the job. Would not want to go elsewhere for service More

Service experience I appreciate that the technician that serviced my vehicle spoke to me personally. He answered my questions and explained what work was completed. He I appreciate that the technician that serviced my vehicle spoke to me personally. He answered my questions and explained what work was completed. He also explained future service necessary. More

On time I make an appointment and when I arrive they get in and out within a reasonable time. The mechanic noticed my air filter needed to be replaced, they I make an appointment and when I arrive they get in and out within a reasonable time. The mechanic noticed my air filter needed to be replaced, they brought it to my attention and I said do it. That is what I expect and why I bring the car to the same dealership so the service is maintained by qualified mechanics. More

Emergency repair needed, taken care of in less than two hour I needed a wheel bearing replaced, talked to Fred, he took care of everything else. This is the treatment I've been getting for over 20 years, walk in I needed a wheel bearing replaced, talked to Fred, he took care of everything else. This is the treatment I've been getting for over 20 years, walk in and they treat you like family. More

Amazing customer service We would like to take just a moment to share our story of amazing customer service provided by our sales rep Jeff Sardina at Uptown Lincoln Mercury. We would like to take just a moment to share our story of amazing customer service provided by our sales rep Jeff Sardina at Uptown Lincoln Mercury. Last Sunday, we were all loaded up for vacation in our leased Lincoln suv, headed up to the Wisconsin Dells.  We got as far as just west of Moorland Rd in Brookfield and the transmission disengaged, with "engine/trans" light coming on. Engine runs, with no transmission engaged. We pulled off and called the 1-800 number for the dealership. They sent a tow truck, which towed us to the dealership. In the meantime, we called various car rental companies, and of course, being sunday, they were all closed, except at the airport. We called Jeff to inform him of our delema, and that we had the vehicle towed to the dealership. We also asked him if he had any connections for a rental vehicle.  He said he would see what he could do, and would get right back to us. A few minutes later, he called back to say that he was only 10mins away at a family gathering and would be right over. Jeff showed up, opened the dealership, and provided us with another Lincoln suv, for our use on our vacation. We were total amazed, and grateful as we transfered our full load of vacation necessities from our vehicle to the new one. Barely a hic up of a delay in getting our vacation underway on a summer Sunday afternoon.  Thanks to Jeff Sardina for providing this extremely high level of customer service. Responses like this are most times few and far between. It's good to know that our sales rep at Uptown is this high caliber of individual. This is our 3rd leased vehicle from Uptown, and needless to say, our 4th will be coming from Uptown as well. Our sincere Thanks to Jeff Sardina, and Uptown Lincoln Mercury for this amazing level of a customer service. More

Stand behind their work. Bob, the service manager, took the time to listen to my issue and provided a solution and followed up to make sure all was taken care of. Would recomm Bob, the service manager, took the time to listen to my issue and provided a solution and followed up to make sure all was taken care of. Would recommend the service and sales departments. More

Wait time very good. I had an appointment, so I didn't have to wait too long. Excellent service. Clerks very helpful. Nice waiting room. Good coffee. Happy to have c I had an appointment, so I didn't have to wait too long. Excellent service. Clerks very helpful. Nice waiting room. Good coffee. Happy to have car washed. More